Contact Online Portal Customer Service

Why should I report an Issue with Online Portal by AppFolio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AppFolio, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Online Portal is for residents whose management company uses AppFolio Property Manager.

2. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

1. When you submit the payment, you should be presented with a confirmation screen that shows your payment parameters before proceeding to to actually submit the payment.It keeps saying my address information doesn't match their records after I tried to make my first rent payment, when I tried to send it it ends up kicking my money back into my bank account!!!!! I rather have an option to pay over phone because this is ridiculous and it happened 3 times even after they deactivated my account and reactivated it the same thing happens!!! UNACCEPTABLE!!!!After 4 months of usage, the account stopped recognizing the 2 factor authentication codes, I was hoping there was another account recovery method like text or email.

2. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge.

3. Still can't login or recover and no customer support.Lousy app that or you have lousy people using it because I have people telling me that the reason I can't make online payment is due to a technical issue that apparently you can't fix within two months.

4. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid.

5. I decided to try auto payment with my checking instead, and it charged my account TWICE! And guess what? Neither was reflected in my bank account.

6. Don't give me the info email, callThis app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing.

7. I basically can't pay my rent because I got locked out of my account.They not only forse you to buy, by changing astronomical amount of rent, but now they charge you to pay if you use e-checks.

8. I just want to pay rent, but that's apparently too hard to manage for a payment app.

9. My landlord can't disable the 2 factor authentication in my profile, so I'm back to paying rent with paper checks.

10. So I have to go out of my way spend extra money to make payments for something that was supposed to all be online... this ends up costing extra money this app is trash... Aculease in Kansas get it togetherI didn't think I would use it this much but it's helpful.

11. The biggest problem that needs to be fixed is the payment process.

1. Fix Online Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Online Portal: Restarting the app will resolve most errors.
2. Update the Online Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Online Portal" » Open Online Portal by AppFolio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Online Portal » click "UPDATE".
3. Clear Online Portal by AppFolio app cache: Clearing cached data will force your app to retrieve the latest data directly from Online Portal servers.
   1. On Android, goto Settings » Apps » Select "Online Portal by AppFolio" » click Storage » click "Clear Cache".
4. Check Online Portal app permissions. If any of these permissions required to use your device's features are disenabled, Online Portal might not work.
5. Uninstall and reinstall Online Portal. If nothing else has worked, completely uninstall Online Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Online Portal not working

2. Fix Online Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Online Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Online Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Online Portal may not be able to connect to the Internet when running in the background.