Published by Providence Health & Services on Mar 21, 2023

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Why should I report an Issue with Circle by Providence?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Providence Health & Services to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Circle by Providence

1. Circle helps you make informed and engaged health decisions for your growing family from pregnancy until the kids are 18. • Articles with answers to your questions about babies and parenting. • Track multiple children to see customized articles and to-dos in your Feed for kids of every age. • Breastfeeding support videos and a guide to local resources. • Information on classes and groups for new moms and moms with older children. • Health-tracking tools for growth, feeding, diaper changes and vaccines.

2. Check out Circle’s library of pregnancy content from first trimester through postpartum and beyond. • Articles with answers to your questions about pregnancy and babies. • A to-do checklist from Providence experts to guide you through every stage of pregnancy. • Health-tracking tools for fetal movement and kicks, due date and pregnancy weight gain. • Invite your partner to download Circle to follow along through pregnancy and all the stages of parenting.

3. From pregnancy through the teen years, Circle has answers to your questions about raising healthy kids.

4. The content for the Circle by Providence app was developed in conjunction with a board-certified OB-GYN, nurse midwives and other medical experts.

5. We’ll add more tools and content for health topics and conditions in the future, as well as adding more local resources. Have tips?

6. Tap into a vast network of local Providence-approved parenting resources and tools for moms and moms-to-be.

7. When you connect to MyChart through Circle, you will receive appointment reminders for you and your children. **Thanks for letting us join you on your journey through parenthood.

8. Circle was designed for expectant women and their partners, and growing families with kids up to 18 years old.

9. Circle was developed within the PSJH Digital Innovation Group and was acquired by Wildflower Health.

10. All health information is approved by Providence medical professionals, and translated into Spanish.

11. Learn more about classes and groups for new moms and moms with older children.

Circle Customer Insights

1. I was hoping that the new redesign would enable family management so that my wife and I could manage our daughter through each of our own accounts, but, despite having a strong WiFi signal and working internet, I keep getting the pop-up that states that to connect to MyChart it needs internet connection!Well I can't get MyChart to connect in this app.

2. If you clear the history though it starts working smoothly again.I like that I've been able to manage my and my daughter's appointments, but my wife doesn't get to also manage our daughter's appointments.

3. overall, i love the articles & recipes they share.great idea, but the feeding timer doesnt count unless the screen is on and the app is up! that makes the feeding tracker pretty useless.this app is terrible after the update 1.

4. I've reached out and I have heard back and we have emailed back and forth but there is still no resolve to this problem...pretty easy to use, but sometimes takes a long process to get to specific information, like child health history or previous appointments.

5. Half the time, the feeding/diaper tracker doesn't save our inputs.This app is really helpful in keeping tract of past and future appointments.

6. It was also a God send during my pregnancy.Super useful! Love the appointment reminders and articles timed for my daughters age/development.

7. Helps me to be my own health advocate.I absolutely LOVE this app! I am a mother of 9 (4 bio, 4 step and 1 adopted) and I still find new things to learn in the circle app.

8. The diaper and feeding tracker starts to freeze / not work after full of 1month of data.

9. I cannot choose both formula and breast milk for a feedingLots of good info to read and trackers to use.

10. I can only record whole numbers when recording ounces of milk consumed, the app will not let me use decimals 3.

11. That not only prepares me for what's to come, teaches me what to look for and what is normal but it let's me be more aware which in turn allows me to notice and enjoy every moment that much more.

Steps to Troubleshoot & Fix Circle Issues

1. Fix Circle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Circle: Restarting the app will resolve most errors.
  2. Update the Circle App. Here is how:
    1. On Android goto PlayStore » Search for "Circle" » Open Circle by Providence » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Circle » click "UPDATE".
  3. Clear Circle by Providence app cache: Clearing cached data will force your app to retrieve the latest data directly from Circle servers.
    1. On Android, goto Settings » Apps » Select "Circle by Providence" » click Storage » click "Clear Cache".
  4. Check Circle app permissions. If any of these permissions required to use your device's features are disenabled, Circle might not work.
  5. Uninstall and reinstall Circle. If nothing else has worked, completely uninstall Circle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Circle not working


2. Fix Circle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Circle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Circle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Circle may not be able to connect to the Internet when running in the background.

Reported Issues