Contact Remote Customer Service

Why should I report an Issue with Remote for Android TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CodeMatics Media Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've tried the Google app, no-where near the features but that does connect perfectly, so both ends are working.It works, but is very annoying... I really want to turn off my damn tv and also have to not turn my controller to keep it connected.

2. Fix the problem, and like I said, I'd pay for it, and even give a great 5 star because other than that, it's fine.It's a pity it doesn't stay 'connected' after I've had to minimize the app to use my phone for another reason and can be slow to connect or doesn't always work.

3. Good on you!You're telling me I need to go to settings on my TV and Uninstall the latest update so that the remote app will connect and I can use it again to control the TV.... but how am I supposed to do that without the app to control the TV to get into settings and uninstall it? Not only that, but then I backed out of that informative bit and you've got ads all over the entire app screen rendering this app useless regardless of if it connected or not.

4. If kepad worked I would rate higher.Great app, only issue is if the phone rotates the screen (landscape to portrait) the connection breaks and you have to resync or relaunch the app.

5. Only problem is keyboard entry is NOT supported on Sony Bravia OLED TV at all! The other app I tried TV said it was incompatible with TV and did NOT work at all! It has many ads.

6. Why are all the buttons at the top with just blank space on the bottom? The mouse version is easier to use because you don't have to stare at the remote, but it is too high to easily operate with one hand.Decent app.

7. I'm using it to operate my ATT Android C71KW-400 streaming box because I mistakenly packed my original voice remote for a move.

8. As soon as I change the HDMI setting from the gaming system that is currently connected I should be able to successfully access the same services I had before the Amazon firestick was misplaced.

9. If only it worked... Like other reviewers here, it detects the TV but won't connect.

10. Worth the $4 for no ads and to support the developers!Worked right off the bat, which is better than I can say for most other apps.

11. The power button also does not work to shut off the Android box.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for Android TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for Android TV" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.