Published by Allergan, Inc. on Jun 27, 2023

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Why should I report an Issue with Allē?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Allergan, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Allē

1. Allē’s app gives you access to all that Allē offers, including Allē Flash, which enables you to scan for a surprise offer while at your provider’s office.

2. Allē is your go-to app for your aesthetic needs, giving you access to curated content, treatment information, exclusive offers, and your Allē Wallet.

3. Allē’s digital gift cards are added directly to your Wallet upon purchase and can be easily gifted to other Allē Members.

4. Just scan the Allē Flash QR code when you arrive, and you may receive an additional offer that can be redeemed instantly.

5. With Allē, you can earn and save on aesthetic products and treatments at your participating provider.

6. Earn a surprise offer at your Allē provider’s office.

7. Take advantage of exclusive offers for Allē Members that you can redeem right away.

8. Search for Allē treatments and browse educational articles within the app.

9. The Allē app makes it easier than ever to manage your aesthetics rewards.

10. Simply log in to your Allē Account within the app and you’re all set.

11. Check your point balance and your membership status, view your transaction history, available offers, and more.

Allē Customer Insights

1. shows a blank screen instead of allowing me to enter my confirmation code.

2. The screen that is supposed to allow me to complete the 2 factor authentication is totally blank and unworkable.

3. Sorry Brilliant Distinctions, I love you otherwise!!The mobile is too hard to see because it has a giant "for approval" space that pops up, then leaves you with a 1/8th inch space to try and sign into.

4. These may be some of the issues the company running this app is not addressing: sluggishness of the server speed, encrypted connections are not optimized, gaulty library and software development kit, the app is overcrowded with data.

5. in the app a screen pops up to enter the code, but there is nowhere there to enter it.

6. Sends a code for a two part authentication, but freezes to a white box that does nothing and goes nowhere.

7. They need address these points to ensure their app runs isn't working on my android phone.

8. If you go on their web site or contact them by phone they will help you migrate to the new program with your points.

9. I have to reset my password EVERY TIME (this includes the actual website as well, so it's the program on both).

10. Not happy that my points are going unused because of this app, and zero customer service from BDI am happy with the results.

11. I had it installed a year ago and couldn't get past the opening screen, ever.

Steps to Troubleshoot & Fix Allē Issues

1. Fix Allē Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Allē: Restarting the app will resolve most errors.
  2. Update the Allē App. Here is how:
    1. On Android goto PlayStore » Search for "Allē" » Open Allē » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Allē » click "UPDATE".
  3. Clear Allē app cache: Clearing cached data will force your app to retrieve the latest data directly from Allē servers.
    1. On Android, goto Settings » Apps » Select "Allē" » click Storage » click "Clear Cache".
  4. Check Allē app permissions. If any of these permissions required to use your device's features are disenabled, Allē might not work.
  5. Uninstall and reinstall Allē. If nothing else has worked, completely uninstall Allē then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Allē not working

2. Fix Allē Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Allē be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Allē not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Allē may not be able to connect to the Internet when running in the background.

Reported Issues