Published by NTS, Inc. on Aug 23, 2023

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Why should I report an Issue with RideYellow - Your taxi app?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NTS, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About RideYellow - Your taxi app

1. Get a safe and reliable ride across multiple U. S. cities with the RideYellow app.

2. Once you enter your destination, you’ll be provided with your trip price before you book, so you know exactly how much your trip will cost.

3. Make payments fast and seamless by adding a credit card to the app.

4. Or pay directly in the cab with either cash or by swiping a credit card. • Know your total trip price before you book your ride with “upfront pricing”. • Request a ride for immediate pickup or schedule your ride for a later time. • Use the “Ride Sync” button when hailing a cab at the airport etc. for easy payments. • All RideYellow drivers pass strict government background checks and safety classes. • Every taxi has comprehensive 24/7 insurance coverage. • Save 15% OFF all RideYellow app trips in Los Angeles County and other select areas!

RideYellow Customer Insights

1. Dropping from 4☆ to 3☆.great idea, along with a promotional 25% off, but because of a mix up of cabs (2 turned up at once for two different addresses) my cab drove off, and would not respond to requests to call me through the app, and now my app is telling me my card details cannot be verified even though they have been on file for months, no promotion for me.

2. One great part, I schedule rides in advance, the driver is always on-time, every time! If they add real-time pick up info, this would be a 5 star app.Used twice with great results.

3. app is garbage.The app offers a 25% discount if you pay upfront in the app but in the app it keeps talkin about it can't verify my card at this time and I'm paying full price.

4. They offer 25% discount for putting your credit card into their app, but when I did that, it claimed there was an error and it wasn't able to verify my card - either of the two cards I put in.

5. The 3rd time... I reserved a cab to LAX the night before my flight and the driver never showed up.

6. Easy to spot the cab and the app tells out the license plate number to confirm you are getting into the right car :DTaxis are cheaper than Uber or Lyft and typically the drivers are more experienced.

7. A few rough edges, particularly around user feedback and input (I put in a date and location at the beginning of a form, and they didn't persist to the confirmation page so I had to do it again).

8. The whole ordeal took about 30 minutes, and the worse thing was that I was trying to book a ride to the airport.

9. It seems there's no problem verifying my credit card when it comes to actually paying.

10. The automated voice call was pretty good, took my pick up and drop off points and everything.

11. I had to call Tmobile to get my SIM card recognized on the network.

Steps to Troubleshoot & Fix RideYellow Issues

1. Fix RideYellow Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RideYellow: Restarting the app will resolve most errors.
  2. Update the RideYellow App. Here is how:
    1. On Android goto PlayStore » Search for "RideYellow" » Open RideYellow - Your taxi app » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RideYellow » click "UPDATE".
  3. Clear RideYellow - Your taxi app app cache: Clearing cached data will force your app to retrieve the latest data directly from RideYellow servers.
    1. On Android, goto Settings » Apps » Select "RideYellow - Your taxi app" » click Storage » click "Clear Cache".
  4. Check RideYellow app permissions. If any of these permissions required to use your device's features are disenabled, RideYellow might not work.
  5. Uninstall and reinstall RideYellow. If nothing else has worked, completely uninstall RideYellow then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RideYellow not working


2. Fix RideYellow Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RideYellow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RideYellow not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RideYellow may not be able to connect to the Internet when running in the background.

Reported Issues