Published by Benda Magnetic on Jan 6, 2024

Report an issue with FitPro.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with FitPro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Benda Magnetic to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact FitPro image 1 contact FitPro image 2

About FitPro

1. Without compromising your style, our sport smartwatch is not only a traditional smartwatch but a powerful sport computer to monitor your performance in real time, and also let you receive text message and notifications from your smartphone.

2. Together with our FitPro sport smartwatch provides you with the best set of information straight from your wrist.

3. A built-in pedometer tracks your steps, distance, and calories burned.

4. A built-in sleep monitor tracks your quality of sleep.

FitPro Customer Insights

1. No sense using a watch that won't show the correct time and date with a non-working app.I can't seem to get the app to connect to the watch and the Bluetooth number is wrong.

2. So I can't do anything in the app at all.Update: This watch is still a piece of glorified junk! It still will not connect! You guys are the biggest pack of thieves and scammers on the internet! This watch is dead, there appears to be no way to charge it so that I can attempt to connect to this watch to this website.

3. 😩 😫 πŸ˜• Has this been just a complete waste of my MONEY??? Help me with this situation...The app doesn't function because the Oshen Watch doesn't stay in sync with my Note 9.

4. CHECK APP REVIEWS BEFORE BUYING ANY WATCH.I have had this device for about 3 days and the app sucks I have install uninstall reinstall and still nothing I have been into my settings I've done everything it asked me to do and still this device will be returned thank you for nothingThis watch is horrible and frustrating.

5. But it's totally worthless because the app will not connect to the watch, And every setting you need to adjust on the watch, including setting the time, has to be done through the app.

6. BewareπŸ˜‚Just got the watch and I'm trying to reset it and get the time and date corrected but the watch won't connect to the app.

7. It needs a big fat zero.Unable to connect Bluetooth to watch.

8. Bottom line: don't buy from China.Watch is useless because the app does not sync with my Android phone.

9. People have been complaining for years on here, but it appears the manufacturer is just ignoring them and continuing to sell the worthless watch and app.

10. Love the look, feel and features of the watch that was given to me as a gift.

11. There is no information and advice online, only paid misleading advertising.Like most others, I can't connect to LH726 as LH719 is only option given.

Steps to Troubleshoot & Fix FitPro Issues

1. Fix FitPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FitPro: Restarting the app will resolve most errors.
  2. Update the FitPro App. Here is how:
    1. On Android goto PlayStore » Search for "FitPro" » Open FitPro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FitPro » click "UPDATE".
  3. Clear FitPro app cache: Clearing cached data will force your app to retrieve the latest data directly from FitPro servers.
    1. On Android, goto Settings » Apps » Select "FitPro" » click Storage » click "Clear Cache".
  4. Check FitPro app permissions. If any of these permissions required to use your device's features are disenabled, FitPro might not work.
  5. Uninstall and reinstall FitPro. If nothing else has worked, completely uninstall FitPro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FitPro not working


2. Fix FitPro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FitPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FitPro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FitPro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I did NOT Authorize this charge. I do NOT want whatever this is.
    Thanks
    Dwight Rose
    727-514-9238

    β€” by Dwight Roae 1 month ago

  • I purchased my watch last week received it today and now I can’t get it to charge nor turn on. Please help me. My cell is (864) 363-7204 thank you.

    β€” by Melissa jones 2 months ago

  • What do I do my FItPro screen got broken today and is not responding

    β€” by Franklin Nwose 4 months ago

  • i have a problem in fit pro watch flip cart agent send deficet watch .plz change my nwatch its not charging

    β€” by SHAKIR 6 months ago

  • Smart watch not working

    β€” by Rahul Meharwal 8 months ago

  • Do you have a version of this app that is compatible with the Motorola ZTE Z5158? If so, where can I find it?

    β€” by Philip Kritzman 8 months ago

  • My watch is not working wean I put the charger tha watch wil turned on and wean remove the charger tha watch will be trand offff

    β€” by Kiran 9 months ago

  • Fit Pro smartwatch apne mobile se kaise connect Karen

    β€” by Najrul hasan 9 months ago

  • Screen crack

    β€” by Kanha 9 months ago

  • 2days back i had purchased FITPRO X7 WATCH, but screen is unfortunately screen is NOT opening and even iam NOT able to charging also

    I feel disappointed, even i went one of your showroom at RT NAGAR BANGALORE, BUT THEY TOLD ME IT IS GONE and asked me to complaint to you

    Please suggest, iam prepare to send it to you OR you can collect it on EXCHANGE

    I HOPE YOU WILL DO THE NEEDFUL, SINCE IAM 74YEARS Senior citizen

    Waiting for your positive response

    Regards

    Mariyappa
    619,5th A main 2nd block RT Nagar Bangalore 56OO32
    Mobile 98868 35362
    ( Note I had purchased locally, where they have NOT given any bill )

    β€” by Mariyappa 9 months ago

  • Watch is not connect to fitpro app

    β€” by Purushottam raj 10 months ago

  • I bought this watch and paid for it in January. You have been billing me for $39.99 every month since. I did NOT purchase anything else so what are you charging me for??

    β€” by Carole Steinmetz 10 months ago

  • Received a watch but cant get it to work

    β€” by Gerald Piippo 1 year ago

  • Fit pro smart watch ke display mil sakte hai

    β€” by Akhilesh 1 year ago

  • FOR SOME WHEN i GO TO SETTINGS TORE SET MY WATCH IT SAYS DEVICE DECONNECTED AND I CANT GET IT TO CONNECT PLEASE HELP

    β€” by richard Francese 1 year ago

  • My watch fitpro t55 modal not working

    β€” by Sukhvinder Singh 1 year ago

  • I buy a fitpro watch from amazon . But its not wotking . May i knw the service center at my location . I’m from Jammu , Jammu & Kashmir pin code 180006 . Pls suggest me the nearby service center

    β€” by Tamanpreet Singh 1 year ago

  • We ordered two of these watches on Nov 19. Didn't receive them till Dec 8th. They didn't work. Wrote to you repeatedly but you would not reply. You claimed 100% satisfaction and guarantee for 100% full refund, but you won't respond. You are scammers! Refund our money immediately,! Order #FP9776. for two FitPro V3, HW22 for $118.91. Carolyn Petit

    β€” by Carolyn Petit 1 year ago

  • received defective T 55 smartwatch, display not working, not charging, strap broken plz replace or return

    β€” by Rajul Tamrakar 1 year ago

  • My smart watch T 55 not working, strap also received broken..,its under warranty period, have got defective piece..,plz replace..or return.

    β€” by Rajul Tamrakar 1 year ago

  • Just got my new fitpro and there was not a charging cable included.

    β€” by John-Paul H Lyons 1 year ago

  • Hello sir my watch is not switch on because from my mistake I do ota upgrade and exit from medium so this watch is does not working what solution give me sir for this

    β€” by Rakesh 1 year ago

  • My watch usb is damage

    β€” by Amit kumar 1 year ago

  • My charges are wrong side please send me return label my smart watch 42mm. I try to connect you my email always return order#9130.

    β€” by Vickie Edwards 1 year ago

  • My smart watch isn't turning on
    ..I tried charging its not. It just stopped working all of a sudden

    β€” by Tijesuni 1 year ago

  • My smart bracelet won't charge though my charger is ok

    β€” by ETTA BESSONG ACHALEBOP Brian-Ryan 1 year ago

  • I have ordered smart watch itech T55 few days back but now it's not working. It's period of return also expired and now what should I do because shopping with you just wasted my money . Please I m in need please do help me

    β€” by Bhavika baswani 1 year ago

  • Didn't receive a charger with my fitpro fitpro watch. Please send fitpro charger to 5573 Crossbill lane, El Dorado, California 95623.Phone number is 9256830079.

    β€” by Dyanna Sweeney 1 year ago

  • My smart watch 7 since yesterday now have been showing the charging logo without connecting the cable and so is not turning on

    β€” by OSIOH ERHIGA 1 year ago

  • My m6 smart band watch cannot be turn on after i disconnect my Bluetooth phone from it and it's completely dark . I have charging it but nothing happens to it . What should i doo ? I just bought it and we have this kind of problem. Please tell me how to fix it thank! Have a good day!

    β€” by Debra 1 year ago

  • I’m trying to register for my watch with FitPro with correct email (same as above) but rejecting

    β€” by Gulshan Merani Mussani 1 year ago

  • Fit pro smart watch not charging even after 4 hours.

    β€” by Wong Wai Yean 1 year ago

  • My Smart Bracelet was working earlier, all of a sudden it went off and it has refused to come on or charge.
    Before going off, the battery was well charged.

    β€” by Godstime 1 year ago

  • Will not charge contact r bad.

    β€” by Larry Smith 1 year ago

  • My smart watch fit pro t55 not working.pls guide me

    β€” by ANUWARUZ ZAMAN 1 year ago

  • My fitpro smart watch is not charging. I got the device about a month ago and up until yesterday i have enjoyed the service. But yesterday I tried charging it but it won't until the power it went off. Thank you

    β€” by Omitogun Adeola Remilekun 1 year ago

  • Bought two watches a while back mine is going good , But my wife watch wont charge just a black screen, what can be done about it .Watch a video but it was a different type, The type we have has just a round item on the back

    β€” by Rocky Howson 1 year ago

  • I have been given a FitPro 115 but they did not
    have any instructions on how to use it and also when fully charged it only lasts for approximately 6 hours

    β€” by Jacqui 1 year ago

  • My smart fitpro watch just got off and refused to on.

    β€” by Clement wagau 1 year ago

  • My fit pro watch suddenly doesn't qant to switch on and also it doesn't charge but has two green lights on at the back. What could be the best way to fix it?

    β€” by Monene 1 year ago

  • I can't charge my fitpro d13.i have tried different USB chargers and I even watched a YouTube video on how to fix it but it's not the same model what should I do. I also pressed reset before it went off and never came on

    β€” by Anthony Famoroti 1 year ago

  • my watch neither open nor open

    β€” by SACHIN BUDANIYA 1 year ago

  • My smart watch cant charge and I tried several USB ports but to no avail. Please help on how to fix this issue

    β€” by Dixon 1 year ago

  • I cannot connect my watch to the phone app. Steps arent counting

    β€” by Joanie Ayers 1 year ago

  • My fit pro watch is not charging.

    β€” by Benedicta Chineme Anya 1 year ago

  • My Fitpro watch doesn't want to charge again.
    Have try charging it for all day but it doesn't want to charge nor on.
    What should I do please?

    β€” by Aniebiet Sunday 1 year ago

  • I need a new screen for the fit pro series 7 45 mm. Mines shattered. Please send me one. I'm willing to pay. Thankyou ..

    β€” by Eric J Hall 1 year ago

  • I just received my FitPro yesterday 7/5/2022 it turned on last night . My phone connected to it through blue tooth . I left it plugged into the computer all night . It would not turn back on . I plugged it directly into the plug charger into the wall and left it all day . It still will not turn on . I have 2 green lights showing in the bottom of the watch so I’m assuming it is fully charged . It will not turn the screen on . Please help me

    β€” by Patrick Cowles 1 year ago

  • My Fitpro watch has stopped charging , I have used different USB ports but it has not resolved the issue. Can you please help?

    β€” by Adrian White 1 year ago

  • My fit pro smartwatch won't hold its charge

    β€” by Elaine 1 year ago

  • My husband m6 smart watch is not working after registering fitpro and i accidentally deleted the app how can i recover

    β€” by Lezel EscaΓ±o 1 year ago

  • The charger pin got separated & stuck into the other side of the watch's band/belt. It's a newer watch, purchased recently (January 2022). What to do now? I would prefer to get the band/belt of the watch replaced. Please let me know about the same, preferably on WhatsApp no. 7795274868 @ the earliest.

    β€” by Mahesh Kumar B P 1 year ago

  • Fitpro m4m5 band contact number message please save photo mobile phone number whatapp message save

    β€” by M. Naveen kumar 1 year ago

  • My watch glass was damaged what I doo

    β€” by Vohrahamza 1 year ago

  • Fit pro t55 ka watch charge nahi ho raha

    β€” by K DDT 1 year ago

  • unfortunately the BP measurement on my new watch does not match my home BP cuff nor the doctor office reading. Readings are in the 140/88 range and watch is 109/68 and even gelow. This is a big problem as is reason I asked for this watch. Pause and heart rate are correct and even oxygen reading. This needs to be corrected as watch is brand new!

    β€” by Patricia A Neil 1 year ago

  • My LT716 touch pannel is not working so not able to seeing the display.
    What should I do?

    β€” by DEBRAJ ROY 2 years ago

  • Cannot register device. Process is faulty.

    β€” by Nanette Marsh 2 years ago

  • I have broken my existing fitness tracker and have ordered a new one. Do I delete the app for the existing one, and then set up the app again when I get my new watch

    β€” by Mary Graham 2 years ago

  • Testing email

    β€” by Eric Hung 2 years ago

  • How to i calibrate my Fitpro watch

    β€” by George M. Otis 2 years ago

  • I BUY A WATCH AND I NOT RECEVE THE 9 JANUARY MAKE MY COMMEND I BUY WHAT HAPPEN WHIT MY WATCH

    β€” by Guylaine lapierre 2 years ago

  • I was unable to login even though I knew my password was correct. Please can you help

    β€” by Katie Maysmor-Gee 2 years ago

  • No charger included

    β€” by Jenny L Bandli 2 years ago

  • 1234567890

    β€” by Ajay Rathod 2 years ago

  • Fitpro t55 smart watch lcd change shop

    β€” by Nihar Talukdar 2 years ago

  • 2months back I have bought Fitpro smart watch which is not working It seems I have been cheated.
    Kindly replace it

    β€” by DrThangamani 2 years ago

  • Watch not working

    β€” by Praveen solanki 2 years ago

  • I need to know how to pair my profit with my phone

    β€” by Edna 2 years ago

  • Complaint..
    I have an fitpro band but, in band the call alert and call vibration was off after two days of purchasing the band.
    So how can I start call alert in it.
    Please help me.

    β€” by Manish Bhardwaj 2 years ago

  • Pitpro smrat watch better full problem

    β€” by Firoj sheikh 2 years ago

  • Fit watch is not working

    β€” by Chinnam srinu 2 years ago

  • The watch does not pair to my phone and if I go into the settings on the watch and press looking for it does not work, could I please have a refund

    β€” by Angus Hancock 2 years ago

  • Three days before I've charged my fitpro smart watch and now it's not working. It's not switching on. Request you to solve the issue at the earliest.

    β€” by Rakesh Wankar 2 years ago

  • My watch not charged

    β€” by Sujit kumar sahoo 2 years ago

  • New Fitpro smart watch purchased through Amazon not working

    β€” by Amirtharaj Benjamin 2 years ago

  • l need to replace one of the watch strap, how do l get a replacement for that strap

    β€” by june 2 years ago

  • Watch is junk...not the watch i ordered ..Does not charge..want a return package to send this piece or junk for a full refund..order# 50ef45efd5...It sucks

    β€” by Steven Thompson 2 years ago

  • Was a power adapter suppose to come with the device?

    β€” by Christopher L. Woolfolk 2 years ago

  • The device I received is not charging with my power adapter nor is it turning on or connecting to my phone

    β€” by Christopher L. Woolfolk 2 years ago

  • I'm having trouble with my fitpro watch it's a white screen

    β€” by Guy Pawley 2 years ago

  • My 1 3inch blue smart ph the watch belt came off n cannot b fixed.

    β€” by Hazel wong 2 years ago

  • Purchased fitpro SmartWatch 2 days ago set up watch work perfect. Wash my hands got some water on watch now watch is not working

    β€” by John Dowd 2 years ago

  • LH719 not getting connected to Samsung Galaxy M42 5G, though I scanned it using Fitpro application .

    β€” by Mohan Philip 2 years ago

  • I am unable to connect my LH719 to Samsung Galaxy M42 5G, though I scanned the watch's QR code a few times.

    β€” by Mohan Philip 2 years ago

  • How do I
    I get onthe than the screens to change or get the QR code etc additional functions I cannot get my watch to connect to the iphone

    β€” by Patricia Main 2 years ago

  • Its very good i connect it with my phone

    β€” by The gaming server support 2 years ago

  • Fitpro app won't change from kilometers to miles,I change it an it changes right back

    β€” by Norm Demichele 2 years ago

  • Need a new charger????

    β€” by Renee 2 years ago

  • I want to return jusonsmart watch.
    I cannot make it work.

    β€” by Elizabeth McMillen 2 years ago

  • I can’t my watch to accept text messages or notifications ??

    β€” by Sheila Coniam 2 years ago

  • brand new but won't hold a charge longer than a few hours

    β€” by Sylvia Sinclair 2 years ago

  • We need to contact you immediately

    β€” by Surya Rongali 2 years ago

  • Watch is not working

    β€” by Santosh Jaiswal 2 years ago

  • How to purchase a new charger..

    β€” by Renee 2 years ago

  • I have an issue with my fit pro watch; can someone call me @808-927-6059?

    β€” by Claudia Solmarin 2 years ago

  • I can’t connect to smart watch or iOS or iTech. It gives me an empty battery sign and the watch even builds me hamburgers practically! I have paid 10 something to turn pro and want it to go to good use! You know?!

    β€” by Janey 2 years ago

  • Watch on problem after charge without charge watch on problem

    β€” by Sunil Singh 2 years ago

  • The watch won’t connect to the app. How do I go about returning the product?

    β€” by Arlene Oberg 2 years ago

  • I purchased a smart bracelet and it say a charger is suppose to b in the box well it isn't help pleas

    β€” by Johnny cooper 2 years ago