Published by Banco Inter SA on Jun 26, 2023

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Why should I report an Issue with Inter & Co?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco Inter SA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Inter & Co

1. This super complete platform, in addition to offering a completely digital account, free, and with exclusive benefits, also has many more services available at your fingertips.

2. Imagine having a completely free digital account without an annual fee or other fees. With Inter, you can!

3. A credit card with no annual fees, cashback on the invoice, and a virtual credit and debit card for online shopping from wherever you want. - Use your device to make purchases directly through Apple Pay, a safer and easier way to shop.

4. Inter's Super App offers complete solutions for your daily life.

5. With the Inter Protection Platform, you have access to several types of insurance to choose which services are most relevant to your life moment.

6. Here, you can download the Super App and have a complete platform with various incredible services waiting for you.

7. Get a complete and free Kids Account to plan and invest in the future of your children from an early age.

8. The largest mobile internet coverage in Brazil, 7% cashback directly into your account, unlimited calls, and additional bonuses on all plans!

9. A digital bank with complete solutions for your daily life.

10. Shop at the best stores in Brazil with exclusive discounts and cashback directly in your account on all purchases.

11. And do you want to know what you can find in the most complete Super App in Brazil?

Inter & Co Customer Insights

1. Another thing is, if we now have a new "view", which is the pop up that shows up when you click on an asset, why wasting a huge space with a massive "Info box" saying things like "Profit/Loos" and "Average Price" are based on the asset's value at the moment of your purchase...". Why not just leave this info hidden on a ( ! ) small little icon-button and use that huge space to show a line graph with the change in the asset's price with a few filters like (Day) (Week) (Month) (Year) (5 Years)? Very simple changes that will add a lot of value to the platform (in my opinion).

2. I don't know why bank apps still don't implement it in 2023! I get blinded whenever I need to manage my finances in these apps.Very poor customer services, not much protection against thefts etc , still treats clients as criminals, terrible slow communication and deliveries, especially for the underdeveloped Brazil! Still gotta wait for lawsuitVery bad app, doesn't let you open am account.

3. We need to click on the asset's category, which I actually liked, but when you click and get the list of assets they no longer show profit/loss right away, you must click on a particular asset "card", wait a popup page to load and only then you have the information displayed.

4. Otherwise: skip and cancelThe app overall is good and intuitive, but in the last months I simply can't enter it, it's frustrating the app keeps closing over and over again, my phone is normal and all the other apps works but this one refuses to, please fix this.The app is good but the lack of a dark mode bothers me.

5. But it's very good, it's definitely worth having an account on it.Really nice bank, super fast device.Great app, but needs to stop logging me out while using the app.

6. E uma bostaaaaI love the service, but please add a dark mode, my eyes will be very grateful :-DGuys I'm begging you, change the Investment menu view back to what it was before! Or please make a few tweaks to it LOL.

7. The previous "face" for the investments menu was great, it was simple and basically almost all the info you needed was there.

8. Now though, it became very daunting to visualize super simple information such as profit/loss for each one of your assets.

9. Basically you need to go back and fourth individually clicking on each one of your assets to look if you're "making or losing money".

10. Those were my 2 cents! Have a great one.They said it was the best bank application, and I even agree, but it is very complex to understand.

11. It does not give you the option to skip the step, very poor choice.

Steps to Troubleshoot & Fix Inter & Co Issues

1. Fix Inter & Co Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Inter & Co: Restarting the app will resolve most errors.
  2. Update the Inter & Co App. Here is how:
    1. On Android goto PlayStore » Search for "Inter & Co" » Open Inter & Co » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Inter & Co » click "UPDATE".
  3. Clear Inter & Co app cache: Clearing cached data will force your app to retrieve the latest data directly from Inter & Co servers.
    1. On Android, goto Settings » Apps » Select "Inter & Co" » click Storage » click "Clear Cache".
  4. Check Inter & Co app permissions. If any of these permissions required to use your device's features are disenabled, Inter & Co might not work.
  5. Uninstall and reinstall Inter & Co. If nothing else has worked, completely uninstall Inter & Co then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Inter & Co not working

2. Fix Inter & Co Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Inter & Co be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Inter & Co not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Inter & Co may not be able to connect to the Internet when running in the background.

Reported Issues

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