Published by Abecedaire

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Why should I report an Issue with Brush Pen?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Abecedaire to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Brush Pen

1. Create fine to broad lines within a single stroke.

2. The versatility of a paintbrush with the convenience of a pen on your tablet!

3. A great tool for all kinds of line work, including sketching, line-and-wash, cartoons, lettering, Manga-art and Oriental calligraphy.

Brush Pen Customer Insights

1. this app doesn't give more than 3 options and you can't really do anything.... this stupid app is the worst and I highly recommend for people NOT to get this app... unless of course... you want to waste your time WAITING FOR THE APP TO INSTALL WHEN REALLY your getting something that is a TOTAL WASTE OF TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Users complain about the ads.. I came up with a solution!!! (Not really) Turn.

2. WiFi.

3. /Aside from ads, this is best! You actually get the feel of drawing!Can not zoom.... Can't change colour..... Chinese app badGood.But there is a lack of photo import!Seriously the brush stroke prouced is just plain ugly.I have no ads on app awesome!Poor.

Steps to Troubleshoot & Fix Brush Pen Issues

1. Fix Brush Pen Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Brush Pen: Restarting the app will resolve most errors.
  2. Update the Brush Pen App. Here is how:
    1. On Android goto PlayStore » Search for "Brush Pen" » Open Brush Pen » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brush Pen » click "UPDATE".
  3. Clear Brush Pen app cache: Clearing cached data will force your app to retrieve the latest data directly from Brush Pen servers.
    1. On Android, goto Settings » Apps » Select "Brush Pen" » click Storage » click "Clear Cache".
  4. Check Brush Pen app permissions. If any of these permissions required to use your device's features are disenabled, Brush Pen might not work.
  5. Uninstall and reinstall Brush Pen. If nothing else has worked, completely uninstall Brush Pen then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Brush Pen not working


2. Fix Brush Pen Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Brush Pen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Brush Pen not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Brush Pen may not be able to connect to the Internet when running in the background.

Reported Issues