Published by Quran Reading on Dec 29, 2023

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Why should I report an Issue with Surah Yasin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Quran Reading to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Surah Yasin Customer Insights

1. From user point of view, it shouldn't be there as ramzan is already gone and also it never is a good idea to disturb user experience based on the same notifications you show.Assalamalikum It's an amazing App, i really love it from the bottom of my heart!!! But the interface or the page design before the new update was excellent, so Sir/Madam is it possible to get back to the older interface of the App? Plz it's a request!!! Just the five Surah it's translation & its benefits was really much enough to make the App to use it to it's best!!!In the name of God Honestly I love the voice and I love everything about the app except one thing that is so annoying When I press play and go out of the app it continues to playing for a little like 5min which should,but suddenly it just stops and the app just restarts I want to listen while I'm doing other things If it fixes it would be 5 star from me...

2. Its a shame that we contribute and then we receive no help at all... I would rather have lived with the ads which did not result in crashesGreat App but...despite paying for the premium version to stop seeing the ads I continue to see the ads, why? Can this stop as the ads are inappropriate.

3. "JAZAAKUMULLAHU KAIRAN"It's a blessing!!! However, last week I made a contribution for ad free experience.. and now the app fails to launch!!! Rectify please.

4. Have been trying a long time to pay for the ad free version, which was not accepting payment.

5. Tried again this week, and this time it took the payment BUT ads are still appearing, some of which are inappropriate in Islam.

6. The notifications I get on my screen overnight, I can't expand it out to read the full message/good advice that the app is giving (Samsung S9+).

7. 'Whover reads Surah Yasin in the beginning of the....' "Very good app.

8. That combined the tauheed, al hadits and the holy book, which teach you how you could be pleased by Almighty Allah.

9. May he continue to guid you and your good intensions about Islam and its followers.

10. Annoying, because I would love to be able to read the while message.

11. But since last ramzan, the app automatically displays a screen capture about ramzan sayings.

Steps to Troubleshoot & Fix Surah Yasin Issues

1. Fix Surah Yasin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Surah Yasin: Restarting the app will resolve most errors.
  2. Update the Surah Yasin App. Here is how:
    1. On Android goto PlayStore » Search for "Surah Yasin" » Open Surah Yasin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Surah Yasin » click "UPDATE".
  3. Clear Surah Yasin app cache: Clearing cached data will force your app to retrieve the latest data directly from Surah Yasin servers.
    1. On Android, goto Settings » Apps » Select "Surah Yasin" » click Storage » click "Clear Cache".
  4. Check Surah Yasin app permissions. If any of these permissions required to use your device's features are disenabled, Surah Yasin might not work.
  5. Uninstall and reinstall Surah Yasin. If nothing else has worked, completely uninstall Surah Yasin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Surah Yasin not working


2. Fix Surah Yasin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Surah Yasin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Surah Yasin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Surah Yasin may not be able to connect to the Internet when running in the background.

Reported Issues