Published by Alight Creative, Inc. on Mar 7, 2024

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  2. Pulling issues faced by users like you is a good way to draw attention of Alight Creative, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Alight Motion Customer Insights

1. 🕰️ Really sucks that this has been happening for a while (last few months), cause I've seen the potential this app has to make motion edits compared to After Effects, and considering I paid for a subscription this is concerning.. 👀So im using a Samsung Galaxy A50, and I started using AM after a couple months of capcut, but when I try to look at the preview of the edit, it's incredibly laggy and usually freezes while the audio goes on.

2. A while back there wasn't much ads and it wasn't as laggy, now it's got ads for exporting, opening the app, cresting a new file, and probably more! Also whenever I try to "tween" for animations, I constantly have to reopen the project because it freezes.. it also is horribly laggy so I have no idea if it's on best or not! :/I'm new to tweening and watched a tutorial that uses Alight Motion.

3. Ty for listening!It used to be really nice a couple of updates ago but recently it has been very laggy to the point where I can't watch my edit without it lagging so bad it distorts the audio.

4. I had to watch a million videos to finally understand everything but this became my most favorited editing app out there!It's really good for tweening experienced or not, but the box where you can see what you're doing gets really blurry and it's hard to see what you're doing editing or tweening alike.

5. It's very complicated at first but you can watch tutorials on Youtube, but the main review is I LOVE THIS! Doesn't kick me out, doesn't freeze, LOADS OF TEMPLATES, and tons and tons of things to do.

6. Sometimes the export doesn't work and even with the advice for the official help it doesn't work...The app is great, but I seriously can't put up with the ad that constantly pops up and crashes the app every time I open it or try to make a new canvas to work with.

7. I just hope it gets fixed very soon because I want to be able to at least use it.The app is really laggy as soon as you open it, the editor is no different.

8. I currently have almost two years of project files and I would hate to have to start over again.Everyone says the app is laggy and unusable and I agree.

9. I have to watch over 7 or 8 ads for it to maybe start exporting, and sometimes it will delete my work saying the file location was moved.

10. When I want to see how my project is going, the video always lags and so does the audio.

11. I don't like how many ads there are, it's laggy, and it got updated recently and the tool I used to use for Tweening mouths is no longer working.

Steps to Troubleshoot & Fix Alight Motion Issues

1. Fix Alight Motion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alight Motion: Restarting the app will resolve most errors.
  2. Update the Alight Motion App. Here is how:
    1. On Android goto PlayStore » Search for "Alight Motion" » Open Alight Motion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alight Motion » click "UPDATE".
  3. Clear Alight Motion app cache: Clearing cached data will force your app to retrieve the latest data directly from Alight Motion servers.
    1. On Android, goto Settings » Apps » Select "Alight Motion" » click Storage » click "Clear Cache".
  4. Check Alight Motion app permissions. If any of these permissions required to use your device's features are disenabled, Alight Motion might not work.
  5. Uninstall and reinstall Alight Motion. If nothing else has worked, completely uninstall Alight Motion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alight Motion not working


2. Fix Alight Motion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alight Motion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alight Motion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alight Motion may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Alight Motionv5.0.237 Mod Download 😎

    — by Alight Motionv5.0.237 4 months ago

  • ravalrajni859@redacted

    — by rajnik raval55 1 year ago

  • 01810291

    — by Md Emtiaz 1 year ago

  • Can you delete my account please

    — by Kheven Galagate 2 years ago

  • Sanjunandi2125@redacted

    — by Sanjunandi 2 years ago

  • Alight Motion Editor contact number

    — by ABHIJEET MAHATO 2 years ago

  • Plese

    — by Channappa 2 years ago

  • I would like to tell you that I have been using Alight Motion App for one year. Why is my software app not working even after paying?
    Your own video editor
    javahar chavan
    Mo.7499396129

    — by Javahar Sanjay chavan 2 years ago

  • Please delete my data and account. I make this Request under the Law CCPA.

    — by edal hi 2 years ago

  • why I can't put graph?

    — by cathy 2 years ago

  • My Alight Motion App Is Not Working When I Export some project and Hanging when I Add effect on Lyrics and images

    — by Yash Sahu 2 years ago

  • Delete all history

    — by ايردينا 2 years ago

  • I signed up for the yearly subscription and before the payment went through it said “first subscription payment 10/08/2022” so I subscribed and I checked my bank account and it had taken almost 30 pounds off my account when it said the payment was next year and really need that money back because I never use alight motion and I cancelled my subscription but it wouldn’t refund me and I’ve even been in contact with my bank but they won’t get back to me so I’m begging u to take back the transaction because that money is so valuable to me and I really really need it.

    — by Anna Christian 2 years ago

  • hey! so I’ve been having problems with my alight Motion and it’s basically like every single time I play a video it stops at the next clip and when I was editing and I duplicate a fax on all of my clips it kicks me out of the app midway sometimes and yesterday I was making an edit and I was trying to export it to my camera roll but then it said I couldn’t export it and my whole alley motion app was glitching so I deleted the app and I lost all of my edits and i was really sad :( can you please help me fix this issue! please!

    — by edily perez 2 years ago

  • Hello,can I know why when I want to explore my edit is Will exit alight motion apps even I delete alight motion then install it again it's still don't want to explore my edit they say my alight motion is experiencing crashes I hope you can help me please :0

    — by Nazzatul 2 years ago

  • I need help with fixing my text on alight motion. It will just say <loading> and I deleted the app and reinstalled it and it continues to say <loading> on my text.

    — by Malachi 3 years ago