Published by C6 Bank on Jul 11, 2023

Report an issue with C6 Bank.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with C6 Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of C6 Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About C6 Bank

1. Aproveite cartão de crédito e débito sem anuidade e muito mais para você e para empresas. • C6 Global Invest: tenha acesso a ações das bolsas americanas, fundos e renda fixa em dólar.

2. Abra sua conta no C6 Bank: um banco digital completo, criado para os nossos dias, com tudo em um só app.

3. E, se investir a partir de R$ 50 mil em CDBs do C6 Bank pelo app, a isenção também é de 100%. • C6 Pay: a maquininha que pode sair de graça.

4. Isenção de 100% se gastar a partir de R$ 8.

5. Remessas a partir de US$ 500. - Anuidade isenta nos 3 primeiros meses.

6. Isenção de 50% se gastar a partir de R$ 4.

7. Abra sua conta digital no C6 Bank e conheça a experiência de um banco completo, criado para os dias de hoje, com tudo em um só app. © 2019 BANCO C6 S. A. CNPJ: 31. 872. 495/0001-72 Av.

C6 Bank Customer Insights

1. And I've been trying to update the app for days without success.Too difficult to use, too slow, the chat is terrible, every menu are slow on retrieving dataThe card bill visualization is ridiculous! While you can easily understand the final value in Nubank, for example, here you need to keep doing a bunch of counts to find the final value and understand why it's different from what you were expecting.Some issue with session management.

2. The app isn't intuitive and the credit limit is a joke, how I'm supposed to work with 0,01? Worst Bank I've ever had.The bank is good, but the app presents problems all the time and doesn't work that well because it doesn't load the information most part of the time, I'm not able to contact investments consult, I paid my bild but the app doesn't update my limit.

3. Email support (ironically called Fale Conosco) only answers saying you should talk to the bank throught the app (horrible chatbot) or by calling, they never answer anything.The point system is the best among free accounts, but it's consistently not working.

4. It's hard to understand investments income/results because the app doesn't show it by day or month, it's all mixed and the monthly bild is also confusing.Pix doesn't work on the app, it fails to generate the qrcode.

5. It is very hard to understand and see the credit card expenses, it is buried deep in the interface and different values are shown in different places.

6. Lack some functions, like PDFs for bills and the chat is really bad, there is no notice of new msgs, constantly fail and need to start all over.Absolute trash.

7. Sometimes session breaks and the app shows no info, but opens the home with all widgets showing errors, you need to force close and open again.

8. I put enough money in the saldo to get the card but it didn't let me, tried everything and contacted them through email that did not help at all.

9. The app is very buggy, it is almost impossible to chat with a real person and the chatbot is useless and won't redirect you to a specialist.

10. When the session expires, if you select "Voltar ao início", it asks for fingerprint, validates it, but then nothing happens and you have to log in again.

11. The benefits are good, the service is a travesty.The app stops working if you don't update it.

Steps to Troubleshoot & Fix C6 Bank Issues

1. Fix C6 Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart C6 Bank: Restarting the app will resolve most errors.
  2. Update the C6 Bank App. Here is how:
    1. On Android goto PlayStore » Search for "C6 Bank" » Open C6 Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for C6 Bank » click "UPDATE".
  3. Clear C6 Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from C6 Bank servers.
    1. On Android, goto Settings » Apps » Select "C6 Bank" » click Storage » click "Clear Cache".
  4. Check C6 Bank app permissions. If any of these permissions required to use your device's features are disenabled, C6 Bank might not work.
  5. Uninstall and reinstall C6 Bank. If nothing else has worked, completely uninstall C6 Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing C6 Bank not working

2. Fix C6 Bank Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make C6 Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to C6 Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, C6 Bank may not be able to connect to the Internet when running in the background.

Reported Issues