Published by ClassPass, Inc

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Why should I report an Issue with Go: Audio Workouts & Fitness?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ClassPass, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Go Customer Insights

1. Some of the cues were not as safe as I prefer (max resistance out of the saddle, then sit... you should probably take a bit of resistance off since your weight is no longer helping... and hand position seated should be 1st or 2nd, not 3rd to strain the back)... but other than that, the music and cueing were clear, the music was a great tempo, it was a great way to show up at the gym and not have to think :) I'll use it again for sure!the music stops after every song and won't start again until I load it back up.

2. Tried to contact their support to alert them of these issues and it wouldn't even let me do that.I love the variety of workouts available and that the trainers provide clear instructions, including fitness level and whether or not you need equipment.

3. That is a nice feature.Great workouts, but the music cuts out constantly which is very annoying.

4. Two things which this app does better is there are programs made for progression, and you can pick what music genre you'd like in each workout.

5. I have to unlock my screen for the music to start up again.Very similar to Aaptiv.

6. The trainers are great, the music is 10x better than Aaptiv.

7. Works with Apple music in the background, but without the ability to independently adjust volume, Apple music drowns out the instructor.

8. edit: when I said my only critique I forgot about this one... Incorporating my own music into the classes would be amazing.

9. My only complaint is that the music keeps cutting off during the spin bike sessions.

10. My only critique is that I would find it helpful to see the exercises involved in each class without starting the class first.

11. You also can't see which exercises are in each workout, so it can be hard to find upper body body weight because there's no collection for it.

Steps to Troubleshoot & Fix Go Issues

1. Fix Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Go: Restarting the app will resolve most errors.
  2. Update the Go App. Here is how:
    1. On Android goto PlayStore » Search for "Go" » Open Go: Audio Workouts & Fitness » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Go » click "UPDATE".
  3. Clear Go: Audio Workouts & Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from Go servers.
    1. On Android, goto Settings » Apps » Select "Go: Audio Workouts & Fitness" » click Storage » click "Clear Cache".
  4. Check Go app permissions. If any of these permissions required to use your device's features are disenabled, Go might not work.
  5. Uninstall and reinstall Go. If nothing else has worked, completely uninstall Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Go not working


2. Fix Go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Go may not be able to connect to the Internet when running in the background.

Reported Issues