Published by GROUPE CANAL+ on Feb 29, 2024

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Why should I report an Issue with CANAL+, Live and catch-up TV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GROUPE CANAL+ to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact CANAL+, Live and catch-up TV image 1 contact CANAL+, Live and catch-up TV image 2

CANAL+, Live and catch-up TV Customer Insights

1. If they fixed the constant errors this would be 5 stars.I have my TV programs wherever i am, no matter how good or bad is the network! But i lately couldn't get to my canal because of some technical problems... It took at least 6 months to be fixed up! I just got the app back a week ago and I'm happy, hoping that the technical problems are gone forever!Subscribed just to watch a series I was looking forward to, installed the app just to have to watch it in 540p?? (with all the settings maxed and a very good internet connection).

2. Phone and connection are good with all the other streaming apps, so the issues definitely come from this badly coded app.I paid for the monthly offer, Worked fine the first day and now it says I don't have a subscription, I can not watch any videos but can download them?Hello... Where are the apple series that we should have received for free... Still waiting.

3. 🧐Soooo good it's one of the best apps I love would love to say that this is better then Netflix but they is one app that they don't have it's showmax so yeah that's all I have to say bye byeCan't log in on Chromecast 4k.

4. For the moments no good series to watch on the C+ app.

5. My other streaming apps work perfectly fine with high resolution.

6. Low price, great movies, nice Polish productions, fine quality.

7. The app keeps buffering so you can never watch anything without saccades.

8. Only way around is too download the site and then watch.

9. Kinda dissapointed.You can watch French TV with a vpn but it's much easier with this app.

10. Also you can watch loads of sport without needing sky or bt.

11. Fabulous selection with the cinema package but constant UPES errors.

Steps to Troubleshoot & Fix CANAL+, Live and catch-up TV Issues

1. Fix CANAL+, Live and catch-up TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CANAL+, Live and catch-up TV: Restarting the app will resolve most errors.
  2. Update the CANAL+, Live and catch-up TV App. Here is how:
    1. On Android goto PlayStore » Search for "CANAL+, Live and catch-up TV" » Open CANAL+, Live and catch-up TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CANAL+, Live and catch-up TV » click "UPDATE".
  3. Clear CANAL+, Live and catch-up TV app cache: Clearing cached data will force your app to retrieve the latest data directly from CANAL+, Live and catch-up TV servers.
    1. On Android, goto Settings » Apps » Select "CANAL+, Live and catch-up TV" » click Storage » click "Clear Cache".
  4. Check CANAL+, Live and catch-up TV app permissions. If any of these permissions required to use your device's features are disenabled, CANAL+, Live and catch-up TV might not work.
  5. Uninstall and reinstall CANAL+, Live and catch-up TV. If nothing else has worked, completely uninstall CANAL+, Live and catch-up TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CANAL+, Live and catch-up TV not working


2. Fix CANAL+, Live and catch-up TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CANAL+, Live and catch-up TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CANAL+, Live and catch-up TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CANAL+, Live and catch-up TV may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I mistakenly create my canal account with my former canal number of abonnement but now I want to create a new account with my current number of canal

    — by Ismaila 1 year ago

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