Published by PUWELL CLOUD TECH LIMITED

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PUWELL CLOUD TECH LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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besteye Customer Insights

1. Would ba awesome to have full controls in landscape mode and not just the picture buttonIs anyone else having issues with the app notifying you that someone is at your door, walked into the path of the camera? I haven't gotten any notifications but I had a box delivered and this app doesnt record the videos.

2. In the terms and conditions it says it's their version of the cloud.App says no SD card found, however the time line allows me to scroll to the past so is obviously working despite telling me its not.

3. The ONLY way I have been able to get it to work is with a wired connection.It s nice despite the camera logs out after some time.

4. Main negative is Push notifications for motion alerts only work when app is open.

5. It would also be handy if the app could go to a small screen in the corner of your phone to allow viewing without it being the only thing you can have open.Using this with AVstart PTZ indoor cam.

6. Waste of money to buy a camera that does not register or connect no matter how much you try to reset and follow the steps.

7. I'm debating on returning just I dont have to use the app.I have tried more than a dozen times to get the cameras to work with this app via wireless and it wont work.

8. When the cameras detect motion to have to watch a full minute of footage.

9. Even when you do get notifications, clicking on them does NOTHING! You would think clicking an alert notification would take you to the alert list.

10. (i.e if motion is triggered at 59seconds past the minute you have to watch the whole minute).

11. I need help.Does not work no matter what I do.

Steps to Troubleshoot & Fix besteye Issues

1. Fix besteye Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart besteye: Restarting the app will resolve most errors.
  2. Update the besteye App. Here is how:
    1. On Android goto PlayStore » Search for "besteye" » Open besteye » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for besteye » click "UPDATE".
  3. Clear besteye app cache: Clearing cached data will force your app to retrieve the latest data directly from besteye servers.
    1. On Android, goto Settings » Apps » Select "besteye" » click Storage » click "Clear Cache".
  4. Check besteye app permissions. If any of these permissions required to use your device's features are disenabled, besteye might not work.
  5. Uninstall and reinstall besteye. If nothing else has worked, completely uninstall besteye then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing besteye not working


2. Fix besteye Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make besteye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to besteye not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, besteye may not be able to connect to the Internet when running in the background.

Reported Issues

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