Published by QuickMD - A Telemedicine Urgent Care Service on May 30, 2023

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Why should I report an Issue with QuickMD - Online Healthcare?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of QuickMD - A Telemedicine Urgent Care Service to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About QuickMD - Online Healthcare

1. We can refill your prescription(s), prescribe you new medications, issue you a doctor's note (sick note for school or work up to 3 days), and provide you with a PrEP prescription (HIV prophylaxis) or post exposure prophylaxis (PEP)--all prescribed directly to your local pharmacy of choice. - Cheaper than other telemedicine services and ~30 cheaper than an average E. R. visit, and more affordable than most urgent care clinics. - Medication-Assisted Treatment (Subox. /Buprenorph. *Please note that we cannot prescribe high-risk medications including controlled substances except as part of 'Medication-Assisted Treatment'.

2. Our live doctors can help you with many acute urgent care complaints for which people go the Emergency Room (ER) or Urgent Care Clinic (see below).

3. Most private insurance plans that cover urgent care will reimburse your visit if a claim is submitted.

4. Instantly talk to an Ivy-League trained doctor by phone, video or chat and have your prescriptions or refills electronically sent to your local pharmacy, in minutes, for only $75 per consultation.

5. If you are unsure if we can take care of your problem, send us an email, go to our quick. md website or call 1-888-8-QUICKMD.

6. ✓ Medication-Assisted Treatment (Subox. /Buprenorph.

7. Our doctors only prescribe when it is safe to do so (e. g. no antibiotics for viral illnesses etc).

8. If we cannot help you, your visit is free.

9. No hidden fees, and no insurance required.

QuickMD Customer Insights

1. I had a simple problem that needed to be fixed and only needed a different Dr that was covered by my insurance to send a new script to the pharmacy not only did they tell me there's nothing they can do they told me to pay cash for it which is almost $1000 it also took forever to answer.

2. The team gets back to you very quickly if you have a question and professionally.I'm having issues getting the app to load up.. when I click on the app it goes to a blank screen.. I've sent emails to the support link but am uncertain if the issue will be resolved or if I even sent the email correctly.

3. No phone# or way for me to contact her directly unless I pay another $75.I had my first consultation today, I'm shocked at how easy it was... I hope it's not too good to be true and people suffering from addiction will finally be able to receive professional help when they need it.

4. I guess they are keeping us on our toes!For 3 months straight now every time I check into the waiting room to have my visit with the doctor it kicks me off the app.

5. The pharmacy & insurance company have submitted over 20 requests to the doctor for a prior auth form & have gotten no response from her.

6. Insurance covers the RX though and I'm able to send in my receipt to UHC/medicare and get reimbursed for the out of network visit.

7. This was a very simple problem that was easily fixed but they choose to try to get me to pay morewhat an easy visit.

8. Fingers crossed health care is finally catching up with reality!Helpful, pretty simple way to see a Doctor and get my Suboxone Rx without having to go into an office.

9. the pre visit questionnaire was done day before so initial visit was a breeze! initiating any kind of help for addiction therapy can be intimidating- but there's nothing to worry about here.

10. Check ur insurance!QuickMD eliminated the difficulty in finding an in person provider.

11. Never got a response, only an email asking me to rate whether they did a good job solving the problem.

Steps to Troubleshoot & Fix QuickMD Issues

1. Fix QuickMD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart QuickMD: Restarting the app will resolve most errors.
  2. Update the QuickMD App. Here is how:
    1. On Android goto PlayStore » Search for "QuickMD" » Open QuickMD - Online Healthcare » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QuickMD » click "UPDATE".
  3. Clear QuickMD - Online Healthcare app cache: Clearing cached data will force your app to retrieve the latest data directly from QuickMD servers.
    1. On Android, goto Settings » Apps » Select "QuickMD - Online Healthcare" » click Storage » click "Clear Cache".
  4. Check QuickMD app permissions. If any of these permissions required to use your device's features are disenabled, QuickMD might not work.
  5. Uninstall and reinstall QuickMD. If nothing else has worked, completely uninstall QuickMD then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing QuickMD not working

2. Fix QuickMD Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make QuickMD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to QuickMD not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, QuickMD may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancel account

    — by Lauren OBrien 3 months ago

  • My pharmacist says they are waiting for doctors verification to fill my prescription

    — by MATTHEW HERRICK 11 months ago

  • Prescription isn’t at pharmacy..

    — by Kaylynn Keener 1 year ago

  • My appointments keep getting canceled by provider, please let me know why and how I'm going to get my refill. Thanks

    — by Derek Martin 1 year ago

  • I need to get my prescription sent to a different pharmacy Dr.Chris l please contact me

    — by Scott 1 year ago

  • I had a prescription called in in Douglas ga Walgreens they do not fill and they said they don't transfer I need y'all to call it in Thomasville ga Walgreens please..

    — by Berrie 1 year ago

  • I have tried to get rx called into right pharmacy since Monday..quick md has done nothing to help..has called it into wrong pharmacy 2 times..will not assist me It seems this Jenny lady will msg me back asking for new pharmacy but they haven’t received anything yet and I get a reply every 5 to 6 hours with another question

    — by Nicholas monroe 1 year ago

  • I had an appointment at 11:50 an the doctor td me she only wrote suboxone an I'm allergic to the naloxone in it plus I'm pregnant.. she also said I wouldn't be charged but now I can't even reschedule bcuz it says error message. Plz help I am going threw withdrawal an need my subutex

    — by Kerri williams 1 year ago

  • I have tried to get rx called into right pharmacy since Monday..quick md has done nothing to help..has called it into wrong pharmacy 2 times..will not assist me.

    — by Lisa Danielle Blowe 1 year ago

  • I spoke with dr today I’m new patient my medicine was sent to a pharmacy that is closed til Mon. I need it send to 7551 W Alameda Ave, Lakewood Colorado 80226 thank you

    — by Angelina Slone 1 year ago

  • I spoke with dr today I’m new patient my medicine was sent to a pharmacy that is closed til Mon. I need it send to 7551 W Alameda Ave, Lakewood Colorado 80226 thank you

    — by Angelina Slone 1 year ago

  • I know quick MD has a wait 48 hours before trying to contact them with an appointment issue. I'm on day 4 with no appointments available the next one is 3 days from now. I am out of my Suboxone script and don't know what to do

    — by Brittany Hendren 1 year ago

  • Paid for my suboxen visit yesterday now my pharmacy needs to verify something and Noone can get in touch with them so I can get my suboxen

    — by Melody Schaeffer 1 year ago

  • How do I fund another person's account? This person has a QuickMD account.

    — by Peter Schaeffer 1 year ago

  • I need suboxene asap.i shoot a gram of fentenal daily.ive got. To quit.please help with my prescription.thank you.asap

    — by Scott 1 year ago

  • I paid to see the QuickMD on Saturday at 6:30 am for suboxone treatment and I still have not received my prescription. They keep putting me off and I e had to do all the legwork trying to get the pharmacy to fill the suboxone but they will not, because the doctor is out of Los Angeles and I'm in South Texas,why would they make me an appointment with a doctor from a totally different state knowing it says in the website that the doctor has to be in the same state as patient and I haven't heard anything from them today

    — by DEBRA L MOORE 1 year ago

  • Hello, So I'm currently seeing a doctor for buprenorphine treatment but I don't have a vehical at the moment so I was hoping to switch my treatment to an online doctor

    — by Dallas Richards 1 year ago

  • I have an appt aug 1 I need to cancel please and thank you.

    — by Ginger vennetti 1 year ago

  • Now it sent an email but it's saying my link is expired even when I go right there after

    — by Patricia Mill 1 year ago

  • Your app or the web site are not sending me an email and I can go no further neither will let me . Thank you for your time

    — by Patricia Mill 1 year ago

  • I have a question rather than a complaint. I'm currently prescribed klonopin at night. Could a pharmacy refuse to fill yalls suboxone prescription because I'm on benzodiazepines? If so, what happens next? Do I get a refund or do you personally make sure they fill the prescription yall called in? I would hate to spend 99$ then the pharmacy refuse to fill my prescription because I'm prescribed benzodiazepines

    — by Josh Hayden 1 year ago

  • I have a question rather than a complaint. I'm currently prescribed klonopin at night. Could a pharmacy refuse to fill yalls suboxone prescription because I'm on benzodiazepines? If so, what happens next? Do I get a refund or do you personally make sure they fill the prescription yall called in? I would hate to spend 99$ then the pharmacy refuse to fill my prescription because I'm prescribed benzodiazepines

    — by Josh Hayden 1 year ago

  • I have seen docter and was issued a pascription of Suboxon how ever the pascription was called in to Walmart witch would not honer the script so I went back on the app and filled out to have the script resent to Wynndixxy on 23rd st Panama city Fla 32405 and they have still not received any thing for me.I was then informed by the pharmacy that I should call the docter and address this matter and I can not find any phone # or any way to talk to a live person.I desperately need my medication please help.

    — by Anthony Gough 1 year ago

  • My Pharmacy says I now need a pre-authorization from the doctor that I saw last week in order to get my insurance to pay for my Suboxone what do we do

    — by Ronald Woods 1 year ago

  • I had an appointment on 07/17/22 at 11:00 am eastern time and it's now 1:00 pm and my pharmacy still hasent received the order. My online doctor was Dr. Micheal Schiesser. I was told his computer had to be restarted before he could send the prescription order to the pharmacy and now I'm worried something has gone wrong. Can someone please check on this for me please and Thank you

    — by Jeremy hall 1 year ago

  • CVS has not gotten my prescription sent to them yet my name is Chad cumbo my doctor is Dr Cheryl Dionne

    — by Chad Cumbo 1 year ago

  • I paid the 99.00 fee for my suboxone appointment and the doctor never called. I stayed by my phone for 35-45 mins waiting. And so I finally was able to successfully send a message to QuickMD and got a reply stating I will be refunded “CREDIT” in the amount of 79.00 for missed appointment. I have emailed and emailed and tried calling to ask why am I not being reimbursed the 99.00 and why did the doctor not call me, is there something I need to do on my end but to no prevail. Like I said The email stated I have a credit with them in the amount of 79.00 but I am afraid ti even try booking another appointment for this same thing may happen again. And honestly if doctors do this often that 21.00 per patient they are getting for free. I refuse to book another appointment until I speak to someone. This is Suboxone we are talking about and I feel If they don’t have more compassion for someone who has been on this medication for 15 years to not toy with the patience appointments this doctor doesn’t need to be providing this service. Now I am 2 days without and can’t get anyone to speak to me or reply to email with any solution other than I’ve been credited 79.00 of my 99.00. This is insane. I do t understand how any type of service such as medical that prescribed medications including controlled substance is legal to not have any sort of contact information other than a doctor calling you. If I were to need ti speak to the doctor or a side effect I guess that would call me for to have to pay another 99.00 and wait a couple days when he is next available. This is insane. How could this possibly be legal to provide such lack of customer service when theirs are medications involved.

    — by Lisa 1 year ago

  • I can log into the app just fine but when I attempt to log into the website I'm unfortunately not able to sign keeps saying incorrect password but I however a few times went back to the app logged out and sigNMned right back in using the same password I'm attempting to use in the website it keeps saying wrong password

    — by SUSAN A WOODGATES 1 year ago

  • I need help logging into my old account or at least to sign in so I can get my medicine so I'm making a new account and I'll just tell my doctor about not being able to log into my old one

    — by Mary jo 1 year ago

  • On 6/22/2022, I saw a doctor to receive MAT care. A prescription was written however It has been canceled and I have not received any medication. I reached out for 2 weeks asking for help to no avail, desperate for help I made another appointment for 7/11 now quick md is asking another $50 for a drug test despite never even receiving my medication. I would like my first refund from 6/22. I also would like to cancel my appointment for 7/11 and be refunded.

    — by Luke rintaniemi 1 year ago

  • Am wondering if testing positive for marijuana eliminates me for your treatment program.

    — by CRAIG WILBER 1 year ago

  • I lost my phone so I don't have old email! Trying to recover my email so I can make my appointment this month.

    — by Scotty 1 year ago

  • I talked to my doctor yesterday and it’s been more than a day and I called the pharmacy and they haven’t received yet prescription what should I do Tomorrow is my refill

    — by Luis 1 year ago

  • I just talk to the doctor yesterday and it’s been more than three hours I called the pharmacy they haven’t received yet the prescription

    — by Luis 1 year ago

  • I tried booking an appointment today in North Carolina with Dr. Scott Sheflin, he canceled my appointment. I have been in rehab Ans that why I missed my last appointment. Please someone let me know what’s going on. This is life or death situation possibly. Thank you.

    — by Garner Robertson 1 year ago

  • My prescription wasn't sent in right and I need it fixed 8592795253

    — by Hope A Schimmel 1 year ago

  • I just had a consultation with Dr Daniel Funsch Jr and was contacted by Walmart of lake city Florida on Highway 90 that they would not fill my prescription and would like to get it sent to WINN DIXIE in lake city Florida thank you

    — by Keith Townsend 1 year ago

  • Got message appointment cancelled by proscriber don't understand what's the issue

    — by Shane D Williams 1 year ago

  • I was not able to get my prescription so I want a refund. Please let me know when I will be able to receive my refund.

    — by Katelyn Kent 1 year ago

  • Canceled appointment each time I've scheduled it and tried to answer

    — by Raymond K elmore 1 year ago

  • I am having issues with the app and I need to schedule

    — by Harvey 1 year ago

  • I was logged in my right scheduled time but it says processing

    — by Kenneth tuten 1 year ago

  • I had to take a drug screen and tried to send it by fax to the number they provided and I can’t get anyone to talk to me this happend before and I had to get a copy of the screen to show the doctor at the appointment last time they canceled my appointment 3 times and it’s looking like that’s going to happen again please help me I have the drug screen and will make another appointment please let the doctor know that I have it so I can get my refill on my medicine my phone number is +18286390929 if you have any questions please call back

    — by Michael blevins 1 year ago

  • Email now cant make a appointment out of meds need a link sent directly to be sent to the portal of quick md appointment slots and dates dr Whitney

    — by Andrea Torrence 1 year ago


    — by Andrea Torrence 1 year ago

  • I had an appointment for 950 this morning in the provider still has not called me I need to get refunded the money I need to have the doctor call me soon as possible

    — by Christopher Cooper 1 year ago

  • I need my prescription moved to another pharmacy this will not fill it

    — by Jonathan Sutton 1 year ago

  • I got a prescription and the pharmacy wouldn't fill it I need it sent to a different pharmacy

    — by Jonathan Sutton 1 year ago

  • They took my $99 and I did not see a doctor or get no medicine how do I go about getting a refund I cannot figure this out how to connect this platform to my email or my email to this platform and now they've taken $99 that I didn't have to waste how do I go about getting a refund or seeing a doctor please help me please 850-530-5509

    — by William Mitchell 1 year ago

  • Cannot connect the new platform and I need my refill please help my phone number is 850-530;5509

    — by William Mitchell 1 year ago

  • My appointment was cancelled and I need my medication

    — by Heather Behunin 1 year ago

  • I made an appointment for 6:40 pm today with Dr Fareed Ahmed. I do not have my phone here so I used my husband’s. I believe the program recognized my husband’s phone number and made the appointment for him. The program did not ask for any of my personal information. We are trying to get the correct information for Cheryl Remme so the 6:40 appointment will go smoothly. My husband already had an appointment yesterday and has already received his letter of approval for travel

    Please help us

    — by Cheryl Remme 1 year ago

  • I have been waiting on someone to transfer a prescription because pharmacy doesn't have subutext. I can't get any progress and am very upset

    — by Jason Campbell 1 year ago

  • Been trying to reach a live person, my script was sent to a whole different pharmacy. One I’ve never used. All I get is emails telling me it’ll take 2-3 days since I’m changing it. No. I am asking it to go to my regular pharmacy that’s it’s always gone to. I’m an 2 seconds from contacting bank to get my money back. Worst service ever receive here I’m ashamed of this company. Used to be great now sucks

    — by Rhonda Redinger 1 year ago

  • No complaint. Just want a do I do this? Do I need another appointment? Idk this would be my first refill

    — by Jeffrey D Adams 1 year ago

  • Appointment I had an appointment for 9:10 a.m. today I could I could not log in to wait in the waiting room I could not get in touch with nobody ever since the new update it's been very difficult I didn't see a missed call but they could have called my phone was interacting funny or their phones were acting funny they told me they were going to call me in 5 minutes when I looked at my appointment my future appointments is that waiting for call it looked like it tried to call but it never did I need my Suboxone I'm going through withdrawal all I need is a refill and I don't think it's right no one's called me and I already paid my money and I'm really sick and I already have a seizure disorder

    — by Erica munlin 1 year ago

  • I need my medication change to generic I have been sending you messages for two days now

    — by James Johnson 1 year ago

  • It's not letting me log in or do anything it's just a blank screen

    — by Robert moore 1 year ago

  • I can't log into my account I received a email to refresh I follow the rules but it goes no where

    — by Jason jones 1 year ago

  • I have been emailing quick mdcare team since Friday morningI have scheduled and paid for an appointment for this past Friday earlier last week when I went to log on Friday morning my appt just wasn't showing up at all I emailed care team and they just kept telling me they were booked and app would be down over weekend my appt was for my med refills I've been patient with them for long time I also have seizures I have to take meds for I have emailed them over and over explained I have been out of all my meds since Friday my suboxone keppra and Prozac I've requested multiple timesForFor themFor them to have someone call me or have my refills called in its now tues night ive been out of my meds since Friday which is very unsafe considering I have seizures but they don't seem to care yet I already paid for qppt so I will most likely end up in hospital or have seizures...... Worst ever!!!!

    — by Holly mason 1 year ago

  • Y'all said the website would be back up today I've been checking all-day. I'm 6 days without medication now. Please help me

    — by Daffiney Harris 1 year ago

  • I went on website and they are doing something to there system. That can't get appointment till Sunday. I've been out of medicine for 4 days. What do I do?

    — by Daffiney Harris 1 year ago

  • I need my prescription of suboxone sent to another drug store because they will not fill it because it's an out of state doctor. I need it sent to Oneals drug store in Washington NC 27889. Thanks

    — by Wendy Simpkins 1 year ago

  • I emailed y'all because I can't get a appointment for my refill I've already been out of meds for 4 days because of financial problems. Can you please help me?

    — by Daffiney Harris 1 year ago

  • Had a video appointment for refill with Donovan Westerveld, trying to get my suboxene refill and Walgreens knows nothing about it, the appointment was on the 14th

    — by SEAN WASELESKI 1 year ago

  • I seen Susan Koo today and she filled my Suboxone but CVS needs a prior authorization their phone number is

    — by Jeanette Carroll 1 year ago

  • Please cancel QuickMD account

    — by David Nichals 1 year ago

  • I can’t get ahold of anyone and have tried since the 10th to change pharmacies and get a preauthorization for my prescription (suboxone) PLEASE HELP!!

    — by Brandi Williams 1 year ago

  • I need to change my Pharmacy ASAP. It’s been almost an hour and a half that I’ve been trying to contact someone there to change my Pharmacy. My birthday is 83 1983 I need the pharmacy to be changed to CVS 95682 off of Palmer Drive

    — by NICHOLE LYNN ADAMS 1 year ago

  • I need to change my pharmacy asap

    — by NICHOLE LYNN ADAMS 1 year ago

  • Would like to make an appointment

    — by Quinton Woolsey 1 year ago