Published by Avast Software on Feb 27, 2024

Report an issue with Avast Secure Browser.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Avast Secure Browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avast Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Avast Secure Browser Customer Insights

1. I do enjoy the privacy the browser offers and other encryption utilities, but these random wait moments are not letting me enjoy the experience.Extremely disappointing.

2. I updated to the full version of the VPN and it seemed to work fine the first day but I turned off my phone one night and when I restarted it the VPN just keeps stating that it is connecting but it never does.

3. I thought it was because I was in the beta program so opted out but still happening.Cant get my Avast Secure Browser to connect, it is not working.

4. Maybe it's just not syncing right but Everytime I use it on my PC it seems to sign me out on my Android and vise versa.I love the desktop browser features.

5. I want to like it and I tried but I just can't... I don't need the aggrevation.The first time I've had a chance to get into a stable, linear path to comprehension.

6. The foreign language that I thought was going to make sense in it's usage and application, etc...didn't. Without context to give the words meaning, I kept getting hung up on each one losing sight of the functions they serve.

7. When I click on a link and the browser opens, the page doesn't load.

8. Worth it! 👍 I would give 5 stars but It seems you can only have it running on one device at a time.

9. screen If I use the Google browser it seems to work fine.

10. Half the time clicking links does absolutely nothing, Google even as a page only works every two or three times.

11. Can't even open basic sites that I've been able to browse freely without issue on Firefox, Chrome, Samsung Internet and even Microsoft Edge.

Steps to Troubleshoot & Fix Avast Secure Browser Issues

1. Fix Avast Secure Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avast Secure Browser: Restarting the app will resolve most errors.
  2. Update the Avast Secure Browser App. Here is how:
    1. On Android goto PlayStore » Search for "Avast Secure Browser" » Open Avast Secure Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avast Secure Browser » click "UPDATE".
  3. Clear Avast Secure Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Avast Secure Browser servers.
    1. On Android, goto Settings » Apps » Select "Avast Secure Browser" » click Storage » click "Clear Cache".
  4. Check Avast Secure Browser app permissions. If any of these permissions required to use your device's features are disenabled, Avast Secure Browser might not work.
  5. Uninstall and reinstall Avast Secure Browser. If nothing else has worked, completely uninstall Avast Secure Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avast Secure Browser not working


2. Fix Avast Secure Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avast Secure Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avast Secure Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avast Secure Browser may not be able to connect to the Internet when running in the background.

Reported Issues