Contact CHAPS Customer Service

Why should I report an Issue with CHAPS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fossil Group, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have call for the same, emails for the same, go to golden time watch store, fossil service center, but still issue is not resolved.

2. Needs to have changeable button functions (ie not fixed assignments for top button), and to have different functions like fossil hybrid given same company owns chaps! Also, mode button doesn't actually work to indicate alarm, second time zone, date.

3. Costumer support has been great so far trying to help...Poor watch, it's service, this app also poor not notified all notification in updated mobile version.

4. I bought Chaps watch for my wife on 30-05-2019, issue is not notified me call notification in watch today is 21-08-2019 still not resolve.

5. Also, once disconnected, from watch, usually reconnects once back in range but occasionally wehn this doesn't happen, the entire app has to be reinstalled to relink.i recently purchased the Chaps analog smart watch.

6. after I turn bluetooth off everything works fine againThe application isn't that easy to use and drains the battery heavily, apart from that the watch and everything else is amazing.

7. Chaps watch gift by my husband but he is busy after buying this watch to repair or resolution for notification.

8. However, I recently discovered that the app requires location permissions which is an absolute no go.Very bad service, watch, application al the thinks.

9. Waste of my money and my time.When I have bluetooth connected to the watch it screws my s9 up.

10. Great looking watch, and it is nice not to have to charge it every night.

11. i like the watch, and the app flows seamlessly.

1. Fix CHAPS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CHAPS: Restarting the app will resolve most errors.
2. Update the CHAPS App. Here is how:
   1. On Android goto PlayStore » Search for "CHAPS" » Open CHAPS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CHAPS » click "UPDATE".
3. Clear CHAPS app cache: Clearing cached data will force your app to retrieve the latest data directly from CHAPS servers.
   1. On Android, goto Settings » Apps » Select "CHAPS" » click Storage » click "Clear Cache".
4. Check CHAPS app permissions. If any of these permissions required to use your device's features are disenabled, CHAPS might not work.
5. Uninstall and reinstall CHAPS. If nothing else has worked, completely uninstall CHAPS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CHAPS not working

2. Fix CHAPS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CHAPS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CHAPS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CHAPS may not be able to connect to the Internet when running in the background.