Published by bunq on Mar 7, 2024

Report an issue with bunq.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with bunq - bank of The Free?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of bunq to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact bunq - bank of The Free image 1 contact bunq - bank of The Free image 2

About bunq - bank of The Free

1. Download and sign up in just 5 minutes to start your 30-day free trial today. High interest. Zero fees. Free online credit card. • 🇳🇱 🇮🇪 🇪🇸 The Netherlands, Ireland, and Spain: 2. • Effortlessly track and split with the Group Expenses feature. • Always know where your money goes with monthly spending breakdowns and month-on-month comparisons. • Gain more at the end of every month by setting up smart automations. • Easily save in multiple currencies, and earn a massive interest of 3. • Green Team: earn more trees and Cashback by inviting up to 2 friends to your Green Team.

2. Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks.

3. Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app.

4. You’ll plant a tree when they plant a tree and you’ll earn Cashback when they earn Cashback.

5. All our plans are also available for business! bunq Business users benefit from additional features that save time, everytime: real-time bookkeeping integrations and much more!

6. Spend, save, budget and invest—all while effortlessly offsetting your CO2 footprint.

7. Discover mobile banking that makes life easy.

8. Investments in the bunq app are powered by Birdee.

9. Investing involves risks, you may gain or lose money. *Interest rate valid for the first 4 months after opening your account, you’ll earn 1. 56% interest thereafter.

bunq Customer Insights

1. Now the ability to report an issue with a payment directly has disappeared, so if you want to report it, you have to go to support, describe the issue to them and then manually take and send screenshots of the payments.Amateuristic. I've had a support ticket open for 4 months now because I prepaid for a metal card and they just don't seem to be able to send it to me (despite all previous cards arriving just fine).

2. More customer care would be appreciated.Lately there's been issues with making payments.. First it was only with ideal.. when you were sent to the accept/decline window, it got stuck spinning the wheel and it wouldn't move forward.. You have to close everything and open the Bunq app to accept the payment that's waiting.

3. Despite multiple attempts to reach out via app and email, get no answers for a several days (still didn't receive any answer btw) experienced extreme delays with card delivery, having waited over a month without receiving it.

4. Hoping that the next update will be more handy to use.These past few months, there is always an issue of not being able to get into my account.

5. Only a short fix though then issue resides again..Terrible customer support and undelivered promises.

6. It's like a bank being run like a lemonade stand.Good when it does what it should so but starting to look less like a banking app.

7. But then it's in the name so 🤷🏻 ♂️ The amount of options you have to control and manage your money though is very good.

8. If you need to convert between currencies and have fairly easy access to cash worldwide though, it may be worth the 9€ p/m.Eeverything used to be super clear.

9. This subscription was not supported anymore in the beginning of Corona, and suddenly I was paying €18 / month.

10. It started with a free account (and credit card), very easy for travels.

11. "Green Team" feature seemingly does not work at all (nobody gets an invite).

Steps to Troubleshoot & Fix bunq Issues

1. Fix bunq Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart bunq: Restarting the app will resolve most errors.
  2. Update the bunq App. Here is how:
    1. On Android goto PlayStore » Search for "bunq" » Open bunq - bank of The Free » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bunq » click "UPDATE".
  3. Clear bunq - bank of The Free app cache: Clearing cached data will force your app to retrieve the latest data directly from bunq servers.
    1. On Android, goto Settings » Apps » Select "bunq - bank of The Free" » click Storage » click "Clear Cache".
  4. Check bunq app permissions. If any of these permissions required to use your device's features are disenabled, bunq might not work.
  5. Uninstall and reinstall bunq. If nothing else has worked, completely uninstall bunq then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing bunq not working


2. Fix bunq Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make bunq be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to bunq not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, bunq may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Pls I want you to block my bunq account somebody hacked my account and change my password email and phone number pls block my account I have my documents with me

    — by Ifeany 1 year ago