Published by Perfect Mobile Corp. on Mar 7, 2024

Report an issue with YouCam Makeup.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with YouCam Makeup - Selfie Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Perfect Mobile Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact YouCam Makeup - Selfie Editor image 1 contact YouCam Makeup - Selfie Editor image 2

YouCam Makeup Customer Insights

1. The app kept telling me to look straight to take my picture but I'm blind in one eye so it crosses and I can't help that but this app doesn't have any feature I found to look past my disability.Finally! More options for colored contacts! I love the more natural looking eye colors/patterns, so hurray for that! I mostly use this to give my OCs makeovers and there are probably hundreds of different looks/styles to create, so it's perfect.

2. Ive tried literally every app on the market regarded by critics to be the ultimate makeup photo editor on the scene, and honesty, none measures anywhere close in terms of quality, consistency, reliability, and diverse range of options and features.

3. I want options to change the color & improve the look without appearing like my eyebrows have been painted on.

4. Additionally, YouCam stays current and is always updating its features and expanding its color options and cosmetic lines.

5. Other apps have similar features, but they can't keep up with this one! It could take up a lot of memory if u don't cloud ur pics.This app is fun to use.

6. Being able to fix the placement of makeup on ur face so it matches up exactly on point is the reason I love this app.

7. Other than that, I love playing around with all the settings, very cool app!Beyond any doubt, this app is truly the most dynamic and prestigious of any of its kind.

8. I've tried many other makeup, hair, selfie apps & none come close to this one.

9. Totally worth the 30$ if you keep at it and truly take your time learning how to place the dots at the exact placements I can hardly tell which of my pics are edited with this app and which are not.

10. Many of the makeup looks totally change my eyebrows into something else and that's not what I'm looking for.

11. You can do look where you don't get to create your own, and you can create your own, though, if you want to, it's really just a place where you can do your makeup, try a new look.

Steps to Troubleshoot & Fix YouCam Makeup Issues

1. Fix YouCam Makeup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart YouCam Makeup: Restarting the app will resolve most errors.
  2. Update the YouCam Makeup App. Here is how:
    1. On Android goto PlayStore » Search for "YouCam Makeup" » Open YouCam Makeup - Selfie Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouCam Makeup » click "UPDATE".
  3. Clear YouCam Makeup - Selfie Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from YouCam Makeup servers.
    1. On Android, goto Settings » Apps » Select "YouCam Makeup - Selfie Editor" » click Storage » click "Clear Cache".
  4. Check YouCam Makeup app permissions. If any of these permissions required to use your device's features are disenabled, YouCam Makeup might not work.
  5. Uninstall and reinstall YouCam Makeup. If nothing else has worked, completely uninstall YouCam Makeup then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouCam Makeup not working

2. Fix YouCam Makeup Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make YouCam Makeup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouCam Makeup not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouCam Makeup may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi!
    I forgot to cancel my free trial before it was renewed. I have not used it since the day of the free trial sign up and I don’t think I will. Is there anyway I could be refunded?

    — by Nicole Kuntz 1 month ago

  • Please help me to unsubscribe from this app. I use a iPhone XR, I don’t see option “cancel subscribe” anywhere. Please help me.

    — by Gabriela 1 month ago

  • I have been charged today for a years subscription by apple even though I now have an android phone as my apple phone got left on a bus, and I can't now use it on android so im paying for something I can't use
    I would like a refund please as payment went out today
    Deborah French

    — by Deborah French 1 month ago

  • I accidentally click your subscribe button and it deduct my money on gcash how can I reverse this?

    — by DM Principe 2 months ago

  • I accidentally click your subscribe button and it deduct my money on gcash how can I reverse this?

    — by DM Principe 2 months ago

  • i hope this email finds you well, I am writing to request the cancellation of my YOU CAM MAKEUP subscription. Guest Id. No. 1708925299721. i have enjoyed using your service but i decided to cancel it. thank you and best regards.

    — by emilyn gonzaga 3 months ago

  • I want to cancel I paid and subscribes to using app half hour ago but its useless fir what I want after I paid want to cancel payment and subscription immediately petramarshall1980@redacted

    — by Petra 3 months ago

  • I want to cancel my subscription. Help me about this please

    — by Meyada 3 months ago

  • Hi,

    I'm using the free trial but I'm unable to cancel it. Don't want to pay the excess.

    — by Will 3 months ago

  • Hi,
    I have been trying to access youcam makeup features since long time as I had used it before and loved it's features.

    But, since months the app is full of glitches and fault, unable to connect to Facebook, showing poor connection despite of good network. I even tried to uninstall and reinstall, but the app is not available on Play Store now, so i installed through a apk.

    Despite of that, I am unable to access it. After trying hard, I used some features without logging as it wasn't possible showing poor connection, the photos were losing clarity and becoming blurred when accessed.

    I even subscribed it monthly and failed to access it's features due to the same faulty reasons.

    Can you please rectify the app, bringing back it on app store or help a way to access it without connectivity and subscription failure issue. It was really a good app before, now it has become full of faults.

    Awaiting your reply.

    Best wishes,

    — by Prerana R Beknal 5 months ago

  • Hi, I am writing to let you know I did not authorize you Kim yearly subscription. It just charged my bank 35.71 dollars. Please refund my money and cancel the subscription, I did not authorize this charge. My telephone number is 210-986-3600 if you need to talk to me directly.

    — by neil batta 5 months ago

  • Please cancel my subscription.

    — by Lynn 6 months ago

  • Dear sirs,

    I have a problem that I have been charged yearly for this app since 2020 although i never downloaded the app to my phone/ i dont use the app since I have no need for any editing apps.
    I do understand that you cannot refund me for the money since 2020 so I ask if you can refund me for the last payment that was on 10.11.2023

    Best regards
    Jadranka Šubašić Mandelc

    — by Jadranka 6 months ago

  • Hello I’ve been using YouCam makeup for years now and I love it but I keep having to buy supscriptions (more than just 1 time per year) and it doesn’t work! Once again it’s acting like I have to buy another sub in order to use the service - please fix this - my account is tied to my apple account with email Amber.murry@redacted

    — by Amber Murry 6 months ago

  • Hi. I'm Cam. My Youcam Makeup doesn't working for over 2 weeks now. And I don't know how to make it works . Please help me to fix this issue. Thank you!

    — by Cam 7 months ago

  • Pls tell me how to cancel subscription in youcam makeup

    — by Lhyn sabado 8 months ago

  • Hello. A while ago there was a 7 days free trial and then 1 year of subscription for 500 something TL. I did it and i cancelled before the 7 days end. Then i even deleted the app because i no longer use it. But they still want to charge me and my app store is stuck because of your application. And i cant even download it because app store wont let me due to the paymernt. Even though I unsubscribed very long time ago. Please help me with the payment issue. I now longer can use my phone normally i cant access or download anything or any app!! I am a student and i cant afford that amount and i also cancelled before the trial ends. Please help.

    — by Noran 9 months ago

  • I subscribed to a 1 month and cancelled. I subsequently inadvertently subscribed to a 1 year as I wanted to give the trial another go. I have been changed for the one year and will not be using it for one year. I kindly request that I receive a refund of the charge.

    — by Olusola Olubi 11 months ago

  • Could you please give me back my money? I'm only student 😭 I thought I was going to have a free trial for the pro but then you deducted me 1,250 😭😭 I badly need that money for my study so pleaseeeeee!! 😭😭

    — by Mhelannie Mones 1 year ago

  • Can't install apps

    — by Mirqmish 1 year ago

  • I subscribed by mistake and canceled it right away but I got charged. Please refund me.

    — by mahsa babaei 1 year ago

  • Yesterday you take my money for 1 month 3 times!
    yesterday for 8,49eur
    yesterday for 6,49
    and again today (i didnt open the app) 6,49eur

    why i payed so many times??? than give me free for all month?

    1000 LJUBLJANA

    5484 1700 1160 9174

    — by Melisa 1 year ago

  • Hej. Jag började prenumerera på YouCam makeup appen. Den sa att jag skulle betala 27 kr i månaden. Sedan fick jag en faktura på 329 kr ?!?!? Jag vill inte ha prenumerationen längre men den går inte att ångra! Jag har blivit lurad och nu går det inte att kontakta någon heller för att återställa detta! Hjälp snälla.

    Hello. I started subscribing to the YouCam makeup app. It said I would pay SEK 27 a month. Then I received an invoice for SEK 329?!?!? I don't want the subscription anymore, but it's irreversible! I have been scammed and now can't contact anyone either to restore this! Please help.

    — by Mikaela Margaritis 1 year ago

  • I want to cancel my premium subscription on Youcam make up because i wont be able to afford the fee as am currently facing a loss of job, i dont have any income for now

    — by Tekla Denis 1 year ago

  • Hi I paid by Mastercard for the yearly sign up so I could access the site and use the options. When I go to use anything it says you need to pay for sign up or I removes feature. I have paid and still no access!

    — by Leesa Blair 1 year ago

  • I need to cancel subsccription the youcam makeup..thnk you

    — by Connie 1 year ago

  • Hello! My sister has subscribed to YouCam Makeup App on my phone. I immediately disabled the subscription but I want my miney back since I didn't wanted to subscribe. Can I have a refund?

    — by Fabiana 1 year ago

  • I was trying to get the 7-day trial but ended up being charged automatically for 1250 pesos. Please process a refund and cancel my subscription.

    — by Jermelyn Legaspi 1 year ago

  • I want to cancel the subscription, because I am not using the app, and I want to get the refund because it automatically deduct money on my account without me noticing. Thank you

    — by Jenny Mae Caburnay 1 year ago

  • I want to cancel my subscription, because I am not using the app and it automatically deduct money to my account.

    — by Jenny Mae Caburnay 1 year ago

  • I need to cancel a monthly subscription that You cam makeup is charging me for.

    — by Breginea Powell 1 year ago

  • I got the 7 day free trial subscription and almost immediately cancel it after, I didn't realise that I was out of the trial period and have now been charged $43.67 (can dollar) and another $4.47 charged next day. I never used this app and I didn’t purchase, how it through my credit card? I just need to figure out how I am going to get my refund.

    — by Noella 1 year ago

  • Hello,
    I got the one year subscription but then I leased it and switched to the monthly subscription, but I was charged for both, how can I get my refund? Thank you

    — by Ana Gimenes 1 year ago

  • I got the 7 day free trial subscription and almost immediately cancel it after, but I was still charged the $31.99 even though it wasn’t supposed to be charged till after the “free” 7 day trail. I just need to figure out how I am going to get my refund.

    — by July Guynes 1 year ago

  • Cannot register through Facebook or Twitter or email. Cannot purchase any of the schemes, free trial or monthly.

    — by Gaurav Bagani 1 year ago

  • I purchased the 7 day free trial yesterday and cancelled it the same day. However I have been charged £29 for it. Can I have this refunded as I cancelled the 7 day free trial the same day and do no understand why I have been charged for this. Thankyou

    — by Georgia Keeling 1 year ago

  • This has been a message error and £25.49 has been taken from my PayPal, im so upset please can you refund me and cancel whatever has been subscribed too. Please

    — by Kathryn shaw 1 year ago

  • Hi! My child purchased an annual subscription with you guys and I didn’t notice in time to cancel the subscription. I am really not in a place to be able to afford this. Would it be possibly for you to remove the charges. I cannot afford a credit card. I have a back injury & because of this I’am unable to work. I have two young children & their father doesn’t pay child support money. We are suffering financially. There is a settings alert on my phone & it will not allow me to remove a prepaid card that has no money on it because of the subscription. Are you able to help me out with this issue?

    — by Maria Spathis 1 year ago

  • Y'all took money out of my account after I have already tried to cancel it one time it didn't go through I need my money back

    — by Kelsey A Hurst 1 year ago

  • Hi - I didn't realise that I was out of the trial period and have now been charged £25. Is it possible that I can cancel the subscription for this year and have this money reimbursed as I have no future need at all for this app. Apologies for any inconvenience caused - Regards Ellie

    — by Ellie Astle 1 year ago

  • Hello,
    I was doing the 7day trial and it was supposed to cancel befor it charged However my bank was still charged. Is there a way to get my money returned and then in a couple week when we csn afford It we will purchase the app. It had left us with no money in our. Bank. If you vsn please help I would appreciate iate it. Please email AmandaLynn1485@redacted or call 301-471-3031
    Thank you
    Amanda Nicola

    — by Amanda Nicola 1 year ago

  • I’m needing a refund for my subscription. My phone can barely support the app so it’s real slow and unusable. Didn’t know that auto pay was on

    — by Cruz 1 year ago

  • I forgot to cancel my trial subscriptions.. Could you please cancel my annual subscription starting for today? Also I had annual subscription lasted 22 July, so I’m no longer interested to have it for a year.
    Please help me to to my refund.

    Hoping for your kind consideration.

    Thank you.

    Kind regards,
    Donna Ilie

    — by Donna 1 year ago

  • I have your app and I am enrolled in Autoville 2899 was removed from my bank on July 2nd but the app is saying that I have not paid can this be resolved thank you

    — by debbie sasser 1 year ago

  • I was charged 31.99 to my card for this app but i was not the one who charged it. someone got a hold of my card information and charged this app. am i able to get a refund for the 31.99 ?

    — by hannah pearl 1 year ago

  • Hello, the app keeps telling me that it cannot access my photos even though it has always accessed my photos and when I go to settings there is no place to turn on access to photos. Please help!

    — by April St. Onge 1 year ago

  • I've tried cancelling my subscription before the expiration date which was 22mins ago. And it kept saying error, now I have a charge on my account for a yearly subscription that I won't be able to use. I am In desperate need of that $28.99 and I'm not using the app and if possible can you refund it and close my subscription account so that way we are all equal.

    — by Jalonda 1 year ago

  • Hello, I have bought the makeup plan for 1 year, it appears in my app store that it is bought and paid, but it does not let me use the application as a vip, it tells me that I have to pay again, I need a solution.

    — by Caroline De menezes vieira 2 years ago

  • Under the GDRP Law I request that my account (ID:miriammontoute758) be deleted due to a data breech. The penalty for non-compliance will result in a 4% of annual turnover under GDPR.

    — by Miriam Montoute 2 years ago

  • Please cancel subscription didn't order refund me 49.82

    — by Jan Flaherty 2 years ago

  • Subscription cancelled request

    — by Minnie Brown 2 years ago

  • Hi! My child purchased an annual subscription with you guys and I didn’t notice in time to cancel the subscription. Because of this, I got $29.99 taken out of my account. I am really not in a place to be able to afford this. Would it be possibly for me to get a refund for this?
    Thank you!

    — by Olivia Carrender 2 years ago

  • I upgraded to the Premium plan and I'm unable to use it I bought it through Google pay

    — by Rachel N Smith 3 years ago

  • Makeup is very offline with face!! Even the preset onesWas working fine and then all of a sudden makeup wasnt linning up with face!! Especially the eyes and lips!! Place can you help with this issue!! I love youcam !! Tried to fix it myself but still not working!! Thank you!!

    — by Jacquelyn Lavoy 3 years ago