Published by Autodesk Inc. on Sep 15, 2023

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Fusion 360 Customer Insights

1. unintuitive UI.Unreliable app: keeps crashing and doesn't show designs saved in PCi originally wanted to subscribe to fusion 360, but considered it too expensive.

2. Just not that good overall, seems like an afterthought - an app for the sake of being able to tell the board "Yeah, we've got an app, isn't that great?!" More work required.Update 4/23/2020 - Issue is still not resolved.

3. Also, why do we have to wait for the design to show up (it says that one has to wait...., then asks if you want to be notified when its finished loading the file.

4. You have to have a model before it will show anything, so you can't show off a sketch, which seems like a massive oversight.

5. but you could have included "transfer program", "cloud", "archive" or something similar in the title.Doesn't work with sketches.

6. I would like a full version of Fusion 360 for Linux or Android so I can model on my Pixelbook.

7. The whole 'this needs to download, do you want to be notified' thing is so redundant - I can wait 10 seconds, you download it now and I'll wait, cheers.

8. The web-based beta doesn't suffice and this app is just strange.My biggest problem with this app is that you can only toggle bodies/components that were visible when you saved on Desktop.

9. If someone was working on a model and saved it with a component invisible, that component is also not present here.

10. Installed an older version and was able to log in fine, but old version is also unusable because there's a popup that won't go away prompting me to update to a "better" version.

11. Revolved the sketch on pc and I can see the model now, but it's useless for anything requiring precision.

Steps to Troubleshoot & Fix Fusion 360 Issues

1. Fix Fusion 360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fusion 360: Restarting the app will resolve most errors.
  2. Update the Fusion 360 App. Here is how:
    1. On Android goto PlayStore » Search for "Fusion 360" » Open Fusion 360 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fusion 360 » click "UPDATE".
  3. Clear Fusion 360 app cache: Clearing cached data will force your app to retrieve the latest data directly from Fusion 360 servers.
    1. On Android, goto Settings » Apps » Select "Fusion 360" » click Storage » click "Clear Cache".
  4. Check Fusion 360 app permissions. If any of these permissions required to use your device's features are disenabled, Fusion 360 might not work.
  5. Uninstall and reinstall Fusion 360. If nothing else has worked, completely uninstall Fusion 360 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fusion 360 not working


2. Fix Fusion 360 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fusion 360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fusion 360 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fusion 360 may not be able to connect to the Internet when running in the background.

Reported Issues