Published by Ace Mobile

Report an issue with Ace Video Downloader.
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Why should I report an Issue with Ace Video Downloader - Videos ?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ace Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ace Video Downloader Customer Insights

Steps to Troubleshoot & Fix Ace Video Downloader Issues

1. Fix Ace Video Downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ace Video Downloader: Restarting the app will resolve most errors.
  2. Update the Ace Video Downloader App. Here is how:
    1. On Android goto PlayStore » Search for "Ace Video Downloader" » Open Ace Video Downloader - Videos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ace Video Downloader » click "UPDATE".
  3. Clear Ace Video Downloader - Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from Ace Video Downloader servers.
    1. On Android, goto Settings » Apps » Select "Ace Video Downloader - Videos " » click Storage » click "Clear Cache".
  4. Check Ace Video Downloader app permissions. If any of these permissions required to use your device's features are disenabled, Ace Video Downloader might not work.
  5. Uninstall and reinstall Ace Video Downloader. If nothing else has worked, completely uninstall Ace Video Downloader then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ace Video Downloader not working


2. Fix Ace Video Downloader Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ace Video Downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ace Video Downloader not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ace Video Downloader may not be able to connect to the Internet when running in the background.

Reported Issues