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Why should I report an Issue with YouCam Perfect - Photo Editor?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Perfect Mobile Corp. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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YouCam Perfect Customer Insights
1. Super disappointing because I used to love this app.2 thumbs up to this app from the beginning! I've been using it for at least 2 years and have never been disappointed! Always new, fun effects and tools to play around with, photo quality is pretty great as far as I'm concerned and it's so easy to navigate! Definitely got my recommendation and I'm not the easiest to please! 5 stars all day! And ads... Yes they are there but we all know NOTHING in this world is free! They're super short and youcam is beyond worth the few seconds sacrificed!Sure, there's ads, just like all the other apps ever made.
2. If you mess up and miss an area, or erase the wrong one - BAM you start from scratch with the cutout or background replacement! There's no going back, or undo, or anything other than starting that whole process over from the beginning!Takes beautiful photos and has many different lighting and color choices.
3. Yes it's $2 (or so) a month but why not offer a $3 option to pay monthly? I don't like committing to & paying for (up front) ANY app for an entire year! I won't be purchasing a premium account unless the options change.This app was my favorite! Now it's all glitchy.
4. It's frustrating!!!!!!Editing my review, this app has taken a huge turn for the worse! You can't maneuver through the app at all anymore, every single thing you touch pops up a request for a trial membership.... smh.
5. Lots of options but I didn't like getting smacked in the face with $28 (and change) a year in order to access the premium goodies.
6. It doesn't even have a tool to restore older digital photos.... what good is a photoshop app that can't repair a photo.
7. Thanks for this wonderful photo applicationThis is a really good app for editing pictures, it has a lot of features.
8. Clone feature is great, except it doesn't have a way to zoom when the clone section is being placed.
9. For example, a two picture collage no longer has a side by side option that is the same size (unless you count the one with 2 tiny squares in the middle of a big white box, but that isn't useful).
10. After using the cutout feature, having to edit the edges is a huge pain.
11. The ones that are still processing some times pops up after deleting things.
Steps to Troubleshoot & Fix YouCam Perfect Issues
1. Fix YouCam Perfect Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart YouCam Perfect: Restarting the app will resolve most errors.
- Update the YouCam Perfect App. Here is how:
- On Android goto PlayStore » Search for "YouCam Perfect" » Open YouCam Perfect - Photo Editor » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for YouCam Perfect » click "UPDATE".
- Clear YouCam Perfect - Photo Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from YouCam Perfect servers.
- On Android, goto Settings » Apps » Select "YouCam Perfect - Photo Editor" » click Storage » click "Clear Cache".
- Check YouCam Perfect app permissions. If any of these permissions required to use your device's features are disenabled, YouCam Perfect might not work.
- Uninstall and reinstall YouCam Perfect. If nothing else has worked, completely uninstall YouCam Perfect then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing YouCam Perfect not working
2. Fix YouCam Perfect Server issues & Internet Connection
- Check network connection: An unstable Internet will make YouCam Perfect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to YouCam Perfect not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, YouCam Perfect may not be able to connect to the Internet when running in the background.
Reported Issues
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Dear YouCam Support,
I am writing to express my dissatisfaction with a recent charge of $39.99 to my account. I signed up for a free trial to evaluate one feature of your app, which, unfortunately, did not meet my needs. Consequently, I uninstalled the app and cancelled the trial immediately.
Despite cancelling the trial within the appropriate timeframe, I was still charged $39.99 for an annual subscription. This charge is unauthorized and unacceptable, given that I took all necessary steps to avoid incurring any costs.
I request an immediate refund of the $39.99 and confirmation that my subscription has been cancelled. I trust this matter can be resolved promptly and professionally. I am prepared to escalate this to the Better Business Bureau if needed, though i sincerely hope that it would not come to that.
Thank you for your urgent attention to this issue.
Sincerely,
Amanda Moncure
amandamoncure00@redacted
britney.spears81@redacted
281.414.8835
Order ID: MQQ4J7GWD0— by Amanda 6 months ago -
Hi, i ask a refund for the amount of 33,99€ id order MSHL1DFV7T since i don’t want to continue with the app and your services.Awaiting your confirmation.
— by Maria adelaida chelm 11 months ago -
Without my permission , I have paid money for this app, so I request you to return the money. I unsubscribed before the end of my trial.I am from sri lanka please return my money because this is big money to me.please return my money
— by Shayaniumanda 11 months ago -
Due to my ignorance, I have paid money for this app 2023.12.31, so I request you to return the money. I unsubscribed before the end of my trial.
— by Shayaniumanda 11 months ago -
Please, I want to cancel my subscription. I find it difficult to make use of the app
— by Gift Anozie 11 months ago -
Hello I canceled my subscription today I forgot to cancel the free trial. Is there anyway that I can get reimbursed as I will not be using the app! Thank you!! Jodi
— by Jodi 1 year ago -
Hey
As soon as I try to edit the picture, the app closes right away— by Pragti 1 year ago -
I have cancelled my subscription 2 days prior of free trial, still my money was deducted?
Refund asap or I will raise a complaint through Apple and post in twitter,— by somreeta bhowmick 1 year ago -
Please cancel Best Selfie& Photo. Thank you!
— by Barbara Joyce Martin Dowell 1 year ago -
I have installed an APP as a free trail but missed canceling. it looks like it charged for a year. Now I canceled my subscription. Please refund my money of 32.99.
— by geetha perumal 2 years ago -
Dear team,
Last year I subscribed to Youcam perfect premium by mistake. I contacted the team and I managed to get a refund, because I didnt wanted the subscription. This year I come to found this subscription was renewed again. Please, can you help me, because I don't want that subscription.
Please help me I don't really need that.
I hope in your kind held.
Kind regards,
Blerta— by Blerta 2 years ago -
Can i share YouCam Perfect through Apple Family Sharing?
— by Judy Muldawer 2 years ago -
I tried exiting the “free trial page” that I was redirected to and the page froze. I then started clicking all over the page and I ended up making a purchase. I did not intend on making the purchase. It was made about 5 minutes ago and have not used any of the features. Please can the payment be reveresed immediately. It was an extreme shock to see R440 just leave my account.
— by Eryn La Guma 2 years ago -
I want to cancel my subscription made on Sept 24th , 2022 by mistake. It is 31.79 in total. Please unsubscribe me ASAP.
— by Ghada alMadbouh 2 years ago -
They took a payment off my card I don't use the app no more thought it was canceled took my last of my money for gas for work
— by Isaiah 2 years ago -
I canceled subscription on the last day of free trial and still got charged. I did not enjoy the free trial and would like a refund thank you
— by Kris 2 years ago -
Please cancel my subscription . I'm in the trial period, my young daughter got my credit card and I do not want to incur any charges. Thank you kindly!!
— by Savannah 2 years ago -
I finally got a job and went back to work. I had to get a photo for my id at work and i downloaded your app to help. I forgot to cancle the trial membership and got billed. I don't have the money for this and really need a credit if possible. I did confirm it's cancelled in the [play store. can you help?
— by jerry lowe 2 years ago -
You charge my Credit card -GOOGLE *PERFECT CORP G.CO/HELPPAY#CA
Purchase
07/25/2022
$31.67 and I didn't buy anything-I need you to connect my Advant Credit card Company and reverse the charge with them if you dont they are going to Dispute the charge their # is 1.855.752.7012 I Thank you, Elizabeth Tonya Stephens— by Tonya Stephens 2 years ago -
I wish refound , my mastercard endin with 1437, thanks
— by Semir 2 years ago -
I don't want this app. It charged my card and I don't want it. Please refund this. I never used it.
— by Amanda Magnan 2 years ago -
I paid subscription on 15/06/22 but as of today, the service had returned me to 'free trial' basis with advertising and suggestions to use features I have paid for and been using. I need the full service restored. Thanks
— by David A Nixon 2 years ago -
PLEASE CANCEL MY YOU CAM PERFECT PRESCRIPTION. I'VE BEEN TRYING TO CANCEL IT FOR A YEAR NOW. THIS COMPANY CHARGED MY CREDIT CARD ON JUNE 29, 2022
— by Sheila Calvin 2 years ago -
I enjoy your iphone app a great deal but am unable to install it on my PC. Please provide instructions. I get an error message saying my device is not registered. Thanks in advance.
— by Alejandro Rodriguez 2 years ago -
I canceled my subscription after the free trial but something happened and it did not cancel successfully and charged my account $42 and I am very upset could I please get a refund?
— by Shquita Shufford 2 years ago -
I didn't realize what this was and I do not want it
— by Kyndle Nikkole Randolph9kay 2 years ago -
Yall charged me 26.74 for my subscription. I want a refund ASAP. I canceled it already please help
— by Jessica Wager 3 years ago -
I canceled my subscription but yet there’s still a pending charge on my card that I used was wondering if you could cancel that charge so it doesn’t take my money when I’m not going to use the app no longer
— by Megan 3 years ago -
I canceled my subscription but it still is trying to charge my card that I used, can you cancel the pending charges so it doesn’t take the money out of my account for no reason since I’m not going to be using it
— by Megan 3 years ago -
Hi,
I had informed repeatedly that by mistake I pressed to subscription and had informed you not to charge as I "don’t get the button to change it back to normal / no subscription" however my money has got deducted yesterday !!!! I got to know only on seeing a mail from Apple and my bank !!
I have been mailing so many times earlier about this concern as well. No one responds. I have been writing in your app, check it that works .
Please refund my money asap! I also dont have much use of the app.
Please revert at the earliest!
Thanks.
Pallavi, 9790900501— by Pallavi Kashyap 3 years ago
