Published by Banco Nacional de México S.A. on Jul 4, 2023

Report an issue with Citibanamex Móvil.
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Why should I report an Issue with Citibanamex Móvil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco Nacional de México S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citibanamex Móvil

1. Seguimos actualizando constantemente nuestra aplicación para hacer tu vida financiera más fácil. • Regístrate fácilmente con tu número de cliente o de tarjeta de crédito. • Activa tu huella o el reconocimiento facial para iniciar sesión. • Usa CoDi® para enviar y recibir dinero de cuentas Citibanamex o de cualquier banco. • Activa y bloquea temporalmente tus tarjetas, y si lo necesitas, repórtalas por robo o extravío. • Consulta el saldo y movimientos de todas tus cuentas. • Haz transferencias al banco que tú quieras y a la hora que lo necesites. ¡Sin comisiones! • Paga tus tarjetas de crédito, departamentales, servicios e impuestos del SAT. • Guarda dinero en tu cuenta de Inversión.

2. Maneja todas tus cuentas fácil, rápido y seguro con Citibanamex Móvil, tu sucursal móvil.

3. Una opción segura que no se muestra en el saldo del cajero automático. • Comienza a invertir en Pagaré sin acudir a sucursal, solo necesitas tenerlo contratado. • Consulta el resumen de Créditos Personales y de Nómina. • Elige el límite de gastos de tus tarjetas para tener un control de tus finanzas. • Localiza el cajero o la sucursal más cercana.

Citibanamex Móvil Customer Insights

1. On top of that, sometimes it won't show you movements as old as 2 weeks, what good is a banking app if it lags for that long? Everything else is functional, however there isn't an option to cancel scheduled payments / transfers in the app so be careful with that.The app has a really outdated look, it's slow, at a times very un reliable, it fails often, does not display content at a times, at midnight it almost certain that it will be on maintenance so no chance to unlock your card.

2. That's why I have changed my payroll to another bank.It's good, but lately it takes a long time to show the options for the login, several minutes, after that it works normally.Awful trying to log in sometimes it logs you out and says that you already have an active session.

3. It has the option to download and save payment receipts for credit card payments or transactions, even to upload directly to a cloud service.No desglosado todos los movimientos en las cuentas.

4. It really needs a lot of work to be a good bank applicationThis app has been improving over time, is still not as useful as the webpage but almost 95% of my regular operations can be done through this tool.

5. They couldn't help me, they sent me to another machine operator, I'm outside of the country, today is my due date to pay my credit card.

6. It took me almost an hour to solve all this nightmareIt's been now several months that It just doesn't work the biometric login method.

7. The credit card can be lock, but not the debit card which is a major issue of security.

8. So inefficient, I can't access to my credit card balance.

9. I understand safety concerns, but we are always directed to go to a Bank for netkey activation even if we did it before with the same phone number and safety information.

10. First off, sometimes it will log you out, then when you try to log back in it won't let you because it says you have an active login (which you got logged out of).

11. And then when it asks you to enter your password it says you're already in session and that you can only have one session open.

Steps to Troubleshoot & Fix Citibanamex Móvil Issues

1. Fix Citibanamex Móvil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Citibanamex Móvil: Restarting the app will resolve most errors.
  2. Update the Citibanamex Móvil App. Here is how:
    1. On Android goto PlayStore » Search for "Citibanamex Móvil" » Open Citibanamex Móvil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibanamex Móvil » click "UPDATE".
  3. Clear Citibanamex Móvil app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibanamex Móvil servers.
    1. On Android, goto Settings » Apps » Select "Citibanamex Móvil" » click Storage » click "Clear Cache".
  4. Check Citibanamex Móvil app permissions. If any of these permissions required to use your device's features are disenabled, Citibanamex Móvil might not work.
  5. Uninstall and reinstall Citibanamex Móvil. If nothing else has worked, completely uninstall Citibanamex Móvil then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citibanamex Móvil not working

2. Fix Citibanamex Móvil Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Citibanamex Móvil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citibanamex Móvil not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citibanamex Móvil may not be able to connect to the Internet when running in the background.

Reported Issues