Published by Chegg, Inc.

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Why should I report an Issue with Chegg Prep - Study flashcards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chegg, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Chegg Prep Customer Insights

1. but sometimes when I'm looking for a particular topic, some of the flashcards contain complicated definitions and it makes it hard to understand but apart from that it's a really resourceful appThis was 5 stars, until I noticed it keeps switching the information on my cards (he front of card #1 will be with the back of #20).

2. I'm not able to delete some of my cards and, probably the most annoying bug, information on the cards would go missing or would mix up with the other cards (definitions would switch to other flashcards).

3. When I make flashcards, most of the times, the things that i have written on previous cards shows up on the cards that i just finished.

4. And there's should be a side sliding bar when writing cards and also when open a specific card set, so it should be easy to scroll through the cards.

5. Writings of previous cards show up on multiple cards.

6. Now it's very difficult because I have to mnually go at the end of cards by sliding all the way to endA good app, yes.

7. It's cool you can make cards on the computer as well, but it doesn't automatically save, something which is to be expected in this day and age.

8. Then, it duplicates cards, and even worse, it duplicates the cards it messed up.

9. I have used other apps where it will re-show you your flashcards you didn't get so you can practice those ones specifically and hide the ones you remember.

10. A problem that might alarm you concerning your progress is that it doesn't prompt you to save your unfinished creations automatically when you suddenly or accidentally leave the work for the moment.

11. Although its not a bug, I find it very necessary to automatically save a draft of unfinished flashcards in order to show that it is also user-friendly.I absolutely loved this app.

Steps to Troubleshoot & Fix Chegg Prep Issues

1. Fix Chegg Prep Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chegg Prep: Restarting the app will resolve most errors.
  2. Update the Chegg Prep App. Here is how:
    1. On Android goto PlayStore » Search for "Chegg Prep" » Open Chegg Prep - Study flashcards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chegg Prep » click "UPDATE".
  3. Clear Chegg Prep - Study flashcards app cache: Clearing cached data will force your app to retrieve the latest data directly from Chegg Prep servers.
    1. On Android, goto Settings » Apps » Select "Chegg Prep - Study flashcards" » click Storage » click "Clear Cache".
  4. Check Chegg Prep app permissions. If any of these permissions required to use your device's features are disenabled, Chegg Prep might not work.
  5. Uninstall and reinstall Chegg Prep. If nothing else has worked, completely uninstall Chegg Prep then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chegg Prep not working


2. Fix Chegg Prep Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chegg Prep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chegg Prep not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chegg Prep may not be able to connect to the Internet when running in the background.

Reported Issues

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