Published by AVG Mobile on Nov 16, 2023

Report an issue with AVG Secure Browser.
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Why should I report an Issue with AVG Secure Browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AVG Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AVG Secure Browser Customer Insights

1. I have been wondering about add-ons and other tweaks to improve my personal experience.As far as the browser itself goes, I love it! It gives me flexibility to set things up the way I want them, not the way Google or whoever wants them to be.

2. The only issue have is.. I don't like that dark mode isn't applied everywhere (mainly the search results page).. Like when you're on the AVG's search page it's dark, but then going into search results, I get blinded by white/light.Pretty good internet browser.

3. No need for adding plugs and or extensions when they are already part of the browser? You just need to arrange it the way you want it.After downloading this browser and using it to view a few pages, I closed it.

4. Does not play well with Google and has an annoying "This browser is not the default browser, Click Here" button on its home screen.

5. I am going to start using another browser (not AVG) for downloading!I have used AVG for 20 plus years on all my computers, and now on my cellphone.

6. There is no way I can do my shopping or pay bills with something like this and expect things to be ok.So far this browser blows away Firefox.

7. There are times on my LG V20 when a webpage I am viewing on the AVG browser goes blank, stays that way even after i try to refresh, then i get a crash alert and have to close it.

8. Trying to use a secure browser as rock solid as the Tor Network without having to use the Tor Network.

9. UPDATE: Found a way to select a home page which helps (and which improves it over Firefox which requires a sign in a sync delay prior to being able to customize the home page.

10. :-(I would give this app 5 stars, BUT it is terrible when it comes to downloading things! Whenever I download something, the item goes to a hidden media vault that is difficult to access.

11. The AVG browser is still shown as active, but when I bring it forward again, the same thing happens … over and over.

Steps to Troubleshoot & Fix AVG Secure Browser Issues

1. Fix AVG Secure Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AVG Secure Browser: Restarting the app will resolve most errors.
  2. Update the AVG Secure Browser App. Here is how:
    1. On Android goto PlayStore » Search for "AVG Secure Browser" » Open AVG Secure Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVG Secure Browser » click "UPDATE".
  3. Clear AVG Secure Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from AVG Secure Browser servers.
    1. On Android, goto Settings » Apps » Select "AVG Secure Browser" » click Storage » click "Clear Cache".
  4. Check AVG Secure Browser app permissions. If any of these permissions required to use your device's features are disenabled, AVG Secure Browser might not work.
  5. Uninstall and reinstall AVG Secure Browser. If nothing else has worked, completely uninstall AVG Secure Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AVG Secure Browser not working


2. Fix AVG Secure Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AVG Secure Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AVG Secure Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AVG Secure Browser may not be able to connect to the Internet when running in the background.

Reported Issues