Published by Creditly Corp. on Apr 15, 2024

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Why should I report an Issue with Credit Genie: Get Cash Advance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Creditly Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Credit Genie: Get Cash Advance image 1 contact Credit Genie: Get Cash Advance image 2

About Credit Genie: Get Cash Advance

1. We are open Monday through Friday between 9:00 AM and 5:00 PM EST. †Credit Genie Cash Boost is not payday loans, personal loans, or a loan of any kind. - There is no mandatory minimum or maximum payback period for your Cash Boost. - It is not mandatory to pay back the full amount of your Cash Boost in less than 60 days.

2. Customers can take as much time as they require to pay back the Cash Boost and can even pay it back in multiple smaller amounts. - Customers typically choose to repay their cash boost between 3 days and 90 days.

3. GET A CASH BOOST UP TO $100†: We all can use a little boost from time to time.

4. With Credit Genie, you can access up to $100 with no interest, and no credit check & no mandatory repayment timeframe.

5. Manage Your Expense: Manage your bills and expenses, we've partnered with the nation's largest and most trusted providers to help manage your bills and expenses.

6. OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.

7. Email us at support@creditgenie. zendesk. com to speak with our customer care team.

8. Have trouble using the app? We are here and we care!

9. Just repay us back when you can afford it.

10. Have a question about your advance?

11. As there are no mandatory repayment time frames or interest rates, customers can set a repayment date that works for them by contacting us at support@creditgenie. - Zero APR, no APR, no interest rate, zero interest. - Example Scenario: If you instantly transfer a $100 Cash Boost to your connected bank account for an optional $5. 99 express delivery fee and add an optional $2 tip, then your total will be $107. 99.

Credit Genie Customer Insights

1. It's ok could some improvements.Terrible. Got a cash advance once, repaid and then ran into a issue with Plaid being able to connect to my account and was unable to access another (despite the $2.99 BS "bank connection fee" charge).

2. The update to receive instant deposit needs work, as the system is unable to verify my debt card with capone bank.It's ok....but the fact that I have to apply to see how much I get each time and it's basically changes.

3. Customer service needs to respond faster, and there needs to be a way to change repayment dates.4 days ago I submitted a ticket due to an immediate number change and have yet to hear from anyone at all.

4. The customer service was no help saying you can't use this bank account anymore, but you can add another one.

5. I'm deleting immediately when they process my payment.Charge you 2.99, and you have to request within a window of time to receive funds, and even that is unclear when if those funds are deposited.

6. Almost a week to process payment on their end? That's ridiculous, other cash advance apps it's either instantly or at least 2 days minimum.

7. Better off going to othersI was skeptical about trying this app out, I had a bank that is in their network and my account is not in the negative with direct deposit going in semi-monthly, I decided to give it a try.

8. I was not approved with another place called Possible, issue being I didn't have enough in my account to borrow a $100.

9. Update: I was able to take out a loan and paid it back, but it takes them a week to process the payment.

10. !! ITS NOT TRUST WORTHY AT ALL!!!I had been using the app for a while with no issues, and then it just disconnected from my bank.

11. Until now I didn't have any issues, besides customer service takes too long to reply if at all.They are ok.

Steps to Troubleshoot & Fix Credit Genie Issues

1. Fix Credit Genie Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Credit Genie: Restarting the app will resolve most errors.
  2. Update the Credit Genie App. Here is how:
    1. On Android goto PlayStore » Search for "Credit Genie" » Open Credit Genie: Get Cash Advance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Credit Genie » click "UPDATE".
  3. Clear Credit Genie: Get Cash Advance app cache: Clearing cached data will force your app to retrieve the latest data directly from Credit Genie servers.
    1. On Android, goto Settings » Apps » Select "Credit Genie: Get Cash Advance" » click Storage » click "Clear Cache".
  4. Check Credit Genie app permissions. If any of these permissions required to use your device's features are disenabled, Credit Genie might not work.
  5. Uninstall and reinstall Credit Genie. If nothing else has worked, completely uninstall Credit Genie then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Credit Genie not working


2. Fix Credit Genie Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Credit Genie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Credit Genie not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Credit Genie may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • They keep charging me and I do not use their service. I can’t access this account anymore. I have emailed them on this. To be told that I’m not charged. But I screen shot 2.99 charge on my account and sent it. No response.

    — by Constance Boatwright 1 year ago

  • I tried siging up but never received rhe verification code after 5 tries.

    — by William Ye 2 years ago