Published by InteractiveOne

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Why should I report an Issue with BlackPlanet - Meet New People?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of InteractiveOne to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BlackPlanet Customer Insights

1. Can't delete old posts from app.I just signed back on last night after like 3 years ..and it seems like the system moves slow my picture get turned sideways ....certain things dont load up completely... I think it's time for a major update the whole site ....and the app ... I'm getting late messages notifications smhI got fed up with the insane amount of Ads shoved into this App AND the website.

2. In the wake of all that is going on I was searching for a black owned social media sight I might be able to recommend to friends as an alternative to Facebook.

3. I've been a member of Black Planet for 18 years and things have certainly gone down in value since the old days.

4. Come on with the overdue update, because if your app doesn't work well, your site won't have much traffic.Unfortunately the app is still the same as the website was more than 10 years back.

5. Not sure if it's ready to take on Facebook as yet.There are so many things wrong with this app but the main issue is that I don't receive any notifications of messages on any device I have.

6. I heard Black people were doing something so I came running, if this thing isn't rebuilt from the foundation up please stop associating this product with Black people because right now this is shameful.BP is not how it used to be...u cant do anything on here.

7. Although black owned it would be hard to recommend this as an alternative when the application and website are so antiquated and poorly done.

8. just dont understand why it changed...the users should have been able to take a vote..Really needs to be updated in a lot of areas.

9. PROBLEMS (at least for me) 1Can't customize your page 2The yellow background is ugly 3Too many big ads, I don't mind ads but have them "fixed" off to the side or at the top of the page somewhere not all in our face.

10. EVERYTHING needs to be redone... the logo, color palette, the ads.. just the entire front end, it looks like the everyone's photos were taken with an iPhone 4 in 2009, so i'm sure the back end is a mess too.

11. Needs to update timeline feed real time There are a lot of old posts up.

Steps to Troubleshoot & Fix BlackPlanet Issues

1. Fix BlackPlanet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BlackPlanet: Restarting the app will resolve most errors.
  2. Update the BlackPlanet App. Here is how:
    1. On Android goto PlayStore » Search for "BlackPlanet" » Open BlackPlanet - Meet New People » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlackPlanet » click "UPDATE".
  3. Clear BlackPlanet - Meet New People app cache: Clearing cached data will force your app to retrieve the latest data directly from BlackPlanet servers.
    1. On Android, goto Settings » Apps » Select "BlackPlanet - Meet New People" » click Storage » click "Clear Cache".
  4. Check BlackPlanet app permissions. If any of these permissions required to use your device's features are disenabled, BlackPlanet might not work.
  5. Uninstall and reinstall BlackPlanet. If nothing else has worked, completely uninstall BlackPlanet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BlackPlanet not working


2. Fix BlackPlanet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BlackPlanet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BlackPlanet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BlackPlanet may not be able to connect to the Internet when running in the background.

Reported Issues

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