Contact Chewy Customer Service

Why should I report an Issue with Chewy: Pet Shopping & Delivery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Chewy, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No fees or commitments, just happy pets. • Super Savings - Get extra savings off your first Autoship order and 5% off future deliveries. • Shipment Tracker - From our door to yours, follow your pharmacy delivery or food shop items.

2. Shop top brands, exclusive deals and the best of each season for your pet. • Shop by Category - Discover the best products for your pet, including a variety of premium selections within our food shop. • 3000+ Brands - Browse thousands of trusted brands, ensuring you have the best selection of pet supplies and dog food. • Today’s Deals - Shopping app deals, for every pet.

3. Our food shop offers options to suit every pet’s dietary needs. • Dry & Wet Food - Explore a variety of dry pet food options, including cat food, bird food, or dog food. • Fresh Food- Give your pet the benefits of fresh meals with our selection from our food shop. • Shop by Health Condition - dog food specifically tailored for pets with health conditions with our food shop.

4. No one pet-parents alone with Chewy. • 24/7 Support - Real pet experts are here for you 24/7 to support all pet parents. • Sharing - Send fellow pet lovers items you like with a text, email or social post while you shop. • Shopping App Reviews - Read what other customers are saying about products and leave your own reviews. • Pet Adoption - Find pets to adopt near you through Chewy’s network of shelters and rescues.

5. Now including compounded medications. • Rx Approvals - Share your pet and veterinary info and we’ll confirm your prescription directly with your vet before shipping. • Connect with a Vet - Get timely advice from our licensed veterinary team and leave with a personalized consult report. • Symptom Tracker - Share your pet’s symptoms and receive quick advice on what to do next. • Medicine Reminders - Add your pet’s current medications and we’ll remind you on when to refill your prescription with pharmacy delivery.

6. Find the best savings of the day on everything from food to treats, toys, supplies and apparel. • Holiday Shop - Calling all party animals!

7. Food shop and pharmacy — no matter what you need, Chewy has you covered.

8. Get veterinary and pharmacy support with Chewy’s expansive health services and products. • Pharmacy Delivery - Care for your pet with America’s most trusted pharmacy, carrying over 4000+ top-quality medications and 600+ veterinary diet products.

9. Veterinary prescription, pet food, or fun toys — With Chewy, get fast and hassle-free vet prescriptions or pet food. • Manage Autoship - What your pet needs, on repeat.

10. Food shop, pharmacy, vet advice and more.

11. With 3000+ brands of food and supplies, and 24/7 help from pet experts, your pet’s happiness is our #1 priority.

1. Very frustrating, especially when browsing through a large set of results.I love Chewy - phenomenal company with exceptional customer service and a wide range of products.

2. Otherwise the app works great!Mostly decent, but randomly signs me out while I'm actively using it (but not when I haven't opened it in more than a day?!), and if I'm browsing with filters, it often resets the filters when I return to the results after viewing an item.

3. I haven't had to talk with customer service in quite a while, but the couple times I did they were helpful and extremely pleasant.Searching by combination of terms seems to decrease your chance of finding a product.

4. Also, it would be nice if different flavors were treated like a color or size selection.Customer service is stellar: personal, thoughtful, instantly helpful, and genuine.

5. A combination of scratch and circle didn't yield the expected results, but I was able to find it through a random "frequently bought with" section.

6. Chewy carries everything a pet could need, with an excellent selection of products at prices that are hard to beat.

7. The variety that Chewy has all in one place makes it easier to keep trying different options.

8. Some of the menus aren't as direct as they could be and there are unnecessary selections which would be fine if accidental misclicks posed an issue, but I don't want to double click just to change the color.

9. I love that my dog's food comes regularly, with free shipping, and I don't have to go anywhere to find it every month.

10. For example, every time I applied a coupon code I got an error message in red letters stating my order wasn't eligible for the discount when it otherwise clearly did.

11. Would recommend.Chewy makes keeping our baby happy and healthy easier.

1. Fix Chewy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chewy: Restarting the app will resolve most errors.
2. Update the Chewy App. Here is how:
   1. On Android goto PlayStore » Search for "Chewy" » Open Chewy: Pet Shopping & Delivery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chewy » click "UPDATE".
3. Clear Chewy: Pet Shopping & Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Chewy servers.
   1. On Android, goto Settings » Apps » Select "Chewy: Pet Shopping & Delivery" » click Storage » click "Clear Cache".
4. Check Chewy app permissions. If any of these permissions required to use your device's features are disenabled, Chewy might not work.
5. Uninstall and reinstall Chewy. If nothing else has worked, completely uninstall Chewy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chewy not working

2. Fix Chewy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chewy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chewy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chewy may not be able to connect to the Internet when running in the background.