Published by Avaya Incorporated on Feb 26, 2024

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Why should I report an Issue with Avaya Workplace?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avaya Incorporated to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Avaya Workplace

1. Avaya Workplace™ integrates your Android device with your office Avaya Aura® communications environment and delivers mobile voice & video VoIP calling, cellular call integration, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access and enterprise call logs. • Visual voicemail – Enables you to see who left you a voice message and when it arrived.

2. Messages can be played in any order.

Avaya Workplace Customer Insights

1. When I attempted to remove it from one of the devices to allow install on the last, I continue to receive the error.Functionally, it works fine to connect to my work phone system.

2. Client also takes over control of the bluetooth connection when the phone rings, requiring either a power cycle of the headset or logging out of the app to let any other application use the bluetooth device again.

3. Lastly, instead of a pop up to accept or reject calls, an incoming phone call switches the phone to the app, switching away from work in progress.

4. Trying to reconnect to Bluetooth mid-call doesn't usually work so I end up having to take calls on speakerphone which is very unpleasant.The client does not honor the Do Not Disturb setting or free/busy information.

5. I usually get the calls then have to call my customers back on my normal cell phone number because it's completely worthless.

6. I work remotely, with no access to a desk phone, and have a laptop, tablet for travel, a work cell and personal cell I attempted to install the app on.

7. That bug was fixed, but now the app constantly disconnects my bluetooth headset from it and the people on the other line are complaining that they can't hear me.

8. Only thing that works is a reinstall.Edit: *3.31.2 has not fixed the chain crashing issues.* The latest update from January 6th crashes constantly now on my chromebook.

9. Sometimes I can use the buds and customers can hear me and other times the Bluetooth connectivity is dropped and customers can no longer hear me and I can no longer hear them.

10. No other app is doing this after the update.This app limits the number of devices that can be installed per extension and it is just short of a useful number.

11. All in all, a bare minimum phone app, but not a polished communications tool.This app now drains my battery and my phone is dead by mid-afternoon.

Steps to Troubleshoot & Fix Avaya Workplace Issues

1. Fix Avaya Workplace Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avaya Workplace: Restarting the app will resolve most errors.
  2. Update the Avaya Workplace App. Here is how:
    1. On Android goto PlayStore » Search for "Avaya Workplace" » Open Avaya Workplace » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avaya Workplace » click "UPDATE".
  3. Clear Avaya Workplace app cache: Clearing cached data will force your app to retrieve the latest data directly from Avaya Workplace servers.
    1. On Android, goto Settings » Apps » Select "Avaya Workplace" » click Storage » click "Clear Cache".
  4. Check Avaya Workplace app permissions. If any of these permissions required to use your device's features are disenabled, Avaya Workplace might not work.
  5. Uninstall and reinstall Avaya Workplace. If nothing else has worked, completely uninstall Avaya Workplace then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avaya Workplace not working


2. Fix Avaya Workplace Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avaya Workplace be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avaya Workplace not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avaya Workplace may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Avaya IX workplace version 3.18.0,Build 3.18.0.64 not showing customer service option on services for mobile(Andriod & IOS)

    — by Anthony Ng 2 years ago

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