Published by Chegg, Inc. on Dec 6, 2023

Report an issue with Chegg Study.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Chegg Study - Homework Helper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chegg, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Chegg Study - Homework Helper image 1 contact Chegg Study - Homework Helper image 2

Chegg Study Customer Insights

1. Gonna give it a few days and then I am canceling my subscription if doesn't work.Only allows you to use the service on 2 devices at a time including computers and phones.

2. This is absolute nonsense! I still haven't found a way to get refund and STOP getting charged!!!Works sometimes don't work most of the time, and you're paying 15 bucks a month for a service you can't use.

3. I have tried to contact customer service, but speaking with a real person is impossible; clicking on any link dealing with customer service just sends you back to the "troubleshooting" page, without really addressing your troubles.

4. If I'm trying to find a set of flash cards or study up on practice problems from a previous homework set, I can Google key words from the question and find an exact problem but if I try to go find it again in the app it won't pull up what I'm looking for.

5. To make matters worse, I can't use my app and my browser on the same phone without it asking me to "swap devices" even though the IP address is the exact same.

6. Changing devices does work but I want to use this device.

7. The "oops something went wrong" message comes up way too often.This app is a scam! It will not let me access my account! Says my password is wrong, but then when I request to reset it, the email never comes.

8. I've canceled my subscription in March, yet I keep getting charged every month in dollars.

9. The articles are NOT helpful at all! I've tried what they suggest for my situation and it doesn't work.If I could give 0 stars, I would rate 0.

10. So if I wanted to use the app on my phone and wanted to swap to my browser, that's not allowed due to too many devices.

11. They say it has to be my fault because I must be using multiple devices or taking too many screenshots or whatever it is that flags the system.

Steps to Troubleshoot & Fix Chegg Study Issues

1. Fix Chegg Study Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chegg Study: Restarting the app will resolve most errors.
  2. Update the Chegg Study App. Here is how:
    1. On Android goto PlayStore » Search for "Chegg Study" » Open Chegg Study - Homework Helper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chegg Study » click "UPDATE".
  3. Clear Chegg Study - Homework Helper app cache: Clearing cached data will force your app to retrieve the latest data directly from Chegg Study servers.
    1. On Android, goto Settings » Apps » Select "Chegg Study - Homework Helper" » click Storage » click "Clear Cache".
  4. Check Chegg Study app permissions. If any of these permissions required to use your device's features are disenabled, Chegg Study might not work.
  5. Uninstall and reinstall Chegg Study. If nothing else has worked, completely uninstall Chegg Study then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chegg Study not working


2. Fix Chegg Study Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chegg Study be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chegg Study not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chegg Study may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer