Published by CogniFit Inc on Mar 13, 2024

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Why should I report an Issue with CogniFit - Test & Brain Games?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CogniFit Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CogniFit Customer Insights

1. There is a limited version that lets you play four free test a day and keeps track of were you are .Highly recommend downloading this app.A very good app really understand our deficit of brain neurological problems in a deep level of analysis.also measure our strength and weakness.a perfect app well designed by expertsTrained Skills doesn't seem to reflect what skills are being affected by the end of the training.

2. Lastly I think it is in poor taste that even though I pay for a fairly expensive monthly subscription, I have to pay for individual assesments (one time use) that are WAY too expensive.After spending £80 for this and used it for some time, I must honestly say that I am very disappointed with this app, which to me seems very outdated in terms of both app interface (poor design, bugs eg wrt screen rotation, limited insight into progress across areas) and gameplay (absolutely horrendous controls and game layouts).

3. unfortunatly I'll have to stick with the freebies, But thanks for the free trial😀 I highly recommend this though if u don't mind paying the high price.I have a concern about the Task in the CAB where you test auditive and verbal memory at the same time (e.g. it says "trumpet" and then when the trumpet comes up again, you have to click whether you last saw it or heard it).

4. Is the app on using and watching online advertisements that have officially ended? Are the games no longer running for free with ads? I really enjoy watching online advertisements.

5. (The one that you have to move the cube in alignment with the shapes on the "walls & floor")I like the app it's very challenging and I love the idea of how it helps increase my brain health & performance.

6. I did the German version and when retaking it via the CAB-Memory assessment, it showed exactly the same pictures and words the same way (e.g. sandwich always came up as sound, and cheese always only as picture!) This falsifies the results! Why doesnt it randomly change?I would like to just find out.

7. The momment you press start, while you're supposed to be tapping the screen, it starts downloading "games".

8. To me, other apps similar games but with much greater user experience, modern layout and better ability to track improvement.

9. It was a cache problem.This has been a great resource and very thankful for all the research and hard work that has gone into this! I have 2 small problems: The mandala exercise is very glitchy.

10. I will be watching for any signs of malware.I love the app, it's really helping me recover from a brain injury.

11. Update: So, as usual, once i report a bug, i don't see it again! I'll send you the details next time (if) it happens.

Steps to Troubleshoot & Fix CogniFit Issues

1. Fix CogniFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CogniFit: Restarting the app will resolve most errors.
  2. Update the CogniFit App. Here is how:
    1. On Android goto PlayStore » Search for "CogniFit" » Open CogniFit - Test & Brain Games » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CogniFit » click "UPDATE".
  3. Clear CogniFit - Test & Brain Games app cache: Clearing cached data will force your app to retrieve the latest data directly from CogniFit servers.
    1. On Android, goto Settings » Apps » Select "CogniFit - Test & Brain Games" » click Storage » click "Clear Cache".
  4. Check CogniFit app permissions. If any of these permissions required to use your device's features are disenabled, CogniFit might not work.
  5. Uninstall and reinstall CogniFit. If nothing else has worked, completely uninstall CogniFit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CogniFit not working


2. Fix CogniFit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CogniFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CogniFit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CogniFit may not be able to connect to the Internet when running in the background.

Reported Issues