Published by AndOr Communications Pvt Ltd on Oct 7, 2023

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Why should I report an Issue with Video Editor - Crop & Trim mp4?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AndOr Communications Pvt Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Video Editor Customer Insights

1. Changing the display length of text + moving text is a pain but that could be because I'm on mobileVideos does not render correctly (seems pink when saved) text fixed stays the same when saved and then saved again, mid editing the stock video I used just randomly changed saturation to the pale pink colour, it was a terrible experience, the app overall is intuitive, and looking past the bugs mentioned above, being able to move "clips" or "elements" in their entirety would make it a much better user experience.

2. I wasted time and made so many vids and all failed... The ap is good though.The main reason i downloaded the app which is editing preexisting videos doesn't seem to work.

3. If you do end up figuring out the problem great but the main reason i downloaded this was in the hope that i could overlay my own videos or animations ontop of other videos.VMX is the best chroma key app so far.

4. I cannot keep using this app making video editing with this few layers over and over.

5. It has everything I needed to make the videos I wanted to make, but once I was finished and wanting to send it to myself and friends, the save button and the share export options crash the app and make you reload in.

6. You have ti unlink audio from your video first, else audio goes missing when vid is saved.

7. Looks and edits like every other bad video editing app on android.

8. I can only do max 1080x30 on my Samsung Galaxy Note20Ultra.Has water mark of editing application while editing.

9. As of now, no water mark on saved vids, all app features free.

10. Works from previously deleted projects keep reappearing, so you have to permanently delete them from recycle bin first.

11. FailGreat results! A little hard to figure out how to do everything for the first time as there is no guide or tips to help you but, once you figure it out the results are great.

Steps to Troubleshoot & Fix Video Editor Issues

1. Fix Video Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Editor: Restarting the app will resolve most errors.
  2. Update the Video Editor App. Here is how:
    1. On Android goto PlayStore » Search for "Video Editor" » Open Video Editor - Crop & Trim mp4 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Editor » click "UPDATE".
  3. Clear Video Editor - Crop & Trim mp4 app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Editor servers.
    1. On Android, goto Settings » Apps » Select "Video Editor - Crop & Trim mp4" » click Storage » click "Clear Cache".
  4. Check Video Editor app permissions. If any of these permissions required to use your device's features are disenabled, Video Editor might not work.
  5. Uninstall and reinstall Video Editor. If nothing else has worked, completely uninstall Video Editor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Editor not working


2. Fix Video Editor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Editor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Editor may not be able to connect to the Internet when running in the background.

Reported Issues