Published by AVG Mobile on Feb 22, 2024

Report an issue with AVG AntiVirus & Security.
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Why should I report an Issue with AVG AntiVirus & Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AVG Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AVG AntiVirus & Security Customer Insights

1. There are many alternatives.Seems to be one of the best to keep your phone protected from viruses, malware, hacks, and it's FREE... It's user-friendly, but could include more services, like a link to personal email to send scan results.

2. While I still feel the same way I hate that the auto scan feature, for the free version, was taken away.I have no idea why you would eliminate the RAM boost feature.

3. It seems to work well for me & the few tasks I need it to do! But holy cannoli! It is absolutely littered with ads! If it isn't literally in the process of a scan or test, you're getting an ad pop up, either wanting you to purchase the full version of the app or an ad for something else.

4. I don't see why Google Play would force the removal of such a useful feature other than the fact that this feature shuts down all the stuff Google has running in the background to track us.So far so good.

5. 😊 Edited--RE: David, That's why I started with "I use the free version" before mentioning the amount of advertisements.This app is very easy to use.

6. Each feature is very easy to use and gives you a full explanation of what was conducted as far as the scan or anyting that was found.

7. Please tone it down a little.Got the dreaded "no longer supported" message from my phone manufacturer but I wanted to keep my phone a little bit longer, so I needed a security alternative.

8. If I start to have security issues, I'm changing my rating here from 5 stars to 1 star.1/28/22 I Always use this app across all devices, even had the paid version at one point.

9. I was a little disappointed in the fact that I thought the subscription I paid for included all features, but when I went to set up VPN I had do pay extra subscription for that.

10. I'm at my home, I don't need to scan my wifi every ½ hour! Also, being asked repeatedly to subscribe while using the app is absolutely annoying.

11. If it would stay on and keep my device protected I would rate higher because it is a good product, it just has a part time mentality.

Steps to Troubleshoot & Fix AVG AntiVirus & Security Issues

1. Fix AVG AntiVirus & Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AVG AntiVirus & Security: Restarting the app will resolve most errors.
  2. Update the AVG AntiVirus & Security App. Here is how:
    1. On Android goto PlayStore » Search for "AVG AntiVirus & Security" » Open AVG AntiVirus & Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVG AntiVirus & Security » click "UPDATE".
  3. Clear AVG AntiVirus & Security app cache: Clearing cached data will force your app to retrieve the latest data directly from AVG AntiVirus & Security servers.
    1. On Android, goto Settings » Apps » Select "AVG AntiVirus & Security" » click Storage » click "Clear Cache".
  4. Check AVG AntiVirus & Security app permissions. If any of these permissions required to use your device's features are disenabled, AVG AntiVirus & Security might not work.
  5. Uninstall and reinstall AVG AntiVirus & Security. If nothing else has worked, completely uninstall AVG AntiVirus & Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AVG AntiVirus & Security not working


2. Fix AVG AntiVirus & Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AVG AntiVirus & Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AVG AntiVirus & Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AVG AntiVirus & Security may not be able to connect to the Internet when running in the background.

Reported Issues