Published by BBC Studios Limited

Report an issue with BBC iPlayer Radio.
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Why should I report an Issue with BBC iPlayer Radio?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BBC Studios Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BBC iPlayer Radio Customer Insights

1. Keep up the good works, guys!This is the nicest app I've ever used! Everything works so smoothly, both podcasts and radio, it lets me know about interesting stuff on BBC, there's even an alarm clock! So I can wake up with radio or remember to listen to my favorite programs.

2. Love the features where you can listen to previous programs up to 7 days (very useful when you live in other time zones), sleep and alarm mode, scheduled programs up to 7 days in advance, details of programs, channel options, and its overall look.

3. Just one thing I find really annoying is that every time you play one of the radio stations , it opens the station page.

4. It's totally senseless that the App has *lost* the previous facility of following certain programs, so now it is a real faff to hunt through a schedule to find an old show and listen to it again.

5. But it is annoying that I couldn't use it when I go away, as there's no WIFI here.It's a great app but hope you guys can consider adding the "playlist function" for podcast.

6. And I 'd only installed it because I couldn't get Fortunately podcast on my generic podcast player.It has various podcasts, and they are all so valuable that I jut love this app.

7. For those of us who work in medical facilities, labs, etc., taking gloves/protective gears off to flumble with our phones to play the next podcast is often a big hassle.

8. Let me know if pos.Love the app, love listening to all the great programs and podcasts.

9. But sometimes I can't download the podcasts, because I couldn't find the button that was supposed to be right down the file.

10. Also, why it couldn't work when I use 4G to access? When I use WIFI instead, it works normally.

11. Maybe it would be better to just play the station when clicking on the play button and open it when clicking on the name of the station.

Steps to Troubleshoot & Fix BBC iPlayer Radio Issues

1. Fix BBC iPlayer Radio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BBC iPlayer Radio: Restarting the app will resolve most errors.
  2. Update the BBC iPlayer Radio App. Here is how:
    1. On Android goto PlayStore » Search for "BBC iPlayer Radio" » Open BBC iPlayer Radio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBC iPlayer Radio » click "UPDATE".
  3. Clear BBC iPlayer Radio app cache: Clearing cached data will force your app to retrieve the latest data directly from BBC iPlayer Radio servers.
    1. On Android, goto Settings » Apps » Select "BBC iPlayer Radio" » click Storage » click "Clear Cache".
  4. Check BBC iPlayer Radio app permissions. If any of these permissions required to use your device's features are disenabled, BBC iPlayer Radio might not work.
  5. Uninstall and reinstall BBC iPlayer Radio. If nothing else has worked, completely uninstall BBC iPlayer Radio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BBC iPlayer Radio not working


2. Fix BBC iPlayer Radio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BBC iPlayer Radio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BBC iPlayer Radio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BBC iPlayer Radio may not be able to connect to the Internet when running in the background.

Reported Issues

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