Published by Octopus Gaming Studio on Nov 20, 2023

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Why should I report an Issue with Octopus - Gamepad, Keymapper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Octopus Gaming Studio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Octopus Customer Insights

1. It's a good thing this app is a mobile gaming necessity, or else it would have been uninstalled.Works well for controller mapping (the only one I've found that isn't basically a keyboard mapper), but it blocks Google Play Services while in use, which causes most games to effectively have a second save file when played through Octopus.

2. Other than that, it's a great app with awesome potential.The app does actually work if your willing to pay for the pro version, but any games you already have save data from won't transfer over the save data to the octopus version of the game.

3. The major issues which resulted in 3 stars is that games that rely on google play services won't work properly if at all.

4. Do not buy this app!The app is good and works well with my controller, but there are two things that bother, the first one is; every game you load seems to create a new profile for the game.

5. This is the closest thing to controller support that works in any game.I use this to add gamepad support to Castle of Illusion.

6. Probably could be fixed with some modification; at least I can play those twinstick joystick games with a controller now without having to cover my screen with my fingers.

7. The interface is clean! I look forward to seeing where this app goes from here.Supposedly not compatible with Google Play games, but I've had some games work and others not.

8. From the time I've spent toying around with Octopus I can tell you this...it's an awesome weapon in your gaming arsenal if you play a lot with a Bluetooth controller.

9. The second issue is minor, but still an issue.. when trying to launch the PS4 Remote Play app, Octopus freezes and I have to force quit.

10. So if you were playing it without the app, all of your save data doesn't migrate into the app when you launch the same game.

11. Your progress will still exist if you launch the game without Octopus, though.)Good app for what it is.

Steps to Troubleshoot & Fix Octopus Issues

1. Fix Octopus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Octopus: Restarting the app will resolve most errors.
  2. Update the Octopus App. Here is how:
    1. On Android goto PlayStore » Search for "Octopus" » Open Octopus - Gamepad, Keymapper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Octopus » click "UPDATE".
  3. Clear Octopus - Gamepad, Keymapper app cache: Clearing cached data will force your app to retrieve the latest data directly from Octopus servers.
    1. On Android, goto Settings » Apps » Select "Octopus - Gamepad, Keymapper" » click Storage » click "Clear Cache".
  4. Check Octopus app permissions. If any of these permissions required to use your device's features are disenabled, Octopus might not work.
  5. Uninstall and reinstall Octopus. If nothing else has worked, completely uninstall Octopus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Octopus not working


2. Fix Octopus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Octopus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Octopus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Octopus may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete my account

    — by Babith 11 months ago

  • Ban my account and my device

    — by Babith 11 months ago

  • Is octopus ever getting fixes for Android 12 im a paid user but it's obviously useless now pls fix this or refund my money

    — by Joseph greear 1 year ago

  • I would like a refund for the pro subscription. The app keeps stopping and I can't connect to my Google play even though I've logged in

    — by Martin Anderson 1 year ago

  • I had downloaded the octopus app in my TV it is working good.But when I installed in my mobile the cursor of the mouse is not changing its colour I have enabled sight button but it is also not changing its colour I don't play in it now because it is not moving 360° please solve my problem

    — by Afroz 1 year ago