Published by BioDigital on Feb 29, 2024

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Why should I report an Issue with BioDigital Human - 3D Anatomy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BioDigital to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BioDigital Human Customer Insights

1. Love it.Remember when this app came out, I followed it, and talked a lot with the developer (s), and he did a fantastic job with this! Thank you very much take care my friend 😉OMG so i am currently taking anatomy (undergrad) and am trying to learn the skeletal and muscle systems rn.

2. Use two fingers to pan, swivel with one finger, and zoom with a pinchI love this app! It has allowed me to gain a better understanding of anatomy by dissecting structures one by one and recognising the locations of each structure from multiple angles and where it is located exactly.

3. I've been searching across the internet and play store for a good (and free!!!) anatomy app! out of all of the free apps this one is by far the best I've encountered! it's easy to use and is visually very appealing!!! plus it is easy to navigate!! all other apps make you have in app purchases or don't have 3d models or are difficult to navigate.

4. I removed a star for perf & pricing of additional regions.I am learning anatomy as a beginner and this platform has helped me tremendously and keeps me interested, as I am a visual learner.

5. Also I love it when they allow you to look at regions of the body and consolidate your understanding of different organ systems.Good app Works well.

6. I would 10/10 recommend downloading this!Navigating the app is awful I spend more time trying to adjust the camera view and it's still hard to see structures.

7. I love the 3D views & ability to rotate to any angle, zoom in & out, see layers (studying muscles right now).

8. I tried another anatomy app previously & it was completely awful (couldn't view anything without downloading or paying, how useless).

9. This model can be viewed as you'd expect (pan, zoom, rotation) and investigation into specific areas occur by selecting them (either by touch or by word search).

10. I still think the app is nice though and more can be done to improve itThe fact that it is SO hard to navigate through human system in this app makes it lose its usefulness.

11. Thank you!!Great way to learn about your anatomy... Seriously! To begin with you're given to head.

Steps to Troubleshoot & Fix BioDigital Human Issues

1. Fix BioDigital Human Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BioDigital Human: Restarting the app will resolve most errors.
  2. Update the BioDigital Human App. Here is how:
    1. On Android goto PlayStore » Search for "BioDigital Human" » Open BioDigital Human - 3D Anatomy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BioDigital Human » click "UPDATE".
  3. Clear BioDigital Human - 3D Anatomy app cache: Clearing cached data will force your app to retrieve the latest data directly from BioDigital Human servers.
    1. On Android, goto Settings » Apps » Select "BioDigital Human - 3D Anatomy" » click Storage » click "Clear Cache".
  4. Check BioDigital Human app permissions. If any of these permissions required to use your device's features are disenabled, BioDigital Human might not work.
  5. Uninstall and reinstall BioDigital Human. If nothing else has worked, completely uninstall BioDigital Human then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BioDigital Human not working


2. Fix BioDigital Human Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BioDigital Human be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BioDigital Human not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BioDigital Human may not be able to connect to the Internet when running in the background.

Reported Issues