Published by Swann Communications

Report an issue with SwannView Pro HD.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SwannView Pro HD?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Swann Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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SwannView Pro HD Customer Insights

1. Pretty good picture.Good morning why swan keep putting updates on your screen and blocking your camera instead of using swann space to put their updates used swann space instead of blocking my cameras to put updates nonsenseOut dated app.

2. It's best to get Is cameras that are poweredNo support for newer swann models? 8500 series and newer should be supported by all swann apps.

3. When I asked Swann support why, they blamed it on a third party cloud provider! Not interested in any problem they might have with other parties.

4. The bones are there but please hire competent developers.No very good all of Swann apps are outdated and dont work very well.

5. Not user friendlySwann do not keep up with their devices... neighbours got a cheaper version that works way better...Swann sucks.

6. Swann needs to remove older appsGives meuch greater peace of mind, as I am able to clearly see all areas.

7. Bought one of their cameras a few years ago, & in recent years, the app stopped working.

8. They're not interested in after sales problems.I paid a little under 4 grandThen I installed the system myself Pictures fantastic .

9. This really should be zero stars for Swann.

10. Takes a long time to figure it out.. My my system's probably 8 To 10 years old now.

11. To buy a camera package you need to spend a lot of time studying the different lines .

Steps to Troubleshoot & Fix SwannView Pro HD Issues

1. Fix SwannView Pro HD Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SwannView Pro HD: Restarting the app will resolve most errors.
  2. Update the SwannView Pro HD App. Here is how:
    1. On Android goto PlayStore » Search for "SwannView Pro HD" » Open SwannView Pro HD » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SwannView Pro HD » click "UPDATE".
  3. Clear SwannView Pro HD app cache: Clearing cached data will force your app to retrieve the latest data directly from SwannView Pro HD servers.
    1. On Android, goto Settings » Apps » Select "SwannView Pro HD" » click Storage » click "Clear Cache".
  4. Check SwannView Pro HD app permissions. If any of these permissions required to use your device's features are disenabled, SwannView Pro HD might not work.
  5. Uninstall and reinstall SwannView Pro HD. If nothing else has worked, completely uninstall SwannView Pro HD then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SwannView Pro HD not working


2. Fix SwannView Pro HD Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SwannView Pro HD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SwannView Pro HD not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SwannView Pro HD may not be able to connect to the Internet when running in the background.

Reported Issues