Published by Avast Software on Feb 7, 2024

Report an issue with Avast Antivirus & Security.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Avast Antivirus & Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avast Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Avast Antivirus & Security Customer Insights

1. Uninstalled and am using AVG, even if I don't get to schedule scans.I've been using the free version of this app for about 13 years on a wide variety of phones & platforms.

2. My phone is perfect again & this was just the free version!!💯I started with avast as a free trial.

3. Now I can't "kill" pause running apps like before, It's Not user friendly at all, simple clean up of cach "stuff" and being able to one button stop apps that are running running to save battery drain are not there anymore.

4. The paid version has a few additional perks, but all in all-great product & app!I've used Avast for probably 25 years, since way back in the late '90s or early 2000s.

5. Avast: Bring back the App Killer!Hate hate the free update version.

6. I used to be able to set up weekly scans under the free version.

7. But I can not upgrade the 12-month subscription to the version that includes the VPN.I ❤️ Avast.

8. Don't bother getting the free version anymore.

9. (Just a little slower operating for the first couple hours after updates.) No other issues than that; easy to use, format & setup makes it very easy & straightforward operating.

10. Eventually, I decided to at least *try* an antivirus app & I'm so glad I did! I had good experiences with Avast on laptops previously & I can say it works just as well on phones.

11. Some of us might be considered control freaks, but simply want control over what is ours.Random ads & both internet browsers kept opening on their own when all apps were closed.

Steps to Troubleshoot & Fix Avast Antivirus & Security Issues

1. Fix Avast Antivirus & Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avast Antivirus & Security: Restarting the app will resolve most errors.
  2. Update the Avast Antivirus & Security App. Here is how:
    1. On Android goto PlayStore » Search for "Avast Antivirus & Security" » Open Avast Antivirus & Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avast Antivirus & Security » click "UPDATE".
  3. Clear Avast Antivirus & Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Avast Antivirus & Security servers.
    1. On Android, goto Settings » Apps » Select "Avast Antivirus & Security" » click Storage » click "Clear Cache".
  4. Check Avast Antivirus & Security app permissions. If any of these permissions required to use your device's features are disenabled, Avast Antivirus & Security might not work.
  5. Uninstall and reinstall Avast Antivirus & Security. If nothing else has worked, completely uninstall Avast Antivirus & Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avast Antivirus & Security not working


2. Fix Avast Antivirus & Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avast Antivirus & Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avast Antivirus & Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avast Antivirus & Security may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Just don't want it

    — by Eddie York 1 year ago