how to cancel MetaTrader 5

How To Cancel MetaTrader 5 Subscription




Most apps and streaming services these days are subscription-based. Sometimes you may also have subscriptions you didn't know you signed up for or forgot about. Or maybe you subscribed to the free trial version of MetaTrader 5 and need to disconnect before the charges come in.

In this article, I will show you all the steps and procedures you can follow to cancel your MetaTrader 5 subscriptions - on Smartphones, Paypal and directly. So, if you want to end your MetaTrader 5 subscriptions, keep reading.


Table of Contents:

  1. How to Cancel on Iphone
  2. How to Cancel on Android
  3. How to Cancel via Paypal
  4. How to Cancel via Email
  5. Cancel on MetaTrader 5 website
  6. Alternatives to MetaTrader 5


cancel MetaTrader 5 subscription   cancel MetaTrader 5 subscription 2


Cancel MetaTrader 5 Subscription on iPhone & iPad


Here are some steps iOS users need to take to cancel MetaTrader 5 subscription on your Apple device:

  1. The first thing you need to do is click settings.
  2. Next, you open your Apple ID profile by tapping the icon with your name on it.
  3. From the profile page, click the subscriptions menu.
  4. Look through the list and click on MetaTrader 5.
  5. Click the 'cancel subscription' button at the end of the page. If you are still using the trial version, there will be an option to cancel the free trial.
  6. To complete this process, you must confirm that you want to cancel your subscription. Once you click this "cancel" button, the process of cancelling MetaTrader 5 subscription is complete! Hurray

Another way to cancel MetaTrader 5 subscription is from your Apple App Store. The process is simple:

  1. Click the MetaTrader 5 store MetaTrader 5lication and tap your profile.
  2. From your accounts page, click subscriptions.
  3. Select the active subscription you want to end.
  4. Click 'cancel subscription'.


Cancel MetaTrader 5 Subscription on Android


From your Android device, you can find all in-app subscriptions in one place on the Google Play Store. To cancel your active subscriptions, here are some steps to follow:

  1. Launch the PlayStore app from your app drawer or home screen.
  2. On the left-hand side of the screen, click the hamburger menu icon beside the search bar.
  3. From the list, select "Subscriptions".
  4. This will then show you all the subscriptions you pay for through the Google Play Store.
  5. Tap on "MetaTrader 5" and click "Cancel Subscription".
  6. You will be asked why you want to cancel your subscription. Choose any option. You can decline to answer
  7. Your subscription to MetaTrader 5 will now be canceled.


Cancel MetaTrader 5 Subscription on PayPal

If you signed up to MetaTrader 5 via Paypal, you may be in luck. This is because Paypal helps you cancel directly from your Paypal account. Awesome right? Here is how:

  1. Sign in to your PayPal Account.
  2. Click settings from the top of your account page.
  3. Select "Payments".
  4. Click "Manage Automatic Payments".
  5. Under Automatic Payments tab, you will see MetaTrader 5. Click it
  6. Click "Cancel" button
  7. You are now unsubscribed from MetaTrader 5

Can't unsubscribe? Contact PayPal customer service on phone. Here's how you can get it done:

  • From the PayPal website, click 'Help' at the top of the page.
  • Select 'call customer support'.
  • Then, click 'You can always call us as a guest'.


Cancel MetaTrader 5 Subscription via Email

You can cancel the service by contacting MetaTrader 5 via email. Here is how to handle the email cancellation request:

  1. Enlist your reasons for canceling.
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancellation.
  4. Shoot your email to [email protected] Login to see email.

Alternatively, you can Request your MetaTrader 5 subscription be canceled below.
Send their customer service your feedback using the format mentioned above.

Already have an account? Login here


Cancel Subscription If Billed Directly on MetaTrader 5's Website

An alternate way of canceling MetaTrader 5 subscriptions is to do it from the website. This will help, if you don't have the MetaTrader 5 app installed on your smartphone. Here is how:

  1. Visit https://www.metaquotes.net and login.
  2. Visit your account page.
  3. Click 'Billings" or "Subscriptions" or other similar alternatives to see a list of your options.
  4. Select "Cancel".



About MetaTrader 5 App

Trade financial instruments: Forex, CFD, Futures, Options and Stocks from your smartphone or tablet! MetaTrader 5 is a platform for mobile online trading on the Forex and Stock markets. The application allows connection to brokers' servers, receival of stock prices and currency quotes, analysis of financial markets using charts and technical indicators, trading, and viewing of the history of trading operations. This is completely free and available anywhere in the world! TRADING * Real-time quotes of Forex & Stock markets * Full set of trade orders, including pending orders * Level...

cancel MetaTrader 5 subscription   cancel MetaTrader 5 subscription 2

Reported Cancellation Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Withdraw from meta trader 5 100$ now urgent

    — by Fayzieva Firuza on Feb 19 2021


  • Hi there,

    I was working with a broker called SpringInformation and I have deposited money from my Binance account to MT5 account and was making good profit with them. However, on 26th of Jan 2021 they stopped replying to me and blocked me on whatsapp (fraud broker), so please I am asking for your help to get my money from my MT5 account given that there is still balance there.

    — by HMJ on Feb 06 2021


  • Dear MT5,
    I need your help. I joined MT5 and broker name as BTCUSDT INVESTMENT LIMITED which was guided to me by one Chinese girl. I deposited more than $ 21,000. Initialky I was able to withdraw small funds 3 times. But now I got mail from BTCUSDT that I cannot withdraw my funds till I reach $50000 and have to pay 10% handling fees to withdraw. I reviewed about this and got to know it is a scam and my money is stuck. I am in very deep trouble. I trust MT5 can support me and help in getting my money back. I need your advice please. Please help me. Waiting for your reply.

    — by Syed Shah Villayath Hussani on Jan 29 2021


  • I can’t withdrawn my money in my metatrader5 account

    — by Ngoc Nguyen on Jan 28 2021


  • Everytime I switch apps or the screen turns off on my android phone the mt5 fails to connect to the server until it's killed and restarted...as a scalper this issue affects my efficiency and is very annoying..
    Could you please advise

    — by Muteen Zia on Jan 22 2021


  • WARNING OF SCAM BROKER
    Last year in August, I started a real account (80310223 - IntanTechnology-Live). An account manager of MT5 called Sunny ( +1 (918) 297-8546) gave me the adresses to transfer my money. End of December I found out this broker is a SCAM and this persons are fraudsters! I lost all my savings of $100000$
    How is it possible that these types of fraud brokers are registered by MT5? Have they not been checked before?
    Please tell me your suggestion to get back my money.

    — by Bernard on Jan 17 2021


  • I placed a order and the platform jammed I could not do anything or take profit 30 mins later the platform came back but the account blew

    — by Masood Kerns on Jan 11 2021


  • My MetaTrader 5 account is connected to an email I no longer have access to. Is it possible to reset my account so I can activate my account through my [email protected]

    — by Gwenette Jackson on Jan 11 2021


  • Hi i have a macbook 2020 m1 and there is a problem it doesnt load up mt5 whatsoever

    — by kareem on Jan 08 2021


  • WARNING OF SCAM BROKER
    Last year in August, I started a real account (80310223 - CheonanInternational-Live) with the advice of a Chinese woman Linlin Shang (+852 5484 1266). She told me to choose the broker CHEO. An account manager of MT5 called Miss Daisy (+852 5610 0443) gave me the remittance channels abroad in the UK and Lithuania to transfer my money. End of October I found out this broker is a SCAM and these two persons are fraudsters! I lost all my savings of $270,000.
    How is it possible that these types of fraud brokers are registered by MT5? Have they not been checked before?
    Please tell me your suggestion to get my money back!
    And this message is a warning to whom it may concern!

    — by Paul Heymans on Jan 08 2021


  • Fraud company Lotsfx is cheating me through your app .HubCommodities- 123456789266

    — by Basant Kumar Saw on Jan 05 2021


  • Ho un consulente che lavora su questa piattaforma per invest Chambers e dopo che mi ha fatto versare 7018,30 € per lo Sblocco processori, con la promessa che in 10 giorni sarebbe arrivato il bonifico, sia il consulente sia il suo collaboratore sono diventati irreperibili, anche se il collaboratore legge i messaggi ma non risponde. Ho inviato molteplici email ad [email protected] senza alcuna risposta su quale sia il problema, sono già passati 30 giorni
    Nell'attesa di un vostro celere riscontro vi porgo i miei più cordiali saluti Dainelli Massimo.

    — by Massimo Dainelli on Jan 04 2021


  • please call me

    — by yogesh acharya on Jan 04 2021


  • i just want to take subscription

    — by yogesh acharya on Jan 04 2021


  • Hello. I had customer service named mr. Chen. He was a main manager. Last week my withdrawal process was started. I invested over 38.000 dollars to withdrawal funds. I guess it might be a fraud. How can you help me solve this problem? Contact me by email.

    — by Legend88 on Dec 24 2020


  • (URGENT PLEASE HELP_ I am being wrongfully penalized by customer service, They tagged my account as malicious and is saying they will punish it on December 24.

    1.) I have applied for a Gold VIP Membership 8k and successfully applied for one due on December 18.

    2.) I applied for a promo extension which was granted (New due date: December 20)

    3.) I recharged 8K USDT as aligned with the promo before the due date on December 20. I recharged between December 16 and December 18.

    4.) However upon withdrawing, customer service flagged that my account did not finish the VIP upgrade on time which is why they froze it. Customer service is gravely mistaken as I also shared screenshots above but they did not listen or look at my proof and only continued to ask that I recharge again. My account should not be penalized because I did not breach any contract and recharged before the deadline.

    — by Cathleen Kim on Dec 22 2020


  • MT5 Customer service is scamming me!!! My account was wrongfully tagged as a malicious account! Please contact me ASAP because MT5 is threatening to close my account on December 24.


    1.) I have applied for a Gold VIP Membership 8k and successfully applied for one due on December 18.

    2.) I applied for a promo extension which was granted (New due date: December 20)

    3.) I recharged 8K USDT as aligned with the promo before the due date on December 20. I recharged between December 16 and December 18.

    4.) However upon withdrawing, customer service flagged that my account did not finish the VIP upgrade on time which is why they froze it. Customer service is gravely mistaken as I also shared screenshots above but they did not listen or look at my proof and only continued to ask that I recharge again. My account should not be penalized because I did not breach any contract and recharged before the deadline.

    — by Cathleen Kim on Dec 22 2020


  • I invested $2000 with meta 5 last week. I used a broker called Allbright Financial. When i tried to withdraw the funds they blocked my number. They are a fraud. How can such a big platform register these kind of brokers. Please help me getting my money back from them.

    — by Mohsin Chishti on Dec 17 2020


  • hello support
    during history data testing, my program was erasted and was not able to log in my account in MT5. user: 609945

    — by wdmql4 on Dec 15 2020


  • My MT5 chart screen is not showing the most recent candle! It cuts the new forming candle entirely off the screen. I have tried zooming in and out severally but it didn't help

    — by Prince Nwankwo on Dec 14 2020


  • Unable to login

    — by Rhonda Pittman on Dec 13 2020


  • I will like to open and fund my account

    — by Mohamed Bashir on Nov 11 2020


  • Hello,
    I was working with a mt5 consultant which someone suggested. Now i'm thinking it might be fraud. How can i learn if its fraud or not? This is his number +852 60199954
    Can you provide me another mt5 consultant asap.

    — by sule on Nov 11 2020


  • Would like to seek help regarding my account disabled issue

    — by yingzero on Nov 11 2020


  • I would like to confirm my account please

    — by Jimmy lin on Nov 05 2020


  • For some reason it's stopping my trades and I find them in my history

    — by Nic on Oct 23 2020


  • j'ai un compte sur metatrader 5 sur lequel des positions ont été prise sans que j'en sois à l'origine le 14/10, j'ai pu cloturer certaines d'entre elles mais il en restait une impossible à cloturer. depuis le 19/10 j'ai rajouté un mot de passe sécurisé de votre site mais depuis je n'ai plus accès à mon compte REAL je n'ai plus que les comptes demos qui s'affiche. je ne peux donc plus interagir sur mon compte. merci de me dire la procédure à suivre dans ce cas de figure.
    dans l'attente de vous lire .

    — by vala on Oct 21 2020


  • my number is 8329962556 call me

    — by sunil on Oct 20 2020


  • I need some instruction on how to use MQL5

    — by Patricia Smith on Oct 19 2020


  • To whom it may concern,

    I currently have a real account with a trader server called Genuine Progress-server and I have discovered this broker is a scam. I have already deposited a large sum of funds in this account and the trade server is unwilling to allow me to withdraw. Is there a way for me to withdraw my funds out of MetaTrader5 app instead of through the broker? There is a very large some of money I have lost. Please help me. Thank you.

    — by Royce Cornwell on Oct 09 2020


  • Hey, hope u well.
    I'm having an issue with my MT5...its continously loading. The chart(s) has been stuck on May, on all my charts. I tried changing servers and accounts. Issue still persist. At the right hand corner its continously loading and it displays 0/0 Kb. I tried rebooting the device, troubleshooting, changing wifi, deleting the app then adding it back, issue still persist. I even viewed all of the troubleshooting tutorials for the MT5 and tried it - issue still persist. I have no idea what to do. Can u please help me.

    — by Bruklyn on Sep 26 2020


  • My MT 5 I'd is 901913,
    I am doing trading with broker namely investo unitrade market ltd
    On 11 September I made the withdrawal request of $ 456 still the amount is not credited in my account
    Also the broker don't give any responce to msg
    So kindly give me my money from broker and do the needful
    Thanking you
    Regards
    Suhas ghodekar

    — by Suhas Narayan Ghodekar on Sep 23 2020


  • Trade wasn’t activated. Buy limit was set way before price hit it.

    — by Arnold on Sep 22 2020


  • Hi there, can you show me a way to create an account? I have tried so many times and cant figure it out. Can you please contact me before Friday. That's when I get paid and will be able to deposit money. Please reply as soon as possible. Thanks

    — by Adin Gotip on Sep 21 2020







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