Published by IQAir AG on Mar 13, 2024

Report an issue with IQAir AirVisual | Air Quality.
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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IQAir AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IQAir AirVisual | Air Quality

1. Learn what pollutants you are breathing, their sources and effects and stay informed about key air quality and wildfire breakouts in your area. + Historical, Real-time, and Forecast Air Pollution Data: Detailed figures on key pollutants and AQI for over 500,000+ locations in 100+ countries, made clearly understandable.

2. Wind direction and speed forecasts to understand the wind’s impact on pollution. + 2D & 3D World Pollution Maps: Explore real-time pollution indexes around the globe, both in a 2D panoramic view, and mesmerizing heatmapped AirVisual Earth 3D modelization. + Health Recommendations: Follow our advice to lower your health risk and achieve minimum exposure to pollutants.

3. Relevant information for sensitive groups with asthma or other respiratory (pulmonary) diseases. + Weather Information: Your one-stop for temperature, humidity, wind, current conditions and forecast weather information. + Wildfire and air quality events: Stay informed on wildfires, smoke, and air quality events worldwide.

4. Follow air pollution trends with enhanced month-long and 48h historical views for your favorite locations. + Leading 7-Day Air Pollution and Weather Forecast: For the first time, plan your outdoor activities for the healthiest experiences a whole week ahead.

5. See alerts and track events on an interactive map with real-time & historical data, forecasts, news updates, and more. + Pollen counts: View tree, weed & grass pollen counts for your favorite places and protect yourself from allergies.

6. The most trusted and reliable air quality information from the world’s leading air pollution data provider.

7. Plan the healthiest day with health recommendations, 48-hour forecasts, and check the real-time global air quality map.

8. Recommended for sensitive people (allergies, asthma, etc), a must-have for families and great for athletes, runners, cyclists and outdoor sports activities.

9. Covering 500,000+ locations from a global network of government monitoring stations and IQAir's own validated sensors.

10. Plan your outdoor activities with 3-day forecasts. + Realtime and Historic Monitoring of 6 Key Pollutants: Track live concentrations of PM2. 5, PM10, ozone, nitrogen dioxide, sulphur dioxide and carbon monoxide, and observe pollutants historical trends. + Real-time air pollution city ranking: Track the best and worst cities by air quality and pollution for 100+ locations worldwide, based on live PM2. 5 concentrations. + “Sensitive Group” Air Quality Information: Relevant information and forecasts for sensitive groups, including respiratory (pulmonary) illnesses, such as asthma. + Extended Historical Data Graphs: View air pollution trends over the past 48 hours, or daily averages over the past month. + Control your air purifier: Remotely control & monitor your Atem X & HealthPro series air purifiers for safer indoor air quality with live & historical data, comparisons, filter replacement alerts, scheduled on/off and more. + Indoor Air Quality Monitoring: Synchronization with IQAir AirVisual Pro air monitor to provide indoor readings, recommendations, and control monitor settings. + Air Pollution Community News: Stay up to date on air pollution current events, medical findings, and developments in combating global air pollution. + Educational Resources: Build your understanding of PM2. 5 and other air pollutants and learn how best to live in polluted environments with respiratory (pulmonary) illnesses such as asthma. + Worldwide coverage with the most extensive network of air pollution sensors: monitor China, India, Singapore, Japan, Korea, USA, Canada, Australia, Mexico, Brazil, France, Hong Kong, Thailand, Indonesia, Chile, Turkey, Germany + more - as well as cities such as Beijing, Shanghai, Seoul, Mumbai, New Delhi, Tokyo, Mexico City, Bangkok, London, Los Angeles, New York, San Francisco, Paris, Berlin, Ho Chi Minh City, Chiang Mai + more - in one place!

IQAir AirVisual | Air Quality Customer Insights

1. There appears to be no manual or help section whatsoever, and the inability to search for a specific city in a list of cities rather than scrolling through a list of all the cities in a US state is, to be plain, madness.This app's current location put me somewhere else, so my air quality index has been wrong this whole time! I would like to see more updates to the widgets, because the little and small widgets don't have a refresh button, so you can manually refresh the air quality number and see if it changed, but this app doesn't have that.

2. And the UI will allow you to set alerts without selecting a location from your list even though such alerts don't do anything.Actual device readings, as displayed on the map view are useful.

3. Example, Gillett WI, Oconto falls, WI, and Pulaski WI all show values of 100+, while not one single actual sensor in the entire state of Wisconsin shows a value greater than 90, with the majority being in the range of 45 - 70.

4. Even selecting a location to add requires selecting the continent, country, state and then city instead of simply being able start typing a city to get possible matches.

5. I haven't tried the other parts of the app like monitoring indoor air quality and alerts because they're not useful to me but they may be for others.

6. It could use some work changing between locations so you can check Quality where you're going, not just where you are, and it's really hard figuring out how to add locations.

7. It's often close to Purple Air, (the best data on air quality, not it's in app form.) Wish there were a sensor closer to our house, though, and I don't have the $$ to shell out for one myself.

8. Sad to have to move on.Pretty good app, really like that it does the air quality up in the status bar of my phone.

9. But the level reported at my location, derived from satellite data, is 38, good.

10. Virtually impossible.The in app experience is great, however, it does not let me update the display in my push notifications so it just continuously displays outdated data.

11. Does not let you monitor more than one location at a time, despite talking about 'add your first place'.

Steps to Troubleshoot & Fix IQAir AirVisual | Air Quality Issues

1. Fix IQAir AirVisual | Air Quality Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IQAir AirVisual | Air Quality: Restarting the app will resolve most errors.
  2. Update the IQAir AirVisual | Air Quality App. Here is how:
    1. On Android goto PlayStore » Search for "IQAir AirVisual | Air Quality" » Open IQAir AirVisual | Air Quality » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IQAir AirVisual | Air Quality » click "UPDATE".
  3. Clear IQAir AirVisual | Air Quality app cache: Clearing cached data will force your app to retrieve the latest data directly from IQAir AirVisual | Air Quality servers.
    1. On Android, goto Settings » Apps » Select "IQAir AirVisual | Air Quality" » click Storage » click "Clear Cache".
  4. Check IQAir AirVisual | Air Quality app permissions. If any of these permissions required to use your device's features are disenabled, IQAir AirVisual | Air Quality might not work.
  5. Uninstall and reinstall IQAir AirVisual | Air Quality. If nothing else has worked, completely uninstall IQAir AirVisual | Air Quality then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IQAir AirVisual | Air Quality not working


2. Fix IQAir AirVisual | Air Quality Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IQAir AirVisual | Air Quality be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IQAir AirVisual | Air Quality not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IQAir AirVisual | Air Quality may not be able to connect to the Internet when running in the background.

Reported Issues