Published by ACV Auctions on Mar 8, 2024

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Why should I report an Issue with ACV - Wholesale Auto Auctions?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ACV Auctions to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ACV - Wholesale Auto Auctions

1. ACV’s trained inspectors complete impartial, comprehensive condition reports that include 30-40 photographs, OBD2 scans, paint meter readings, and tire tread depths.

2. We provide everything you need to make a well-informed decision before you buy, including high-definition views of the undercarriage with Virtual Lift™ and one-of-a-kind insights into engine sounds with Audio Motor Profile (AMP™).

3. Our trained inspectors complete comprehensive condition reports, take dozens of hi-res photographs, and handle the listings.

4. No other platform streamlines the process while providing opportunities to get the best price for your vehicles. Membership is free.

5. We’ve got you covered with ACV Capital, our transparent flat fee financing product, helping to streamline your buying process. Still not sure?

6. Create multiple saved searches using our enhanced filters, toggling between your different searches.

7. Use Saved Searches to quickly search for the vehicles you want.

8. ACV Auctions provides the easiest way for dealerships to buy and sell vehicles online.

9. Users also can receive customized notifications set for specific saved searches.

10. And then there’s the extended network of dealers—our average transaction distance is near 300 miles, connecting you with buyers that until now were out of reach.

11. Our Buyer and Seller fees are low, and becoming a member is quick, painless, and FREE.

ACV Customer Insights

1. Sure it's a glitch but inconvenient when you're hunting down cars after hours - if there is a such thing.I have had great luck so far with acv however this app sucks ass nothing more annoying then scrolling through and clicking on something you see... Then backing out to the run list and it resets you to either the top or some random spot in the list and now you have to start scrolling all over again it makes me not even want to click on a car to look at it because im gonna loose my place on the run list and it happens every single time til i eventually loose intrest and just stop looking...Nice to be able to use the app and buy cars whenever and wherevwr however the notifications of this app are dreadful.

2. Should be able to change the alerts and to have one for new cars and one for bids.Developers of the app need to build a section for titles.

3. I bought 260 cars last year via app and this is a serious problem!So simple and easy to use.

4. I end up getting tons of notifications I don't want.Finally after over a year of annoying alerts on my phone.

5. I can bid on cars anywhere anytime... however the past 3 days we have noticed an issue with the app and android phones.

6. Need a better title dept and to not even charge us for the car until the title is received by acv then charge us it will give incentive to the title team to move fasterApp has improved dramatically.

7. Unfortunately have hit the reserve and been high bidder on multiple cars and did not win.

8. Bringing back the location would be greatly appreciated.What's up with AMP? It stopped showing up on app, I uninstalled and reinstalled, it's one of the most important features of the app to be able to hear the engine! Please lmk what's going on and how to fix it.

9. My account manager does not reach back to me on cars.

10. These cars have been for clients.

11. I have various search parameters saved and even when I turn off the notifications for those searches they will still randomly turn themselves back on almost daily.

Steps to Troubleshoot & Fix ACV Issues

1. Fix ACV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ACV: Restarting the app will resolve most errors.
  2. Update the ACV App. Here is how:
    1. On Android goto PlayStore » Search for "ACV" » Open ACV - Wholesale Auto Auctions » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ACV » click "UPDATE".
  3. Clear ACV - Wholesale Auto Auctions app cache: Clearing cached data will force your app to retrieve the latest data directly from ACV servers.
    1. On Android, goto Settings » Apps » Select "ACV - Wholesale Auto Auctions" » click Storage » click "Clear Cache".
  4. Check ACV app permissions. If any of these permissions required to use your device's features are disenabled, ACV might not work.
  5. Uninstall and reinstall ACV. If nothing else has worked, completely uninstall ACV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ACV not working


2. Fix ACV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ACV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ACV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ACV may not be able to connect to the Internet when running in the background.

Reported Issues