Published by British Council on Apr 10, 2023

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Why should I report an Issue with LearnEnglish Videos?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of British Council to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LearnEnglish Videos

1. Plus, pitch control means you can slow down the video speed if the speaker is a bit difficult to understand. * Three styles of player – portrait 1 (video and script), portrait 2 (script only) and landscape (video only) – make it easy for you to manage your learning experience. * Enjoy simple exercises for every episode of content, with a progress screen so you can track your progress. * Share what you’re watching and listening to through Facebook, Twitter and email with integrated social media sharing.

2. But don’t wait for something to go wrong to reach out – you can email us any time to let us know what you think about LearnEnglish Videos, share ideas for new episodes or tell us how the app is helping you!

3. Watch the British Council’s most popular English language videos in LearnEnglish Videos.

4. We have videos on a range of topics, from language learning tips to travel, so there is something for everyone. * Downloadable episodes mean you can watch offline.

5. LearnEnglish Videos has lots of special features that make learning English fun.

6. Then when you have finished with an episode, you can delete it to make space on your phone. * New videos are added every week, so you never run out of things to watch.

7. But don’t worry, when you have done with an episode you can delete it, so it doesn’t use up space on your phone. * The interactive audio scripts make it easy for you to repeat phrases or new vocabulary if they are hard to hear.

8. We’ve been teaching English for more than 80 years and have helped more than 100 million people in 100 different countries improve their English skills and build their confidence.

9. Improve your listening, reading and understanding of general and business English – any time, anywhere.

10. The British Council creates top English learning apps for learners of all ages.

11. We do track how the app is used, such as which episodes are the most popular and which features people use often, but we only use this information to improve the app and the content.

LearnEnglish Videos Customer Insights

1. It would be better if developer could add some other amenity such as user can set the downloading video quality, or user can save the videos and audio scripts on their phones as individual files.It is very helpful app for improving English thank you.

2. They are short videos and I can improve my listening and comprehenssion because I can read the text if I want or in case I don"t understand something.

3. Thile video app is the most helpful so far!I love these videos, I can study listening and I learn new vocabulary.

4. ThanksThe apps have been upgraded, but the video is totally different with the previous one which provided a lot of different videos about culture, technology, history, education, and so on.

5. So, why aren't the videos now about learning English only? It doesn't matter if you add those English learning videos, but you have to provide previous videos.

6. Those videos are really useful though.If you are determined to improve your English don't hesitate to use this app.

7. Thank you.I like the idea of the app but i wish seeing more differents series or collection of video.Excellent for learning listening and speaking.It is perfect for me.

8. Thanks very much.This program and its method is really good to teach english language to other people who are not nagtive english language.

9. Hopefully, One of the best way to improve listening in English language.

10. Definitely, You will improve listening in English.

11. Simple, clear, short and rich videos.

Steps to Troubleshoot & Fix LearnEnglish Videos Issues

1. Fix LearnEnglish Videos Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LearnEnglish Videos: Restarting the app will resolve most errors.
  2. Update the LearnEnglish Videos App. Here is how:
    1. On Android goto PlayStore » Search for "LearnEnglish Videos" » Open LearnEnglish Videos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LearnEnglish Videos » click "UPDATE".
  3. Clear LearnEnglish Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from LearnEnglish Videos servers.
    1. On Android, goto Settings » Apps » Select "LearnEnglish Videos" » click Storage » click "Clear Cache".
  4. Check LearnEnglish Videos app permissions. If any of these permissions required to use your device's features are disenabled, LearnEnglish Videos might not work.
  5. Uninstall and reinstall LearnEnglish Videos. If nothing else has worked, completely uninstall LearnEnglish Videos then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LearnEnglish Videos not working


2. Fix LearnEnglish Videos Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LearnEnglish Videos be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LearnEnglish Videos not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LearnEnglish Videos may not be able to connect to the Internet when running in the background.

Reported Issues