Published by Brainly, Inc on Mar 6, 2024

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Why should I report an Issue with Brainly: AI Homework Helper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Brainly, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Brainly Customer Insights

1. I am very happy with brainly as it not only clears my doubts but also contains detailed solutions and answers to different textbooks which I usually refer to.It was great experience for me...for such a weak student in maths ... I was not able to solve my questions earlier but with help of this app I was able to solve my problems easier and faster... It was great and wonderful experience for me...Thanku brainy for this help... I don't have words to describe my this wonderful experience... thanks brainly... Thanku very much..i also solved my questions and I was getting each and every answers quickly and in a easier way ..thanks so much love this app.🤩It's a wonderful application it makes homework easy and effective solutions are provided within few seconds.

2. Love love love this app!When I install this app, it is good means the scan feature, voice feature, and typing feature but at starting it doesn't beg me to pay and, when I use this app 2-3 days, If I type any questions, I found answer easily and fast but it is show that upgrade to brainly plus to unlock this and I am a student of 7th standard and my parents cannot take that membership because it is so expensive.

3. The app also has a few glitches for when scanning a photo of a question, even with a clear photo it seems a bunch of random words will fill the box and a few other glitches too with it.This is a great app! It helps me with all sorts of assignments and homework! I love how a lot of the answers are from actual people who have or are taking the same course as you.

4. It has amazing features that make it easy to help people as well! The payment plans were great, I was able to adjust the time and payment to fit perfectly with my money arrangements!This app is really useful when it comes to algebra, quadratics, etc., and it encourages users to help others too through a points and ranking system.

5. But still I LOVE this app because it provides most relevant and useful and appropriate answesim using this app since pandemic and over the years i can see the improvements like adding a upload in scan which it helps me alot but after some of the new updates i noticed that the app also having some issues like the upload in scan feature.

6. It even has a scan function in which you can use to scan literally every homework assignment you have and it answers gives you answers The best appBrainly is a valuable platform for educational assistance, offering a vast knowledge base and a supportive community.

7. But still brainly is the best learning platform.This app is really good because if you don't get a problem, you Google it, and many a time you don't get the right answer, like, you get solutions to different questions of the same type.

8. Implementing a more robust moderation system to review and remove such content would significantly improve the platform's credibility and ensure suitable answers for users of all ages.

9. The app was good as far as having good answers to a good majority of questions.

10. However, the reliability of answers and content filtering can be inconsistent, leading to incorrect information and inappropriate content at times.

11. Though, I only saw a few answers before it started not letting me see answers and begging me to pay, and which their membership is pretty expensive.

Steps to Troubleshoot & Fix Brainly Issues

1. Fix Brainly Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Brainly: Restarting the app will resolve most errors.
  2. Update the Brainly App. Here is how:
    1. On Android goto PlayStore » Search for "Brainly" » Open Brainly: AI Homework Helper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brainly » click "UPDATE".
  3. Clear Brainly: AI Homework Helper app cache: Clearing cached data will force your app to retrieve the latest data directly from Brainly servers.
    1. On Android, goto Settings » Apps » Select "Brainly: AI Homework Helper" » click Storage » click "Clear Cache".
  4. Check Brainly app permissions. If any of these permissions required to use your device's features are disenabled, Brainly might not work.
  5. Uninstall and reinstall Brainly. If nothing else has worked, completely uninstall Brainly then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Brainly not working


2. Fix Brainly Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Brainly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Brainly not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Brainly may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I had got a free trial where it charges 30 something and I cancelled it before the week ended and it still charged me??? Please put the funds back in my account and cancel the subscription because I don’t know why it would charge me if I had cancelled the subscription.

    — by Zaina 3 months ago

  • you guys took $96 from my debit card and i want it back! I canceled the trial on the exact same day that i downloaded the app because i didnt like it because it doesnt work very good so why are you taking money and sayingvtrial ended iscthe reason you took the money? You have made a mistake thinking i didnt cancel that trial when i know i did for a fact! Return my money at once. My e mail address is under the e mail on this form or try epitomeofbad@redacted
    the debit card ending in 6987 it was taken from the card on 10/29/2021 at 4:36 pm

    — by Dedra Rochelle Adams 2 years ago

  • im done with school

    — by Beba Poskovic 2 years ago

  • Cannot cancel my subscription be trying for 4-6 days and getting no response back from customer service and they charged me the 10 bucks

    — by Erica Santiago 2 years ago

  • Cannot cancel my submit

    — by Erica Santiago 2 years ago

  • Please cancel the Brainly subscription I have sent emails with no responses and there is not any where on Brainly site I can cancel. I have a recurring $10.00 charge that I want stopped immediately. PLEASE CANCEL ASAP!!!! I am very unhappy with what has occurred

    — by Stephanie Mills 2 years ago

  • Bonjour j'aimerais supprimĂ© mon compte car je me suis rendu compte que vous sĂ©lectionnĂ© les questions que vous vouliez rĂ©pondre et je trouve ça très très injustes . Vous allez me dire pourquoi vous me dĂ®tes ça car ça fait au moins 20 question que je poste mais y a aucune rĂ©ponse et quand je regarde les autres question y a tout le monde qui y rĂ©pond et je trouve ça très très injuste.
    Moi ce n'est pas parce que je vous envoie carrément tout le sujet que je ne fait rien chez moi!!! . Moi  je veux juste avoir de l'aide c'est tout !! Moi je les  pour que  ça m'aide pour avoir une idée c'est tout !!!!  PAS POUR UN RIEN 

    ET C'EST POUR CELA QUE JE VEUX SUPPRIME MON COMPTE 

    Cordialement 

    — by papatya 2 years ago

  • I have the free version and was charged $24. I would like a refund please. Thank you!

    — by Hayley Wright 3 years ago

  • I want a refund

    — by Bailey sachen 3 years ago