Learn how to cancel VidyoMobile subscription on iPhone, Android, Paypal or directly.


Table of Contents:

  1. Cancel on iphone
  2. Cancel on android
  3. Cancel on Paypal
  4. Cancel via Email
  5. Cancel on Website


Reading time: 41 seconds

Cancel Vidyo Subscription on iPhone & iPad

  1. On your phone, open "Settings" and tap your Apple ID profile.
  2. Click "Subscriptions" and select "VidyoMobile".
  3. Click "Cancel Subscription" and confirm the cancellation.

Alternative method via AppStore:

  1. Goto the Appstore » your Profile » Subscriptions.
  2. select "Vidyo" and click "Cancel Subscription".


cancel VidyoMobile subscription 1 cancel VidyoMobile subscription 2


Cancel Vidyo Subscription on Android


  1. Launch the PlayStore app and click the hamburger menu icon.
  2. Select "Subscriptions" » tap "VidyoMobile" » click "Cancel Subscription".
  3. Your subscription to Vidyo will now be canceled.


Cancel Vidyo Subscription on PayPal

  1. Sign in to your PayPal Account and click "Settings ".
  2. Select "Payments" and click "Manage Automatic Payments".
  3. Under Automatic Payments tab, click "VidyoMobile" or "Enghouse Vidyo" » "Cancel".
  4. You are now unsubscribed from Vidyo


Cancel Vidyo via Email

  1. Open your email app
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancelation.
  4. Send the email to support@redacted... Login to see email.

Alternatively, you can directly ask Vidyo customer service to cancel your subscription using the form below:



Email Support directly



Chat with our AppContacter AI Support



Cancel Subscription Directly on Vidyo's Website

  1. Visit their website - http://www.vidyo.com/support/vidyomobile-android/ and login to your account.
  2. Goto your profile or account page and click "Billings" or "Subscriptions".
  3. Click "Cancel" to remove your subscription.

About VidyoMobile App

cancel VidyoMobile howto cancel VidyoMobile guide

1. The Operator of each Vidyo system to which this application connects may collect meeting usage data and personal information, such as your screen name, email address and IP address, from the application when it connects to such system, which will be subject to any terms of services, privacy policy and/or similar provisions of such Operator.

2. This version of VidyoMobile delivers up to full HD business grade point-to-point and multipoint video conferencing to your Android smartphone or tablet device when connected to your enterprise or service provider’s Vidyo infrastructure.

3. Since multiple desktop participants can share data in the conference at the same time, VidyoMobile offers a content dock where shared data may be previewed and selected or returned to the dock and hidden off screen, all with common Android gesture controls.

4. Vidyo’s patented Adaptive Video Layering technology is the difference between VidyoMobile’s reliable video interaction at the pace of conversation, and the broken pictures and unnatural delays of traditional video conferencing solutions.

5. Through this technology, video streams are dynamically optimized to provide the best quality video based on both the capabilities of the mobile device and the performance of the wireless network.

6. You consent to receive communications, updates, and upgrades from Vidyo for this application or from the operator of any Vidyo system to which this application connects (an "Operator").

7. The same low latency, reliable high quality video experience that is delivered to high-end room systems and desktops is extended to your Android devices.

8. VidyoMobile users have control over their layout and can choose which participants they want to view and can dynamically change between portrait and landscape orientations as well as preferred speaker and continuous presence modes.

9. Experience telepresence quality conferencing with shared content viewing on the move with VidyoMobile.

10. VidyoMobile requires a Vidyo account through your enterprise or third party Vidyo service provider.

11. Unreliable wireless networks have traditionally posed challenges for video conferencing.

12. You acknowledge that this application may require access to your camera and/or contacts in order to function properly.

13. Your mobile device can connect seamlessly with VidyoDesktops, VidyoRooms, VidyoPanorama and legacy H. 323 and SIP based endpoints through the VidyoGateway.

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