Published by Lugert Verlag GmbH & Co KG on Sep 3, 2023

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Why should I report an Issue with ScanScore Capture?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lugert Verlag GmbH & Co KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ScanScore Capture

1. Simply take one or multiple photos of your sheet music and transfer it to the desktop version of ScanScore with the push of a button.

2. ScanScore Capture ideally complements the desktop applications ScanScore that is also part of the FORTE Premium package*.

3. It turns your mobile device into a sheet music scanner!

4. There, you can start the recognition process, make corrections, tentatively, and export it to MusicXML or directly into the music notation program FORTE.

ScanScore Capture Customer Insights

1. For those saying it doesn't work and only scans barcodes, you didn't read instructions on the screen :)Android app is really convenient but fidelity is extremely poor when using the app to import sheet music photo into ScanScore on laptop.

2. I dont have a PC and it would be much nicer getting the scan on cellphone, instead of mucking around with QR codes and PCs before seeing the scan.This app requires another device and an unknown QR code just to scan a peice of music and play it.

3. This app is worthless trash.Ouch. Terrible conversions - when you compare the phone scan to the result, you just have to wonder how it gets it so badly wrong.

4. Please help?Doesn't scan sheet music.

5. When I go to Scan Score afterwards and try to upload from app it tells me that there are no files on the server.

6. Apparently not using highest camera resolution on phone.Unable to get pic from phone to computer following the instructions.

7. So when I take pictures of scores on the app, and send it to the server, I open the desktop app and I try to retrieve the images on the desktop, they're not there.

8. Only seems to scan QR codes.

9. I am using the free trial of the desktop app.

10. I was able to scan some pages in and it plays them back.

11. But if it isn't working in the free trial I can't imagine paying for it.Nice idea... but impractical.

Steps to Troubleshoot & Fix ScanScore Capture Issues

1. Fix ScanScore Capture Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ScanScore Capture: Restarting the app will resolve most errors.
  2. Update the ScanScore Capture App. Here is how:
    1. On Android goto PlayStore » Search for "ScanScore Capture" » Open ScanScore Capture » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ScanScore Capture » click "UPDATE".
  3. Clear ScanScore Capture app cache: Clearing cached data will force your app to retrieve the latest data directly from ScanScore Capture servers.
    1. On Android, goto Settings » Apps » Select "ScanScore Capture" » click Storage » click "Clear Cache".
  4. Check ScanScore Capture app permissions. If any of these permissions required to use your device's features are disenabled, ScanScore Capture might not work.
  5. Uninstall and reinstall ScanScore Capture. If nothing else has worked, completely uninstall ScanScore Capture then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ScanScore Capture not working


2. Fix ScanScore Capture Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ScanScore Capture be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ScanScore Capture not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ScanScore Capture may not be able to connect to the Internet when running in the background.

Reported Issues