Contact HCF My Membership App Customer Service

Why should I report an Issue with HCF My Membership App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HCF Australia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience. • Claiming on the go – Make a claim in minutes with our quick and easy claims experience. • Payments made easy – Stay in control with payments in advance and handy reminders. • Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere. • Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers. • No-fuss cover reviews – Check your cover’s still a match for your health and life needs. • Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours. • Health cover companion – Easy access to health programs, offers, discounts and more.

2. HCF’s My Membership app is your trusted health partner in your pocket.

3. The app is for Australian HCF private health insurance policies only.

4. The app will work best if you download an up-to-date version of software on your phone.

5. Download it now and enjoy an app that’s genuinely made for members.

1. Honestly not a great look for such a large company....and this has happened three days in a row.Hopeless. Cannot use the app as the 2-factor authentication requirement sends a code to my WIFEs phone - as she is the primary account holder.

2. I am overseas and Australian mobile number is not on international roaming so I am unable to login as I cannot receive OTP via SMS.Logged in successfully the first time.

3. Bring back pin codes, or a "remember me on this device" feature.It used to be that any member on the policy could log in, but now every login requires 2FA through the primary policy holder's phone.

4. So backwardAs per the new security feature of Two Factor Authentication to login, there should be an option to receive the OTP/PIN via EMAIL too and not just SMS.

5. My partner can't use it on her phone as it sends an SMS to log in and hcf don't allow more than one person to have a login in a family.

6. How can I use the app if she is not around ?? If you allow the app to be installed across multiple devices for multiple users, then surely the app / backend-system would allow for this (unique login/code per app user).

7. This, in practice, means nobody but the primary policy holder can effectively use the app.

8. They say they're "working on it" but it's been months now.Fantastic app - user friendly UI, lots of self-service options and easy to navigate.

9. Have to login with a pin every time despite using biometrics.

10. Have quit the app and opened it up again, and it just keeps coming up with an error message "access denied".

11. A move like this, and so soon after HCF raised the dependent age cap, just means the app is unusable for significant percentage of members.

1. Fix HCF My Membership App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HCF My Membership App: Restarting the app will resolve most errors.
2. Update the HCF My Membership App App. Here is how:
   1. On Android goto PlayStore » Search for "HCF My Membership App" » Open HCF My Membership App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HCF My Membership App » click "UPDATE".
3. Clear HCF My Membership App app cache: Clearing cached data will force your app to retrieve the latest data directly from HCF My Membership App servers.
   1. On Android, goto Settings » Apps » Select "HCF My Membership App" » click Storage » click "Clear Cache".
4. Check HCF My Membership App app permissions. If any of these permissions required to use your device's features are disenabled, HCF My Membership App might not work.
5. Uninstall and reinstall HCF My Membership App. If nothing else has worked, completely uninstall HCF My Membership App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HCF My Membership App not working

2. Fix HCF My Membership App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HCF My Membership App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HCF My Membership App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HCF My Membership App may not be able to connect to the Internet when running in the background.