Published by Maxwell Wang

Report an issue with UBell.
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Why should I report an Issue with UBell?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Maxwell Wang to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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UBell Customer Insights

1. And a doorbell sound for the doorbell, maybe? Also, the doorbell notification arrives about two minutes after the actual ring, making it fairly useless.I'm giving 3⭐'s because they don't have the option to get/buy cloud storage like VIVATAR does.

2. And a doorbell sound for the doorbell, maybe? Also, the doorbell notification arrives about two minutes after the actual ring, making it fairly useless.I'm giving 3⭐'s because they don't have the option to get/buy cloud storage like VIVATAR does.

3. All your phone's regular photos are visible through the app, so I can imagine it would be easy for someone over in China to be reviewing all my photos as well as any of the video from the camera.Poor. The app connects to the camera less than 10% of the time and when it does, it is very laggy.

4. All your phone's regular photos are visible through the app, so I can imagine it would be easy for someone over in China to be reviewing all my photos as well as any of the video from the camera.Poor. The app connects to the camera less than 10% of the time and when it does, it is very laggy.

5. I would be much happier if the development team would improve this and provide app updates and a option to buy cloud storage to their service.Ugh. Good camera rendered useless by this unusable app.

6. I would be much happier if the development team would improve this and provide app updates and a option to buy cloud storage to their service.Ugh. Good camera rendered useless by this unusable app.

7. You can't schedule motion detection, so if you use this feature, the app dials your phone every time someone walks in front of the camera.

8. You can't schedule motion detection, so if you use this feature, the app dials your phone every time someone walks in front of the camera.

9. I've only gotten one notification, despite several instances of people ringing the doorbell.This is a camera with LED motion lights.

10. Also, most of the time, the cloud (where all your video is stored) won't show anything, or the date says 1901, or it just says "get failed".

11. Also, most of the time, the cloud (where all your video is stored) won't show anything, or the date says 1901, or it just says "get failed".

Steps to Troubleshoot & Fix UBell Issues

1. Fix UBell Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UBell: Restarting the app will resolve most errors.
  2. Update the UBell App. Here is how:
    1. On Android goto PlayStore » Search for "UBell" » Open UBell » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBell » click "UPDATE".
  3. Clear UBell app cache: Clearing cached data will force your app to retrieve the latest data directly from UBell servers.
    1. On Android, goto Settings » Apps » Select "UBell" » click Storage » click "Clear Cache".
  4. Check UBell app permissions. If any of these permissions required to use your device's features are disenabled, UBell might not work.
  5. Uninstall and reinstall UBell. If nothing else has worked, completely uninstall UBell then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UBell not working


2. Fix UBell Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UBell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UBell not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UBell may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, the Ubell app doesn't work on android 14, is there any update to get it working?

    — by Douglas Thorburn 2 months ago

  • It'd flashing red its faulty

    — by Amy 4 months ago

  • Iv had a ubell before on my old phone but now I have the exact same one I'm trying to connect it to my new phone but its not working I don't have the old phone no more to access it its flashing red and not blue its not connecting to nothing

    — by Amy 4 months ago

  • Trying to connect doorbell came to iPhone 14 want connect

    — by Tekisha 9 months ago

  • I just need a bottom screw for my ubell

    — by Karen hill 1 year ago

  • I need footage from may 2 at 3:06 pm from my camera it will not allow me to access it please advise

    — by Rahniya 1 year ago

  • New password too set my device

    — by Deodis 2 years ago

  • Try to get in my cloud storage and it keep telling me get failed and can not get my camera storage I like somebody to contact me at 9854988732

    — by Jacob Boudreaux 2 years ago

  • Hello, I have problem with UBell application with writing videos to cloud.
    Few weeks is not working. On android is error message "Get failed" an on IOS systems is not error message but list vith videos is empty.
    Can you help me please?
    Best regards
    Roman Sobotka

    — by Roman Sobotka 2 years ago

  • My device doesn’t connect to the wifi my ssid is hidden is it because of that?

    — by Karim 2 years ago

  • I am trying how to factory reset my ubell? I got it from a distant family member but I am unable to use with there info. Can you help?

    — by Nichole Rintoul 2 years ago

  • Do I use my doorbell password or my email password

    — by Billy Grayson 2 years ago

  • I'll try to reinstall it before I send it back

    — by Billy Grayson 2 years ago

  • My Ubell is not working. It say that it's pairs, but then it just keep going to a red light and want connect. I have charge the phone, but it still not working.

    Someone help in this matter will be much appreciated.

    Thanks
    Ms. Jackson

    — by Retta Jackson 2 years ago

  • My device seems to be missing or slow to capture video when triggered. any fix for this???

    — by Timothy H Whitcomb 2 years ago

  • I am trying to contact customer service for my UNix app but did not find a choice for that. I need help my camera I’ve had only a couple months cololey stopped moving about 3 weeks ago. It’s a pan tilt 360 camera amd o need to know what’s wrong with it. Thanks

    — by Amber 2 years ago

  • I can not get my doorbell camera to connect. It gets suck in the connecting mode. How do I fix this?

    — by Penny 2 years ago

  • I need to attach my device to a new phone but no longer have the box and it won't let me do without a qr code. My old phone is completely broken. Please help!

    — by Miss VJ Smith 2 years ago

  • My ubell has brand new batteries that are fully charged but will not work when I disconnect the charger

    — by Manuel 2 years ago