Published by ATLOGIS Geoinformatics GmbH & Co. KG on Oct 24, 2023

Report an issue with New Zealand Topo Maps.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with New Zealand Topo Maps?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ATLOGIS Geoinformatics GmbH & Co. KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact New Zealand Topo Maps image 1 contact New Zealand Topo Maps image 2

New Zealand Topo Maps Customer Insights

1. I downloaded and paid for the annual subscription, however when I tried using the application for tracking a trip over the weekend it failed to track our progress which was of real concern, and also the direction indicator had some shadow effect rather than a arrow indicator, so we were confused about the true direction we were heading.

2. The location really needs to be loaded on the screen before you leave home, otherwise there is a good chance you won't get the detail you need.Excellent! Though ever since paying for the pro features it's started having an annoying issue where the GPS route recording will cancel when locking the phone, but only within the first minute or so, and only when out of reception range, and seemingly at random.

3. not sure how to contact them and ask my data and full access again.Very good but: Track recording doesn't stop when I select "stop" but continues until I select "save" (that confused me for a year).

4. NZ TOPO, biggest rip off!!I've had this subscription for nearly 12 months, have read FAQ, and still can't get it to track my movements other than a straight line.Sorry to read other people has trouble using the app.

5. Track recording doesn't start when I select "start" but always asks about battery optimisation (which I can't do anything about) and makes me select "continue".

6. Downloads extremely slow - eg trying to get the linz aerial images for a reasonably small area (say 10km by 10km) might be 500mb to 1gb but takes 2 or 3 hours plus to download (and my internet can usually download 20-30gb an hour).

7. Just completed a trip to the south island and previously downloaded the full island full resolution maps (took 20 Hours) and it worked off line perfectly.

8. Been trying to get just topo maps for all of South island and download time is another day to go and it's at 60% currently.This is my go to navigational map app.

9. As a result I requested a refund as I have no confidence in using it again and I need totally confidence when out in the bush.Pro version is not worth it.

10. Some features I don't use as they just don't work too well but the main thing...position on the map...goes great! Can run it in airplane mode which saves lots of battery.

11. Unfortunate that it doesn't seem to be available on Apple devices.i had full pro access.

Steps to Troubleshoot & Fix New Zealand Topo Maps Issues

1. Fix New Zealand Topo Maps Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart New Zealand Topo Maps: Restarting the app will resolve most errors.
  2. Update the New Zealand Topo Maps App. Here is how:
    1. On Android goto PlayStore » Search for "New Zealand Topo Maps" » Open New Zealand Topo Maps » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for New Zealand Topo Maps » click "UPDATE".
  3. Clear New Zealand Topo Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from New Zealand Topo Maps servers.
    1. On Android, goto Settings » Apps » Select "New Zealand Topo Maps" » click Storage » click "Clear Cache".
  4. Check New Zealand Topo Maps app permissions. If any of these permissions required to use your device's features are disenabled, New Zealand Topo Maps might not work.
  5. Uninstall and reinstall New Zealand Topo Maps. If nothing else has worked, completely uninstall New Zealand Topo Maps then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing New Zealand Topo Maps not working


2. Fix New Zealand Topo Maps Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make New Zealand Topo Maps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to New Zealand Topo Maps not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, New Zealand Topo Maps may not be able to connect to the Internet when running in the background.

Reported Issues