Published by AVG Mobile on Mar 2, 2024

Report an issue with AVG Secure VPN Proxy & Privacy.
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Why should I report an Issue with AVG Secure VPN Proxy & Privacy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AVG Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AVG Secure VPN Proxy & Privacy Customer Insights

1. Don't make the same mistake!0 problems with this app!! Love it!! The ONLY thing I would change, is when I leave home (w/out wifi) it drops the server, the phone towers should pick it up, because then, I'd still have a server! It doesn't pick it up away from wifi!! It would be nice, since I'm paying for this, to work all the time, when I get home, I have to reconnect it!!Terrible! It won't even turn on; the screen just flickers a tad and does nothing else! I updated, uninstalled, reinstalled, but still the same thing.

2. I have been using this app for over three years it is very good + now I see how hard they work to fix the bugs it's best to stick with them for a while they will genuinely work to keep us safe I try others but they are too hard to navigate , when I have problem I usually just flip the switch optimal location switch and that fixes it , it does not interfere with my speed or any activities that I can notice .

3. The Junk cleaner doesn't clean!! The Boost doesn't boost!! The VPN turns off all the time!! I have really loved this security, but I'm about ready to find me something that works.

4. Those three issues were enough to make me uninstall it.Occasionally doesn't follow directions about when turn on for an unsecured and off for a secured one.

5. I hadn't had this problem before in the six years I've used it on a mobile Android phone.I hate to pay for apps, but where security is an issue, you do what is needed.

6. However, going from internet to cellular to internet, and the VPN will be connected then paused then theoretically reconnect, it doesn't always.

7. Please help AVG development team!!! I will review again once this issue is resolved, or delete it....Sometimes it works great, other times, especially at night, it won't open websites without turning off the VPN.

8. Now, even though I have a subscription for 5 devices until the end of November, i'm getting an error message 3.2.3002 saying that I can only have one device connected at a time.

9. The only glitch is that it doesn't automatically connect after I set the connection rules to do so (after a restart or power issue).

10. There's the usual complaint about the VPN slowing down the internet speed, and on both the pc version and the smartphone app, the VPN routinely disconnects and reconnects at random.

11. Again, overall I am very satisfied with the product.I have been using AVG for several years, and hadn't had any problems until recently.

Steps to Troubleshoot & Fix AVG Secure VPN Proxy & Privacy Issues

1. Fix AVG Secure VPN Proxy & Privacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AVG Secure VPN Proxy & Privacy: Restarting the app will resolve most errors.
  2. Update the AVG Secure VPN Proxy & Privacy App. Here is how:
    1. On Android goto PlayStore » Search for "AVG Secure VPN Proxy & Privacy" » Open AVG Secure VPN Proxy & Privacy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVG Secure VPN Proxy & Privacy » click "UPDATE".
  3. Clear AVG Secure VPN Proxy & Privacy app cache: Clearing cached data will force your app to retrieve the latest data directly from AVG Secure VPN Proxy & Privacy servers.
    1. On Android, goto Settings » Apps » Select "AVG Secure VPN Proxy & Privacy" » click Storage » click "Clear Cache".
  4. Check AVG Secure VPN Proxy & Privacy app permissions. If any of these permissions required to use your device's features are disenabled, AVG Secure VPN Proxy & Privacy might not work.
  5. Uninstall and reinstall AVG Secure VPN Proxy & Privacy. If nothing else has worked, completely uninstall AVG Secure VPN Proxy & Privacy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AVG Secure VPN Proxy & Privacy not working


2. Fix AVG Secure VPN Proxy & Privacy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AVG Secure VPN Proxy & Privacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AVG Secure VPN Proxy & Privacy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AVG Secure VPN Proxy & Privacy may not be able to connect to the Internet when running in the background.

Reported Issues