Published by Transform SR Brands Management LLC

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Craftsman Smart Lawn Customer Insights

1. Sales gimmick, worthless as a tool.The very first login screen does not show properly on my Samsung Galaxy Note 10 Plus! At the top part of the login there's options to login using your "Sears" credential but because other words are floating on top of it I only have either the option to login with my Apple ID or my Google account! But even worse now even after loging in via my Google account it just rerouted my in a circle to the same spot! I'd really like to be able to use this app & have it work accurate!Was a great app when I bought my Craftman lawnmower 3 years ago.

2. If this were fixed i would give a great review! Sad I dont see any admin respond to these complaints 😤 I sent an email to customer support, i guess we shall all find out if they give damn!!!despite the bad reviews i must be one of the lucky ones.

3. Then you guys requested us to do an update on it not only did it erase all my information but now only two things show up on there when it doesn't crash and that is hours until the blades need changed and Battery charge.

4. Not sure if it's because of the Sears closures and bankruptcy fillings, but the app refuses to open anymore and I no longer have access to any of my maintenance records, etc.

5. When I log in, it says to verify my account by responding to an e-mail that never arrives, rendering the Smart features of the mower useless.

6. They just don't careI have not been able to access the Smartlawn features of my Craftsman lawn tractor at all because of a problem with this app.

7. Glad I didn't pay full price for the Bluetooth piece where the app doesn't work.

8. However the last 5 months I haven't been able to login.

9. like engine size.Log in screen doesn't even work any more.

10. Makes the feature of tracking maintenance via smart technology useless.

11. It doesn't remember your login or password.

Steps to Troubleshoot & Fix Craftsman Smart Lawn Issues

1. Fix Craftsman Smart Lawn Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Craftsman Smart Lawn: Restarting the app will resolve most errors.
  2. Update the Craftsman Smart Lawn App. Here is how:
    1. On Android goto PlayStore » Search for "Craftsman Smart Lawn" » Open Craftsman Smart Lawn » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Craftsman Smart Lawn » click "UPDATE".
  3. Clear Craftsman Smart Lawn app cache: Clearing cached data will force your app to retrieve the latest data directly from Craftsman Smart Lawn servers.
    1. On Android, goto Settings » Apps » Select "Craftsman Smart Lawn" » click Storage » click "Clear Cache".
  4. Check Craftsman Smart Lawn app permissions. If any of these permissions required to use your device's features are disenabled, Craftsman Smart Lawn might not work.
  5. Uninstall and reinstall Craftsman Smart Lawn. If nothing else has worked, completely uninstall Craftsman Smart Lawn then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Craftsman Smart Lawn not working


2. Fix Craftsman Smart Lawn Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Craftsman Smart Lawn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Craftsman Smart Lawn not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Craftsman Smart Lawn may not be able to connect to the Internet when running in the background.

Reported Issues